My niece was coming to visit me in Wildwood on Memorial Day weekend and had to cancel due to covid just a few hours after booking. Well the man that worked there said when she made the booking earlier he needed her credit card information just to hold the room but would not charge it. Well he did and then just a few hours after she reserved the room she had to cancel and he refuse to give her money back. He said it was a cancellation fee. I called and he basically said tough! She shoulder have cancelled and kept $100 of this kids money! THEY ARE HORRIBLE DO NOT EVEN CALL THIS PLACE, So I called the Lu Fran on Bennet and Ocean and he booked a room for another date weeks later ( she did not have covid) and only charged her half of the room rate because he felt she was taken advantage of. STAY AT THE LU FRAN ON BENNETT-THEY ARE AWESOME!!!…
The front desk was clean when entering but the staff did not wear masks even though there is a sign that says to wear masks. The room was kind of clean. The bathroom was clean even smelled like bleach. But the nightstands were dusty along with the lamps. The bed was clean. We checked the filter in the ac, And it was clean but the hallway smelled of Marijuana because of our neighbor next door. So it was an ok stay.
Grimy, rundown motel. The room above flooded the kitchen table and floor during a storm. Table and chairs falling apart. Clogged drains, dripping faucets. Absolutely filthy floors, every surface sticky. Towels that cover you in white fuzz. Mattress sunken in. No good mask or hygiene practices. Friendly day receptionist and good location near everything did not make up for the problems.
We stayed two nights for a quick getaway. The employees are extremely nice and helpful and they offer fruit, cereal, coffee, tea, etc. in the morning. Our room needed a thorough cleaning. The bathroom was clean but the vents, bedskirts, basebaord, etc. look like they haven't been touched in years. It seems like housekeeping is very rushed and does what is necessary like bathroom and changing sheets which is good, but it feels gross in the room.
Rooms extremely small, they squeeze in 2 needs in rooms made for one. Bedding not clean, carpet not vacuumed in a few months-maybe, bathroom also stained, curtains falling apart and Yes mice and other critters. Pool not maintained, towels were dirty. When we complained staff member was rude, we were moved to a slightly larger room still not better still dirty, we paid 700 for 3 days, the place is misleading as advertised. Got a discount FOR MEXT TIME- which will never be used!! Other properties close by which will cost the same, NOT WORTH THE PRICE!!