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Extended Stay America - Ramsey - Upper Saddle River

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Traveller (17)
Room & Suite (19)
Dining (1)
Overview
  • Excellent50%
  • Very good17%
  • Average10%
  • Poor7%
  • Terrible16%
Travellers talk about
“every week”(4 reviews)
“upstate ny”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
All hotel details
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Reviews (128)
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62
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LanguageEnglish
62
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All reviewsa pet friendly hotelevery weekupstate nycoffee potroom was cleanlong term staythe entire stafffull size refrigeratorthe general managergreat roomneeded a place to staybergen countysmoking roomshower curtainhome away from homebusiness travelgreat place to stay
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1 - 5 of 126 reviews
Reviewed 1 week ago via mobile

I went to a wedding this weekend and had to stay here. From outside everything seemed fine. Until I saw a grill, some old cars filled with stuff (hoarders) and questionable vagrant looking people outside. It was obvious they lived here. But I had no...More

Thank Jessica A
Response from 00esa, Manager at Extended Stay America - Ramsey - Upper Saddle RiverResponded 1 week ago

Jessica, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with my Housekeeping teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing...More

Hotel's Favourite
Reviewed 13 June 2018 via mobile

This location is run really well! The General Manager Brian has done a remarkable job in training the current staff. The rooms are clean and everything looks fresh. Hats off to the entire staff from Amelia, Jessica, Asia, Peter, Shalonda and Marie who holds done...More

Thank Glenn C
Response from 00esa, Manager at Extended Stay America - Ramsey - Upper Saddle RiverResponded 14 June 2018

Glenn, thank you for your outstanding review of Extended Stay America. We are thrilled to read your comments about our exceptional service and accommodation. We will be sure to share your compliments with the team. Thanks for taking the time out of your busy day...More

Reviewed 2 weeks ago via mobile

I have 2 other reviews, yelp & Google. Please read those. This is an update:Spoke to the manager, Bryan.  Wow! It was bad! He was rude & arrogant who had an aggressive attitude, I'm the wrong one 2 have that with.  Forget the useless phone call 2...More

Thank Lisa A
Response from 00esa, Manager at Extended Stay America - Ramsey - Upper Saddle RiverResponded 2 weeks ago

Lisa, we are extremely concerned with this behavior and apologize for this disrespect. You deserved a clean, comfortable, and stress-free one, and we did not live up to your expectations. We are redoubling our efforts to ensure this does not happen again. We truly hope...More

Reviewed 5 June 2018 via mobile

The Extended Stay in Ramsey NJ has provided a consistent, clean, affordable, and all around quality experience for my me and my fiance'. The rooms are clean, the kitchen appliances are more than satisfactory considering the affordability of a stay at this establishment. I have...More

Thank Michael S
Response from 00esa, Manager at Extended Stay America - Ramsey - Upper Saddle RiverResponded 6 June 2018

Michael, thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We will share your wonderful compliments with Brain. We...More

Reviewed 27 May 2018 via mobile

I had a great time over at the Extended Stay however they don't have any good breakfast all you get is a muffin coffee and a granola bar so you need to prepare if I bring you something to cook or two that's already prepared...More

Thank Tracy G
Response from 00esa, Manager at Extended Stay America - Ramsey - Upper Saddle RiverResponded 28 May 2018

Tracy, it was a pleasure to have you at Extended Stay America. We’re delighted to know how happy you were with your room and the service provided by our staff. However, we’re sorry that our grab-and-go breakfast was not to your liking. We will make...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Breakfast included
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$102 - US$125 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$102 - US$125 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (17)
Room & Suite (19)
Dining (1)
Questions & Answers
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Room Tips
"Choose a second floor room. Less noise."
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"Choose a different hotel."
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"Honestly, the way the hotel is situated every room has a great view, the east end of the hotel maybe quieter."
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"All the rooms were not great at all."
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