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Peppermill Resort Spa Casino

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2707 S Virginia St, Reno, NV 89502-4213
COVID-19 update: See the added health and safety measures this property is taking.Read more
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (1689)
Room & Suite (748)
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Travel safe during COVID-19
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What you can expect during your stay
  • Floors marked for social distancing
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 64 hotels in Reno
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Awarded the prestigious AAA Four Diamond rating for hospitality industry excellence, the Peppermill Resort Spa Casino in Reno, Nevada offers a first-class experience as well as upscale amenities that create an unforgettable stay. Peppermill offers 1621 guest rooms, including 600 lavishly appointed suites, 10 award-winning restaurants, 15 bars and lounges, two geothermally heated resort pools, the three-story Spa Toscana, and free live entertainment or dancing until the wee hours in Reno's hottest nightclub, EDGE. Accommodations now include custom pillow-top mattresses, hypoallergenic pillows in both soft and firm comfort levels, Egyptian cotton sateen T300 bed linens, single-cup Keurig brewing systems, in-room smart refrigerators, 42-inch LCD high-definition TV and movie stations, and complimentary Wi-Fi with speeds up to 32mbps.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Skiing
Children Activities (Kid / Family Friendly)
Valet parking
Wifi
Paid internet
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Entertainment staff
Evening entertainment
Nightclub / DJ
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Massage
Concierge
Convenience store
Currency exchange
Gift shop
Shops
Sun terrace
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Iron
Flatscreen TV
On-demand films
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Green
Languages Spoken
English
11947Reviews132Q+A100Room tips
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Popular mentions
Angie W wrote a review Yesterday
7 contributions12 helpful votes
We were scheduled to arrive the 12th of July late..until last minute we were stranded in Charlotte due to AA cancelling our flight. I called the hotel to update them. We arrived the following night the second of our two nights booked with a prepaid booking to find they had given our paid for room away..SOLD OUT NOW. We had been traveling for 24 hours and it was 3 am our time with a 6 year old…too bad no place to put us. Fast forward to now Aug 4 still waiting for KYLE to refund our money to no avail. Do not stay here..terrible customer service.
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Date of stay: July 2021Trip type: Travelled with family
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Hildy G wrote a review Jul 2021
11 contributions3 helpful votes
Hotel's Favourite
It is rare to find a resort, albeit a casino resort, that feels like they truly care about every single aspect of the experience of being there. That is what we found at the Peppermill. Here is just one small example: We requested some decaf for the room. When it arrived, it was not only an ample supply, but it also came in a bag with four bottles of bottled water - the kind of thing so many resorts charge you for. Every common area is filled with photos and video screens of beautiful places around the world. Our experience at the Biscotti restaurant was beyond what we've come to expect at "just the cafe" in a casino resort - ample food, attention to flavor and gorgeous plating. The spa is so grand that locals love it ( which we learned not from their promotions but from friends who live in the area and we're drooling over the spa!) The room was spacious and comfortable, with a fridge and coffee maker, again unusual in a casino resort, where they want you out of the room and gambling rather than making coffee in the room. Since our visit, we have been on a road trip, stopping at various hotels and airbnbs along the way. And we agree that the Peppermill has become our new gold standard for what we want in hospitality wherever we go. Bravo.
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Date of stay: July 2021Trip type: Travelled with family
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Ty wrote a review 03 Aug
1 contribution
I’ve been to many casino/resorts but none have ever matched up with the Peppermill in Reno Nevada. The Staff is dedicated to customer service. My wife and I met a highly skilled, beautiful, exotic bartender who was knowledgeable on the most obscure drinks at the Back Bar next to the Fireside Lounge. Her name is Serrah, and if you happen to go to the Peppermill I highly suggest you seek her out to mix you a drink.
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Date of stay: August 2021Trip type: Travelled as a couple
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Halo wrote a review 01 Aug
Vancouver, Washington10 contributions4 helpful votes
+1
Poor- Check-in at reservations is an absolute train wreck. Pay attention to the person next to you as prices will change pending which employee you receive. Quality assurance is definitely hit and miss and boy did we have a miss staying at the Peppermill, Reno, NV. Within our annual 28 person x1 (spouse included) group, only 1/4 of the bookings received adequate rooms. This hotel is split into two sections; complete travesty and 4 star. Cross your fingers you don’t end up in the older rooms which are atrocious and extremely over priced for a motel room even. Let’s just describe the older section as a shanty. We travel 2 weeks a month and this stay is/was painful. From the parking to the bell hop demanding to push your cart to your room once making entry into this collage of hotel. The aggressively demanding bellhop commanding to deliver your expensive luggage/ irreplaceable work devices from the front entry door to your (hole) of a room. Incidentally this weeks’s room at the Peppermill is located “on the other- older side” which looks directly at the roof top. “S-hole” From start to finish this hotel has changed dramatically. The rooms are grossly overrated and overpriced. There is no comparison to other resorts. Bottom line- don’t waste your money at the Peppermill. It’s definitely not what it use to be. I would score negative points if possible. Check in took over 30 minutes with an ill equipped employee. And the worst part is masks required while smoking is allowed. WTH is all I can say. Rating this as the #2nd worst hotel in 2020/2021.
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Date of stay: August 2021Trip type: Travelled on business
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Response from Daniel Eckert, Guest Services / Front Office at Peppermill Resort Spa Casino
Responded 2 days ago
Thank you Halo for sharing your feedback. I am sorry the rooms most of your group experienced were not comparable to the others. I have sent you a private message in hopes of making a personal apology to you and look forward to continued dialogue. Best regards, Daniel Eckert Director of Service Excellence
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travelermanPhoenix wrote a review Jul 2021
Avondale, Arizona546 contributions138 helpful votes
+1
The staff is friendly and the room is nice except there’s a hole in the sheets on the bed to the right. I’m surprised that housekeeping would put these sheets on the bed. Room 1064 after seeing this I checked out the rest of the room to make sure it was clean. I’ve stayed here in the past never had anything like this happen.
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Date of stay: July 2021Trip type: Travelled on business
1 Helpful vote
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PRICE RANGE
US$86 - US$233 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
peppermill hotel reno
LOCATION
United StatesNevadaReno
NUMBER OF ROOMS
1621
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Frequently Asked Questions about Peppermill Resort Spa Casino
Which popular attractions are close to Peppermill Resort Spa Casino?
Nearby attractions include Atlantis Casino (1.2 km), Peppermill Casino (0.1 km), and Virginia Lake Park (0.6 km).
What are some of the property amenities at Peppermill Resort Spa Casino?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Peppermill Resort Spa Casino?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Peppermill Resort Spa Casino?
Yes, valet parking is available to guests.
What are some restaurants close to Peppermill Resort Spa Casino?
Conveniently located restaurants include Atlantis Steakhouse, Bimini Steakhouse, and Biscotti's.
Are there opportunities to exercise at Peppermill Resort Spa Casino?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Peppermill Resort Spa Casino have an airport shuttle?
Yes, Peppermill Resort Spa Casino offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Peppermill Resort Spa Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Peppermill Resort Spa Casino offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Peppermill Resort Spa Casino?
Many travellers enjoy visiting McCarran Mansion (3.0 km).
Does Peppermill Resort Spa Casino have any great views?
Yes, guests often enjoy the mountain view available here.