This is by far the worst Hilton I have ever stayed at. The Good: Hotel Staff super friendly The lobby has been renovated The Bad: The pipes leaked in the parking garage, smelled awful The rooms have not been renovated- extremely dirty, carpet is stained, lights don’t work. Bathroom tub had mold. We had to switch rooms because the bathroom flooded. Flushed the toiled and the water came out the sink 2nd room was just as gross on the 3rd floor- I should have switched hotels at that point but because my son’s basketball team was there we stuck it out another night. The next day 75% of the 2nd floor flooded- causing the rooms on the 3rd floor to smell horrible. Woke up in the middle of the night to find out that our toilet was completely clogged and again not usable. Had to use the lobby bathroom At that point we switched hotels as well as the rest of the team. We never saw anyone working on the hotel or the pipes which makes me question if the rest of the hotel is going to be renovated. I do not recommend this hotel!…
First impression was a paper in the front window directing me yo the side of the building if the front door was locked No restaurant. Bar with no bartender. Dirty and dusty room. Front desk staff were nice but this is not what I expect from a Doubletree. Don’t stay here.
Hotel lost the reservation for one of our rooms. Even with the confirmation email they still said they did not have our third room that was already pre paid. Neither of the two rooms that we got had towels. We called down for them and never got them. The elevator kept breaking down. The next morning on of our two rooms did not have any water. I went to the front desk to get the towels we never got. They told me they ran out of towels and were waiting for them to finish the wash. There was a water leak in the lobby. The elevator broke down again and this time people were stuck in the elevator. When we tried to complain, we were told we can only complain to the manager after 3 when he came in. We checked out and went somewhere else.
Rooms are iffy, no mini fridge, coffee maker looks like it’s not cleaned in years, carpets are musky and stained, no in-between stay room cleaning services, elevators were broken for couple of days we were there, breakfast is just bagels wrapped and cheap cereals, staff were rude and didn’t care.
The carpet was so dirty my sons feet were black after 5 minutes of taking his shoes off. Smallest room I’ve ever seen, beds uncomfortable. Elevator wasn’t working. Sewage leaking from pipe in parking garage. Bathrooms were less than comfortable. Worst than the worst of motel 6!!
I was already overwhelmed and anxious due to flight being cancelled. Went from the Paris hotel on the strip to this.....and felt like crying. The room appeared clean but was not - you could clearly see it had not been vacuumed and there were socks on the floor from previous guest. Dust everywhere. They have this list of what they will charge for excessive cleaning or missing items....I should have charged them! I did go downstairs to request a washcloth as one was missing and I did not want them to think I took it and charge me. The rugs in hall had that dirty unclean rug smell - like it hasn't been cleaned since hotel opened - smelled like moldy damp cloths. SMH. I'll never stay here again.
The hotel is very dark and not welcoming. The room appeared clean but the 2 lamp shades literally had holes in them and the lights kept shorting out. The shade was destroyed. It was out of its track and you couldn’t really put it up without breaking it even more. The mattress was uncomfortable and the pillows must have been ten years old. We had two towels and one was thin and torn. On the plus side, you couldn’t hear anyone else in the hotel or outside noise.
I stayed here several weeks ago, and the hotel itself is fine, nothing special but gets the job done. I wasn’t even acknowledged as a Marriott Gold member, if that tells you anything. At check-out is where things went downhill. There was one checkout agent and what appeared to be two managers/supervisors present. I presented a Marriott gift card as payment for my stay, and between all three of them and 20 minutes of waiting, they could not figure out how to use it as payment! So I was told to leave the gift card with them, they’d figure out how to process it with corporate, and refund my credit card. I called the hotel a few hours after check out to verify they processed the gift card, and they confirmed I would receive a refund on my credit card within 7 days. That was 3 weeks ago. In that time I have contacted the hotel and left numerous voicemails with the manager, who doesn’t bother to return the calls (let alone answer them in the first place). I wrote to Marriott customer service and subsequently received a canned response, but also a refund to my card. So I thought it was all resolved. Yet now they are trying to recharge my credit card AGAIN without authorization, and continue to not return my calls and voicemails left. So they are leaving this for me to hash out with a dispute through my credit card, pathetic. Bottom line, this hotel has shady management that lack basic communication and customer service skills. Just avoid staying here entirely, it’s not worth the headaches.…
The accommodations were horrible. No clean towels. When you get clean towels, they won't collect dirty ones. They don't clean rooms, change towels or empty garbage but every 3 days. They used COVID-19 as the excuse, yet they are not on a cleaning routine. The garbage cans are overflowing in the lobby area. The fitness facility had overflowing garbage, no towels nor water in the water filter. The staff had to be told after the 3rd day that they needed to clean it. I thought it would be decent because of the brand. The hotel was terrible. I would never stay their again.
I stayed here on my last night in Vegas due to how close it was to the airport and the price. Seeing it was under the Sheraton brand, there was a certain expectation of what I would get. The best of this stay were the employees: they were friendly, dedicated, and my goodness so helpful. The manager, I believe, was training as well as attending to guests needs--very nice. I had a technical issue with the phone in my room and the technician arrived immediately. Though we could not fix it, he was kind to pull out his personal phone and let me make the local call that way--it was above and beyond. Unfortunately, I believe some guests were taking their frustrations out on the staff which was not respectful and my heart went out to them because they were doing the best with what they had. Sheraton, if you are reading this, please pop in, do some quick renos and provide the support to those wonderful employees. The elements where I think guests were frustrated follow. The first thing I noticed was a green card (see pic) listing prices one would be charged for missing items--never seen this at a Sheraton property before though I was told that with the new management, this would be removed. The mattress was of a lower quality and I felt the springs in my back which caused me a night of broken sleep; the AC unit did not have an option of white noise so it kept cutting in and out disrupting the sleep further (oh, and despite the wall unit supposedly controlling the settings, it did not work so I had to control the setting on the unit itself); the room chair needed to be replaced; a lamp did not work but it was a blessing because it looked like someone threw up on it so if it worked, that would have been an unpleasant shadow to see; there were no bath towels but I had three hand towels which I made do with as I was only there for overnight; and on the day of departure the hot water never got to above slightly luke-warm. The pool area had a couple of loungers that saw better days. Overall, with the nice employees, if a little work was done on this hotel, it would be a perfect starting and end point for a vacation in Vegas. Due to Covid, the on-site restaurant was closed so one other factor to consider is that one would need a car to really get to food establishments close by. I did not rent one but still managed to walk to an area East for a lunch (about 20 mins) then caught the bus back. All my best to the employees and hopefully the hotel will get those few little changes to make it a great place to stay!…