- Did not live up-to the website's marketing image - Room for 4 persons - bathroom did not have a door to separate it from the bedrooms or close it off other occupants when using. - entrance door could not open properly and was making a noise - needs hinges oiled. - at the coffee table - only 3 milk contained - for 4 persons?? Yes they did come and rectify this after a complaint. - no table / foot chair to put your luggage on - so you have to put it on the arm chair or the white linen. - order one (1) samosa & spring roll platter (that contained 5 samosas and five spring rolls) on receiving the bill - we were charged for 5 platter's....??? - Richard was very help full and accommodating when we made the booking. - the one singe bed's headrest is loose and kept on bumping against the wall if the person moved in the bed. - NONE of the bedside light were plugged in - so I do not know if they actually worked or were just there for decoration... …
Leaking Toilette, Wi-Fi didn't work Security not friendly or approachable Welcome desk not at all 4 star or professional. No response on emails. Have to phone otherwise no one responds back to your queries.
Good quality service, except that we had shortage of food on Friday 26/11/2021 evening, and one game that was promised , they have not honored. One of our burner went missing, reported it and it was promised that they will look for it and deliver, still waiting for it. However, overall we had a great time.
We were not satisfied with most of the things namely: 1. The aircons were not working properly, it was cold and they did not heat up. 2. We had to ask for tv and aircon remotes as well as toilet papers. 3. The family room has a kitchenette but it was not working - would be wonderful if it did. 4. not enough parking from were we were staying. 5. The roads are always blocked by cars and we had to always request they be moved. 6. Toilet was leaking and gushed water throughout our stay which made it uncomfortable to sleep
Tranquility galore Professionalism &service excellence ( both management and staff) out of this world Decor breathtaking Food and presentation thereof amazing Spa facilities on site and on point Garden and surroundings well kept