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4.5
#1 of 7 apartments in Century City
Location
Cleanliness
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Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Pure Statement in the way true luxury should always be. The attention to detail paid to this premium establishment cannot be faulted; from imported German kitchens with silky Caesar stone counter tops, to climate controlled living and bedroom areas, heated bathroom floors and the elegant porcelain tiles beneath your feet - all aspects of your personal comfort have been considered. Feature unrivaled service, unbeatable views, unmatched elegance and work off the week’s stress at the state-of-the-art Virgin Active Health Centre.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TGCSA - Tourism Grading Council of South Africa.
HOTEL STYLE
Mid-range
Family
Location
Century Boulevard, Century City 7441 South Africa
The Residences at Crystal Towers
645 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Residences at Crystal Towers garners appreciation for its location near Canal Walk and various dining options. However, some guests have found the rooms to be a mixed bag, with praise for spaciousness but also reports of maintenance and security issues. Inconsistent cleanliness within the hotel has been a concern, with some guests commending the tidiness while others encounter problems.
The service has been criticized for being unhelpful and unresponsive. Furthermore, the value and amenities have disappointed several travelers, who cite privacy issues and unmet expectations.
Location
Convenient
Rooms
Shabby
Value
Expensive
Cleanliness
Mixed
Service
Unresponsive
Amenities
Underwhelming
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We booked a luxury studio for the nite as we were attending a wedding at a nearby wine estate.
We requested an early check in around 13h00 and Isabel Delport was more than accommodating to attend to this request. The studio was absolutely stunning, sizeable kitchen, comfortable lounge area, excellent bedding and linen, great rainshower bathroom, and a sizeable balcony, all spotlessly clean.
Included is the onsite covered secure parking, all at a fraction of the cost of the surrounding hotels! Thank you to the Residence team.
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Date of stay: March 2020
Location
Service
Sleep Quality
Room Tip:Luxury studio is ideal for 2!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MelindaPillay, Sales & Operations Manager at The Residences at Crystal Towers
Responded 12 May 2020
Thank you for the kind words, Isabel always goes above and beyond to ensure our guest are happy. We look forward to welcoming you back once the lockdown has ended.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The second bedroom was a bit small and most importantly noisy from patrons from the pool bar area, as it was next to the room/windows. Constant loud talking made it a problem to sleep or rest. The apt is nice but lacking som basics such as a pot to boil eggs (or pasta) no good knives, especially no knife to cut bread. No wine bottle opener! Internet is crucial for work or holiday and one is very surprised that no UPS back up for the internet was available in such a property. I had to go and buy one so we could use the internet during the constant problems with loadshedding, and tripping generators. We took for granted that the property would be loadshedding free as it was part of the Marriott Crystal Towers Hotel /Residences.
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Review collected in partnership with this hotel
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Its a good place to stay in, the breakfast is continental with no gluten free options, but there is a woolworths next to the hotel that sells a wide variety of gluten free goods, I found rusks. Biscuits, bread, various muffins, hot cross buns, hamburger rolls, hotdog rolls etc ..all gluten free. Its a bit of a walk with steps to canal walk, so if you have difficulty walking you may have to go by car. The sliding door in my studio did not open , I would have preferred fresh air for ventilation now during covid times. Staff excellent.
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Review collected in partnership with this hotel
Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The location is fantastic and the room was clean but not well maintained. Stain on the carpet, chipped paint at the skirtings, the room had a very strong cleaning smell in it all weekend. Iron couldn’t hold water and leaked.
No hot water Friday and Saturday and was told some element blew that affected the boiler and no alternative was given for this situation. Warm water only came back on Sunday at 9am just before checking out.
I had better expectations considering the hotel is next door, but disappointed, wouldn’t stay here again
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reservations Department, Guest Services / Front Office at The Residences at Crystal Towers
Responded 14 Sept 2023
Good day, terribly sorry to know you are not satisfied with your stay and that it did not meet your expectations. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept our sincere apologies for any discomfort and inconvenience that you experienced during your stay.
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The service were excellent. When we wanted to go for a swim the pool has closed. Pool closes for swimming at 19h00, it in summer and it is a hotel. There shouldn't be a restricted time. The room were equipped with very modern electric plugs and appliances and we struggled a bit to operate the stove and plugs, there were no instructions. The freezer were frozen up and we couldn't open the draws. To me this were miner issues see that my stay was only for one night.
Overall it was a very beautiful place to stay and the scenery was tranquil and spectacular. Will definitely go again.
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Scenic16409127332, Front Office Manager at The Residences at Crystal Towers
Responded 02 Mar 2020
Good Day Nihad We appreciate your feedback Thank you for bringing this to our attention. The Swimming pool however, belongs to the Marriott Hotel and we are in no way affiliated with the hotel. We look forward to welcoming you back in the near future. Regards The Residences Team
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We were in Cape Town with work. Our stay at the Crystal Towers was like a home from home. The staff were excellent and the addition of a breakfast (if comprised of some weird food items at times) was welcome.
We had a studio room which was spacious and comfortable. it would have been better to have had a sofa rather than two armchairs but that's nit picking.
The free parking is great as was the free wifi.
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Date of stay: October 2019
Rooms
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Ask for a room with a balcony if possible as not all have them.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ResidencesCrystalT, Front Office Manager at The Residences at Crystal Towers
Responded 16 Jan 2020
Good Day, Thank you for taking the time to review The Residences. We are glad we could provide a feeling of home from home for you while staying with us . Your breakfast feedback is appreciated. We look forward in welcoming you back in the near future. Kind Regards, The Residences Team
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The cleaning of the 2 bedroom apartment that I have booked was not upto standard. Not very welcoming as the entrance carpet was so filthy with chocolate wrappers. Behind the master bedroom door there was a clear plastic bag. Living room area had clumps of hair. The 2nd bedroom was not properlyade up and the window in that bedroom could not be locked (This is a major security issue) The phone in the apartment was not working. Incomplete amenities in the apartment, no facial tissues, no hair conditioner. When asked for hair conditioner I was given a body lotion instead. Overall disappointing place and not worth it!!! When asked to speak to the in charge manager, he/she did not come to see me and just ignored my feedback. Please AVOID this place as you will be totally disappointed!!!
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Date of stay: January 2024Trip type: Travelled as a couple
Room Tip:Avoid this place at all cost!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reservations Department, Guest Services / Front Office at The Residences at Crystal Towers
Responded 28 Jan 2024
Good day, thank you for your feedback. We're really sorry to hear about your experience, we certainly have not met your expectations. All points raised will be discussed at great length with the respective departments as this does not reflect the quality and standard that we proud to offer at this establishment. Please accept our sincere apologies for the discomfort and inconvenience that you experienced during your stay.
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The property itself is lovely the two bedroom apartment is big enough for family of four.
Beds are uncomfortable.
Couches are worn, dirty and uncomfortable.
Wi-Fi was poor, not good enough for a video call and would not pick up in the rooms only in the lounge area.
Kitchen was not well stocked with the amenities that is suppose to be there for self catering, I never had any pots or pans it is a 4 sleeper and the cutlery never had 4 of everything.
We had no hand wash or lotion in the bathrooms.
Balcony was dirty and cigarettes buds on it not cleaned from the last people that were there.
When bringing to manager attention they have tried to fix it however we were already disappointed in the service that we received.
Food was left in oven from previous guest and kitchen was stinking of off food.
Not value for money.
While we going through the pandemic we had people in and out of our apartment trying to fix everything while we are checked in already not great idea.
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Review collected in partnership with this hotel
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Managed to land 70% discount on room and thus got a small flat for the price of an average B&B. Awesome value for money and excellence service to top it off. Will definitely recommend to look out for the specials. Hotel also perfectly located for business trips around CT
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Room 409 has beautiful view of bridge towards the mall
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ResidencesCrystalT, Front Office Manager at The Residences at Crystal Towers
Responded 30 Jan 2020
Good Day Thank you for reviewing The Residences. Very pleased to hear that you had a great stay. Regards, The Residences Team
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I have no regrets of staying here. I totally enjoyed my time. Great staff. The room was great. Private wifi for the room was very much appreciated. The location is great, especially with the very large shopping centre accessible via a foot bridge over the canal that runs from The Residences directly to the shopping centre. Kitchen could have had a bit more cutlery and cooking utensils (but I managed with what was there). Found the lighting for the bathroom mirror a bit dark, but not the end of the world. If I visit Cape Town again, I will not hesitate to book here.
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Review collected in partnership with this hotel
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Johannesburg, South Africa12 contributions3 helpful votes
I am used to driving and the route is straight forward from the airport. You will need to take the M2 from the airport, drive about 9kms and onramp on milnerton to join the N1 Paarl, Immediately stay on far left and offramp to sable road. Drive for 2km and the place is located at century city boulevard. I am not sure about the Myciti bus and hop on hop off. It is also easy to get to V&A waterfront using the N1 route.
Good day,
Thank you for your inquiry.
We encourage our guests to only make use of the showers and avoid taking baths due to current water crisis in cape town.
I have seen both superior room and luxury studio.
i think they are both same size. luxury is better furnished.
I am not able to attach or send you an URL.
if you email me on, mjacob007 at yahoo . com, i can send you info
There are more places to choose from in the Century City area.
PRICE RANGE
R 1,145 - R 1,921 (Based on Average Rates for a Standard Room)
LOCATION
South AfricaWestern CapeCape TownCentury City
NUMBER OF ROOMS
47
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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THE RESIDENCES AT CRYSTAL TOWERS - Now R 1 022 (Was R̶ ̶1̶ ̶7̶2̶7̶) - UPDATED 2024 Apartment Reviews & Price Comparison (Century City, South Africa) - Tripadvisor
Frequently Asked Questions about The Residences at Crystal Towers
Which popular attractions are close to The Residences at Crystal Towers?
Nearby attractions include Canal Walk Shopping Centre (0.5 km), Jack Friedman Canal Walk (0.3 km), and Blak57 (0.2 km).
