Corner of Century Boulevard and Rialto Road, Century City 7441 South Africa
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What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
Updated 21/12/23 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Cape Town Marriott Hotel Crystal Towers
Updated 21/12/23 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 4 hotels in Century City
Location
Cleanliness
Service
Value
Travellers' Choice
Cape Town Marriott Hotel Crystal Towers is where innovative, modern design meets timeless sophistication and luxury. Located in the heart of the Century City urban hub, we are among the most perfectly located hotels in Cape Town, South Africa, settled beside a palm-lined canal and boasting views that stretch out towards the majesty of Table Mountain. Situated a mere 15 minutes from the airport, city centre, V&A Waterfront and the start of the luscious Cape Winelands, Cape Town is at one’s fingertips. What we call – Cape Town’s back yard. Take advantage of our complimentary scheduled shuttles to and from the CTICC, V&A Waterfront, Table Mountain, Camps Bay and Clifton Beaches. If you want to stay close by, take a walk across our exclusive access bridge to Canal Walk Shopping Centre, with 400 stores open all day. On your return, unwind on the deck with some fresh sushi and delicious cocktails, whilst watching the sun set over the metropolis. However, if you are looking for an intimate dinner, make your way down to the Towers Restaurant for a dining experience designed to entice the senses. If relaxation is at the top of your list, then a visit to the Award Winning Life Day Spa is an absolute must. It offers a unique place of relaxation that provides sanctuary from the stress of modern life. Facilities include treatment rooms for individuals and couples, a floatation chamber, a gym, sauna and steam rooms. To end the day, return to your magenta lit room and kick back with one of our complimentary DVD’s from the comfort of your bed or lie back in peace and soak in what it feels like to Live the Crystal Life.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Water park offsite
Babysitting
Airport transportation
Business Centre with Internet Access
Secured parking
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Poolside bar
Shuttle bus service
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Manicure
Massage
Pedicure
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Electric kettle
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Iron
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Quiet
Languages Spoken
English, Afrikaans
Location
Full view
72Somewhat walkable
Grade: 72 out of 100
38Restaurantswithin 0 km
3Attractionswithin 0 km
Contact
Corner of Century Boulevard and Rialto Road, Century City 7441 South Africa
Getting there
Car HireSee all Century City car hire
747Reviews13Q+A100Room tips
Reviews
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I stayed here in April 2022 during my visit to Cape Town. The hotel is fairly modern, the rooms are nice and spacious with a decent view. The design of the rooms is quite interesting actually. As a bonus, the hotel is right next to the mall, so you have a great selection of restaurants and such. Also the staff was friendly.
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Date of stay: April 2022
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We waited over an hour for our room to be cleaned after the app told us our room was ready. When we arrived in our room, we were surprised by a nice cheese plate, but it looked like it had been out for a while and was addressed to another guest! The room was not clean. In the morning, all of our towels were wet (stored under the sink). The sink trap had been leaking all night. The most difficult part of the stay was that construction (a full demolition, actually!), began just after 7am in the room directly above us-- we knew that because of the extremely loud noise (could not hold a conversation) and the fact that dust was falling from the ceiling. One of the lights fell out. The hotel desk did not relocate. Their customer service was lacking-- very inattentive and did not even acknowledge guests when they passed the front desk. Could not (would not!) recommend, especially for a Marriott.…
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Date of stay: July 2022
Value
Location
Service
Room Tip: There is an extensive remodel going on, and they don't mind putting you near the construction.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Cape Town Marriott Hotel Crystal Towers, Other at Cape Town Marriott Hotel Crystal Towers
Responded 3 weeks ago
Dear TandLseeingtheworld, My name is Loyce and I am the Guest Relations Manager at the Cape Town Marriott Hotel. I am truly sorry to read of your poor experience at our hotel and assure you that this is not the standard we strive for at the Marriott. There should not have been any waiting time for your room, especially following the receipt of a room ready notification. Such applications have been put in place to ensure that you experience as efficient a check in as possible. The fact that the room was not cleaned to standard and included a note addressed to the incorrect person is also inexcusable. Please rest assured that these issues have been raised with our teams to ensure that this does not repeat. Our hotel is currently having the rooms refurbished, the first since our hotel opened. While we are very excited to be getting a fresher look in our rooms, there is unfortunately some discomfort that comes along with it. The noise you experienced was definitely outside the allotted time frame given to the contactors, this is meant to take place between the hours of 10:00 – 15:00 on week days. I sincerely apologise that you experienced noise outside of this time frame and that a resolution was not offered to you at all. This has been addressed with the contactors as our guests comfort is of the utmost importance. We have in particular highlighted the importance of being friendly and attentive to all our guests throughout the hotel. This is something that we usually take pride in and I am so sorry to hear was not the case during your time with us. Please accept our humblest apologies for this poor stay experience, this should not have occurred at all during your time in Cape Town. I thank you once again for taking the time to highlight your arears of concern and giving us the opportunity to address these with our teams to ensure such a poor experience is not repeated. Kind Regards, Loyce W Guest Relations Manager
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Fantastic service experienced from everyone at this beautiful hotel, especially Laaz and Ronin at the front desk. Personal service and going the extra mile to make my stay as comfortable as possible. Keep up the good work!
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The hotel itself is great, the staff were excellent especially Jamie at the Front desk and Michelle in the restaurant. The room was spacious, could do with a sofa and the shower could be a bit more powerful. On the whole great stay and would definitely recommend. An added bonus is it's right next to the 3rd largest shopping centre in Africa
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Date of stay: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Luxury hotel with poor maintenace. Hotell have clearly been superb, but everywhere you see things with poor maintenance and things from gym, to room to kitschen appliancies are half way appart. Even after pointing it out to front desk, no change. But it is ”said to be solved”. Poor management.
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Date of stay: April 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Cape Town Marriott Hotel Crystal Towers, Other at Cape Town Marriott Hotel Crystal Towers
Responded 14 Apr 2022
Dear JohannesLofgren, Thank you for taking the time to leave us a review. I am truly so sorry to see that there was so many maintenance issues in your room and even after reporting these issues they were still not resolved. Our Executive Housekeeper and Maintenance Manager went personally up to your room to ensure these issues are solved and to ensure the rest of your stay is flawless. Kind Regards, Mincha S, Guest Relations Manager
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Trendy and “vibey” hotel and decent facilities and service. Generally no complaints, save that the bedding (mattress and pillows) seemed to be passed their “best before” date (worn) and the television hailing from the 2000’s, but all and all would consider staying there again.
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
There were definitely two staff members that stood out from the crowd and made the stay worth going back again, i will get to the names a-bit later, The room view was fantastic, beautiful, my mom and i shared a room, shower was abit weirdly designed but we both didn’t end up using it , which wasn’t much a biggy, we were both happy just bathing but why did i vote 3 stars? because there was no hand soap given to us to wash our hands at the basin, used the shower gel to wash our hands , glass water bottle was given to us to pour water if we were thirsty which we definitely finished cause we did a full spa day so we needed a lot of refreshments, then the next day came which hand soap was still not put by the basin they only gave us shower gel again which we had to use again to wash our hands, eventually i phoned reception to bring us hand soap ,which they did very quickly they refilled our water bottle but this time not with still water, it was a very gassy sparkling water, i’m not sure if it suppose to be one day still water the next day sparkling but that needs to be consistent, that water that was refilled in there was way to gassy. i like my still water. no sofa or furniture to sit on and have your tea or coffee- there was only one office chair ( for two people in the room) so the one sits on the bed and the other on chair. while having tea or coffee. It felt abit weird, but it was ok i guess cause majority of our time we were out and about. just some pointers to look into. The food was amazing we went to the pool area and ordered burgers and chips for dinner , i had chicken burger which was amazing and my mom tried the beef burger with bacon, she loved it and the food was value for the money you spending like it’s a lot of food for R80 bucks so worth it, we had a lovely evening mom and daughter time… until 3am in the morning came and my mom got food poisoning very bad she was very i’ll. i was up with her the whole morning, put abit of a damper on the holiday for us, we think it was the bacon that was off, she’s fine now she managed to fight it off but please be more careful and stick to stricter hygiene protocols for food and beverages so other guests will not have to go through the same experience. staff that went the extra mile for us on our stay goes to Fikiswa ( waitress ) she’s organized me the best ice coffee , also was always clearing our tables and checking to see if we were good. ⭐️ another staff member that went the extra mile was Sebo /Sibo ( bartender ) from the pool bar , very quick service, drinks were tasty , always happy and you can see he loves his job. Ziyaan the luggage bell attendant was really helpful. overall i will definitely be coming back to the hotel, i had a great time, the staff were friendly and thats worth coming back’…
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I had a wonderful stay at this hotel. The staff are friendly and helpful, the location is perfect and quite central. The rooms are amazing and extremely comfortable. I stayed for a business trip and thought it was ideal for business travelers. I thoroughly enjoyed my stay and will be back.
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Date of stay: November 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Amazing design. But tiny fitness room, basically useless. What’s the point ???… Rooms are weird. They were designed by some crazy designer who lives in another planet. Shower in the middle of the room with translucent walling which makes it very uncomfortable if you’re sharing the room with someone you’re not very close to (spouse or girl/boyfriend). Translucent toilets door (same comment as the shower. And what if I don’t want to wake up the person I’m staying with when I’m going to the bathroom at night ?!!). Bed sitting right in the middle of the room which uses up so much free space. As a result, you’ve only got enough space to walk around the bed and that’s it. No armchair, no sofa so you either sit on a chair or lay on the bed. No reading lights near the bed : you either get blinding overhead light straight down to your face or you can’t read. I have travelled extensively around the world and I have to say I’ve really had enough of this design non-sense that only serves the designer’s ego ! Back to basic common sense, please ! Friendly hotel staff though !…
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Date of stay: December 2021Trip type: Travelled on business
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Cape Town Marriott Hotel Crystal Towers, Other at Cape Town Marriott Hotel Crystal Towers
Responded 13 Dec 2021
Dear Ioupy, Thank you for taking the time to leave us a review of your most recent stay at our hotel. I am truly so sorry to see that you did not enjoy our room design and that you found the hotel room to be impractical. Some good news is, is that our hotel is up for a refurbishment which includes changing the entire room design into something more modern and more comfortable to enjoy, as we understand the design is now outdated and has lost it's trend. On a more positive note, I am delighted to see you found our team to be friendly and efficient. Thank you for choosing to stay with us during your travels to Cape Town and we wish you a save journey back home! Kind Regards, Mincha S Guest Relations Manager.
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We found this hotel to be very dark, curtains in the corridors and very dim lighting. The rooms are spacious, but the shower in the middle of the room was a bit strange and leaked all over the floor. Footprints in the bath were also not a particularly nice find given that cleaning is supposed to be scrupulous in these times. No point in having the TV as the choice of channels appeared to be terrestrial and not very clear. There was also no remote to lower the TV. It’s a gadgety room without finesse. The one lovely thing was a delightful waitress called Ingrid who was serving at breakfast. She had such a positive outlook, and made us smile.
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Date of stay: November 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Cape Town Marriott Hotel Crystal Towers, Other at Cape Town Marriott Hotel Crystal Towers
Responded 03 Dec 2021
Dear Tannietwee, Thank you so much for taking the time to leave us a review of your most recent stay experience at our hotel. I am truly sorry to see that our hotel rooms design and our greatroom design did not meet your personal expectations. Please rest assure that the issues mentioned in your review have been shared with the relevant department heads in order to ensure this issues are addressed and for no future guests to experience the same. One a more positive note, I am pleased to see that you found our team to be friendly and efficient, especially Ingrid. I will share your feedback with the rest of the team, especially with Ingrid to show her that her hard work did not go unnoticed. Thank you for the sincere way in which you have chosen to communicate both positive and negative feedback with us, as this will help us improve our daily hotel operations. Thank you for choosing to stay with us and we wish you a safe travel back home! Kind Regards, Mincha S Guest Relations Manager.
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PRICE RANGE
US$93 - US$121 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
African Pride Crystal Towers Hotel & Spa
LOCATION
South AfricaWestern CapeCape TownCentury City
NUMBER OF ROOMS
180
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Claim Your Listing Frequently Asked Questions about Cape Town Marriott Hotel Crystal Towers
Which popular attractions are close to Cape Town Marriott Hotel Crystal Towers?
Nearby attractions include Canal Walk Shopping Centre (0.5 km), Jack Friedman Canal Walk (0.3 km), and Blak57 (0.2 km).
What are some of the property amenities at Cape Town Marriott Hotel Crystal Towers?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Cape Town Marriott Hotel Crystal Towers?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Cape Town Marriott Hotel Crystal Towers?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Cape Town Marriott Hotel Crystal Towers?
Yes, paid public parking nearby, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Cape Town Marriott Hotel Crystal Towers?
Conveniently located restaurants include The Hussar Grill Century City, Tiger's Milk Century City, and Tashas Canal Walk.
Are there opportunities to exercise at Cape Town Marriott Hotel Crystal Towers?
Yes, guests have access to a pool during their stay.
Does Cape Town Marriott Hotel Crystal Towers have an airport shuttle?
Yes, Cape Town Marriott Hotel Crystal Towers offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Cape Town Marriott Hotel Crystal Towers have airport transportation?
Yes, Cape Town Marriott Hotel Crystal Towers offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Cape Town Marriott Hotel Crystal Towers located near the city centre?
Yes, it is 0.6 km away from the centre of Century City.
Are any cleaning services offered at Cape Town Marriott Hotel Crystal Towers?
Yes, dry cleaning and laundry service are offered to guests.