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This is my thoughts on my stay with my wife. The air conditioner should be on the day before you get there if you like an extremely cool room. The staff is friendly but upon further inspection of the room I noticed cob webs on...More
Response from 00esa, Manager at Extended Stay America - Jackson - RidgelandResponded 2 weeks ago
Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines...More
I was pleasantly surprised at the comfort level of this hotel. It is truly an extended stay. It feels like a one bedroom apartment and even has a dishwasher. I moved to another ESA and it was a mistake, I should have stayed a couple...More
1 Thank Steve M
Response from 00esa, Manager at Extended Stay America - Jackson - RidgelandResponded 5 February 2018
Thank you for being our guest at Extended Stay America. We are delighted to know you enjoyed the comfort of your well-appointed room and were impressed with the service provided by our staff. Thanks again for your feedback, and we look forward to serving you...More
very nice people are very help full to get you where you need to have directions to. Very clean and relaxing. I found that it was a nice stay and would stay again any time I need a good stay with no problems and a...More
Response from 00esa, Manager at Extended Stay America - Jackson - RidgelandResponded 19 September 2018
Dean, thank you for the glowing review of Extended Stay America and for recommending us to the future travelers. It’s great to know you had a comfortable stay with us and were especially impressed by the service provided by our courteous associates. We appreciate your...More
The price for Extended Stay America - Jackson - Ridgeland is very reasonable.
The service at the front desk was excellent. The clerk was very helpful with directions around town.
I slept well. We did ask for pillows for the pull out couch, but they...More
Response from 00esa, Manager at Extended Stay America - Jackson - RidgelandResponded 3 August 2018
Tom, thank you for being our guest. We are happy to know you were impressed with our courteous associates and found us to be a good value. However, we are sorry for the inconvenience you faced while staying here. Your feedback has been discussed with...More
A Group of 12 traveling the Natchez Trace Parkway booked this hotel back in January. When we arrived at the hotel on 5/26/18 they informed us that two of the couples did not have a room because they over-booked and there is nothing they can...More
Thank Gillian S
Response from 00esa, Manager at Extended Stay America - Jackson - RidgelandResponded 1 June 2018
Gillian, we apologize we were unable to accommodate you this time. This is definitely unusual, and we are looking into this matter to see where we went wrong with your reservation. We want all of our guest to leave us satisfied so please contact us...More