Holiday Inn Express Sault Ste. Marie, an IHG hotel
Holiday Inn Express Sault Ste. Marie, an IHG hotel
1171 Riverview Way, Sault Ste. Marie, MI 49783
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Avg. RÂ 4,104 /night, 1/22 - 1/23
RÂ 5,795
per night
RÂ 4,216
per night
RÂ 2,637
per night
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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About
#5 of 17 hotels in Sault Ste. Marie
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Sault Ste. Marie Hotel's Guests Revel in Majestic Scenery Rich history and modern comforts converge in Sault Ste. Marie, Michigan's oldest city, and the Holiday Inn Express® Sault Ste. Marie's prime location is the best place to call home while staying in the Soo area. This pet friendly hotel is steps from Lake Superior State University overlooking the St. Mary's River. If you're visiting the hotel's locale for business in Sault Ste. Marie, MI, you can work efficiently from the hotel with free wired and wireless HSIA and a 24-hour Business Center. The US Corps of Engineers, US Coast Guard Search & Rescue and US Customs and Border Protection are within two miles. And if you need to host a corporate event, the 528-sq-ft meeting room is a great venue option. Thrilling attractions are easy to find near the hotel's location in The Soo.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Shallow end in pool
Breakfast available
Breakfast buffet
Complimentary tea
Vending machine
Business Centre with Internet Access
Photo copier / fax In business centre
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Telephone
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Modern
Languages Spoken
English
Location
Getting there
Sault Ste. Marie Airport
10.7 km•
See all flights
Chippewa County Airport
27.8 km•
See all flights
260 Restaurants
within 10 kilometers
Reviews
Traveller rating
- 143
- 131
- 37
- 17
- 19
Time of year
Traveller type
Language
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Detailed Reviews
Hotel's Favourite
The hotel is very close to the International Bridge and very close to the Soo Locks, so we were very pleased with its location. We stayed three nights and the staff was wonderful. Super friendly people. We checked out before breakfast hours, yet the staff preparing breakfast that morning insisted we take some fruit and muffins "for the road." Breakfast was excellent with many food choices. Each morning, we heard other guests complimenting the staff on the wonderful breakfast.
The hotel was fairly full, yet parking was not a problem at all. The room was clean and housekeeping staff was friendly and accommodating. The bed was SO comfortable - a relaxing, great night's sleep and a delicious breakfast was the perfect way to start each day.
The hotel was fairly full, yet parking was not a problem at all. The room was clean and housekeeping staff was friendly and accommodating. The bed was SO comfortable - a relaxing, great night's sleep and a delicious breakfast was the perfect way to start each day.
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We experienced the same issue as the previous review. I got an on line Quote of $95 (government rate) but then I was told we couldn't use the rate with out actually being there on business. I explained we had always been allowed to use our government rates in the past without questions and the manager agreed to meet us halfway and charge $110 instead of the $139 her clerk attempted to charge. We have stayed there because we liked the staff, the hotel and the location for snowmobiling. . It is an older hotel but we had been staying there for so long it felt like home. Not so much anymore. I won't automatically book this hotel, next year I will shop around.
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Date of stay: February 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jacqueline J, Manager at Holiday Inn Express Sault Ste. Marie, an IHG hotel
Responded 21 Feb 2020
foolforatrip, I apologize for the misunderstanding with booking the government rate online. The terms and conditions of our government rate are spelled out on the website for our hotel. That being said, I appreciate your graciousness in meeting me halfway on our rate. I am sorry if the staff here upholding policies made you feel like this hotel is a bad place to stay. I am the reason they uphold the policies. I hope you do not hold that against the staff. They are still wonderful friendly people. As far as us being an "older hotel," we are currently in the planning stages for a renovation. We will be all fresh and new soon enough. Thank you for choosing Holiday Inn Express again and for being a loyal guest.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I totally understand the high room rate in line with the supply and demand in mid summer. Luckily to book a room at last minutes. Being promoted to River view at check in as Elite status. However, St. Marys River is really far away that you need to zoom camera in to be able to see. I believed I won’t be happy if I paid for the river view room. Bed is way higher than normal hotel standard. I doubt how the kids could get up and down without adult’s assistance. My major complaint is the tiny bath room. Accommodating only one person for sure. Breakfast is IHG standard with hot and cold options. Krist gas station right next to hotel but no gas to fill. Hotel staff said this gas station opening days varied and instructed us to fill the gas at the I-75 exit.
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Date of stay: July 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express Sault Ste. Marie, an IHG hotel
Responded 12 Sept 2023
Hi ChristinaF, Thank you for staying at Holiday Inn Express Sault Ste. Marie! We appreciate you for being an IHG® One Rewards member and banking on our hotel for your lodging needs. We aim to live up to, if not surpass our guests' expectations. I'm sorry your stay didn't cut it due to the issues you encountered. I have shared your comments with the hotel management team as a reference when planning future upgrades. We hope that you will give us another opportunity to provide you with an exceptional stay experience on your next visit. Many thanks, Jonathan A Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
driving almost 5 hours, he told me he’d have to charge me $139 instead of the $95 rate that I was quoted. This makes no sense. And even if there was a miscommunication between the hotel and myself, why would staff not want to honour the rate I was quoted for this time - but with an understanding and clarification about the rate details for future visits? The Manager on Duty (Jackie) offered to reduce the rate to $115. While I appreciate the gesture, I’d much rather have the hotel honour the rate that I was quoted, especially since I produced the required ID. It seems ridiculous that the hotel would risk losing a loyal customer over $40. That’s not good business.
UPDATE: The hotel contacted me and acknowledged and apologized that they are TRYING to be better at honouring the government rate. That said, they refused to accept responsibility for their mistake and decided to offload that onto their guest instead.
Brutal!
UPDATE: The hotel contacted me and acknowledged and apologized that they are TRYING to be better at honouring the government rate. That said, they refused to accept responsibility for their mistake and decided to offload that onto their guest instead.
Brutal!
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jacqueline J, Manager at Holiday Inn Express Sault Ste. Marie, an IHG hotel
Responded 21 Feb 2020
Mark V. Thank you for reviewing your recent stay at the Sault Ste Marie Holiday Inn Express. I apologize again for any misunderstanding with the requirements to use the government rate you booked at our hotel. They are spelled out in the terms and conditions on the website where your reservation was made. That being said, I did think that meeting you in the middle at $110.00 was a fair compromise for both of us and you seemed o.k. with it at the time I spoke with you. I apologize again that you do not agree after the fact that our compromise was satisfactory. Thank you for bringing your concerns to our attention so we can review how we handle government rates going forward.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Made reservations for this location. There was a 7 day cancellation and a deposit. We were going to spend our break there but the weather was not safe to travel. I called 4 days to arrival and stated that a deposit had been charged but we did not feel safe traveling at the time. The person at the hotel stated they would talk to management in the morning. No response was made. I called again and stated that we did not feel safe traveling with the weather and booked a Holiday Inn at another location in another state. They refused to refund my stay. Makes me never want to stay here.
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Date of stay: November 2022
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Other at Holiday Inn Express Sault Ste. Marie, an IHG hotel
Responded 06 Dec 2022
Hi Cosmopolitan255631, Thank you for your stay and patronage of Holiday Inn Express Sault Ste. Marie. We strive to provide a quality stay in an environment that makes us unique among all other chains. I saw your remarks and am sorry that your stay did not reflect our excellent service. I know this is not what you expected from a quality chain like ours. I shared your remarks with our local area managers, and we took action to prevent this from occurring again. I invited you to visit us on your next trip so we can change your mind about us. Great wishes, Oscar C. Case Manager IHG Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I accidentally booked this Holiday Inn instead of the Holiday Inn in Sault Ste. Marie Ontario. I realized my mistake after the deadline for cancellation. The manager would not consider refunding my room because it was "not our error". Mistakes happen but now Holiday Inn will not get my future bookings - and I travel A LOT!
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip:Â Avoid if you expect empathy/customer service to be prioritized over money.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jacqueline Jones, General Manager at Holiday Inn Express Sault Ste. Marie, an IHG hotel
Responded 01 Oct 2022
572sophieh, Let me start by apologizing for upholding the terms of your reservation made through a third party. We at the hotel level cannot change cancel or modify those bookings. Itis up to the third party to do that. If they are unwilling to help you, then there isn't anything I can do regarding that. We have much more flexibility with reservations that are booked directly with IHG as far as helping our guests. I apologize if they would not correct the error for you, but we could not. If there is anything else we can do, please let us know.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel had a nice location. Rooms were cleanish. No complaints. It is a older hotel that has been kept in good order, but is now showing its age. Most noticeable in things like the yellowing of the plastic in the phone in the rooms. Hotel is last exit before bridge to Canada.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Staff were friendly and helpful. Our room was clean and well appointed. The pool and whirlpool were very nice and at great temperatures. Breakfast was very good and plenty of it. The hotel is close to both the locks and 3 mile road where there are stores and restaurants. Overall, it was a very good trip.
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here for one night on our way from the UP to Mackinaw. We wanted to spend a day in Canada, and the location of his hotel to the border crossing was perfect. The hotel was also located only a few blocks from the Soo Locks, making it easy to drive down and view those as well. The hotel had a nice pool and great breakfast offering. The rooms were nice, albeit a little dated. They weren't the best rooms we've ever stayed in but definetly were not the worst either. Overall for a quick one night stop this hotel met our needs and was reasonabily priced. The staff we encountered was kind and helpful as well.
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel was clean and professional during pandemic beyond my expectations. A secure place to stay. Friendly staff. Good ambiance. Nice paper bag breakfast. A nice room can get you river view and you can also see Sault Ste. Marie city in Canada.
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Date of stay: May 2021
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Jannette,
Our pet policy is 15 dollars a night for up to 2 small dogs or 1 large dog. There is no weight restriction or amount restriction. We do not mind if the pet stays in the room. We just ask for a phone number that you can be reached while you are away. If you have any other questions please feel free to call or email.
Jamie Nelson
Front Desk
Holiday Inn Express
1171 Riverview Way
Sault Ste Marie, MI 49783
(906)632-3999
Hello!
Yes, we do allow pets. They are limited to rooms on the first and second floors only. All common areas and higher floors are allergy free for our guests with allergies. There is a fee of $15.00 per night for the pet.
Hello,
Kewadin Casino offers a shuttle that runs to our hotel and to the Casino and back. The taxi companies will charge approximately $10.00 to get to the bowling alley or casino.
No, we don't have any smoking rooms, our property is 100% smoke free
"Ask if renovations are done ask all your questions on the phone, once you arrive they aren't as friendly. Late check in 4 pm is unreasonable"Read full review
"Gool location,should have been closed for the remodel,rather than open and not functioning well."Read full review
"One recommendation: Don't pay extra for the river view. The hotel is not that close to the river. No need to pay extra."Read full review
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PRICE RANGE
RÂ 2,563 - RÂ 4,234 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express sault ste. marie hotel sault sainte marie, holiday inn sault sainte marie, sault sainte marie holiday inn
LOCATION
United StatesMichiganUpper PeninsulaSault Ste. Marie
NUMBER OF ROOMS
95
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Claim Your ListingHOLIDAY INN EXPRESS SAULT STE. MARIE, AN IHG HOTEL - UPDATED 2024 Reviews & Price Comparison (MI)
Frequently Asked Questions about Holiday Inn Express Sault Ste. Marie, an IHG hotel
Which popular attractions are close to Holiday Inn Express Sault Ste. Marie, an IHG hotel?
Nearby attractions include Soo Locks (2.0 km), Canadian Bushplane Heritage Centre (3.8 km), and Museum Ship Valley Camp (2.6 km).
What are some of the property amenities at Holiday Inn Express Sault Ste. Marie, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express Sault Ste. Marie, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express Sault Ste. Marie, an IHG hotel?
Guests can enjoy free breakfast and complimentary tea during their stay.
Is parking available at Holiday Inn Express Sault Ste. Marie, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Sault Ste. Marie, an IHG hotel?
Conveniently located restaurants include The Wicked Sister, West Pier Drive-in, and The Taj Indian Cuisine Ltd..
Are there opportunities to exercise at Holiday Inn Express Sault Ste. Marie, an IHG hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express Sault Ste. Marie, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Express Sault Ste. Marie, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Holiday Inn Express Sault Ste. Marie, an IHG hotel?
Many travellers enjoy visiting Ermatinger-Clergue National Historic Site (3.7 km), Tower of History (2.3 km), and The Machine Shop (3.6 km).
Is Holiday Inn Express Sault Ste. Marie, an IHG hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.