Graskop Holiday Resort

Graskop Holiday Resort

No. 1 Hugenote Street, Graskop 1270 South Africa
Ensuite Bathroom
Traveller (20)
Ensuite Shower
Room & Suite (7)
Picnic Area
Pool & Beach (3)

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About

2.0
#1 of 1 special resort in Graskop
4.0 of 5 bubbles
Location
4.0 of 5 bubbles
Cleanliness
2.5 of 5 bubbles
Service
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HOTEL STYLE
Budget
Property amenities
Bar / lounge
Restaurant
Children Activities (Kid / Family Friendly)
Laundry service

Location

No. 1 Hugenote Street, Graskop 1270 South Africa
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 54 out of 100
54
Ulusaba Airport
53.9 km
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Kruger Mpumalanga Intl Airport
57.1 km
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8Reviews0Q+A2Room tips
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Detailed Reviews
CharlieHotel_13 wrote a review May 2016
South Africa69 contributions40 helpful votes
1.0 of 5 bubbles
Although I am all for supporting local businesses this turned out to be a resort I would NOT recommend at all, sadly, as it has so much potential with its location.
As was told to me it was a council/municipal run location that has been taken over by a private businessman for a 5 year contract and is into its 2nd year of that takeover.
The place was put forward in connection with an event in the area that we were attending.
I struggled with its terrible website, to make a booking and that in itself should have given me fair warning. I finally managed to make a 4 night reservation and despite arriving with a reservation reference number the receptionist insisted we did not have a booking. 20 minutes later, accompanied by lots of "huffing" noises from her, we were grudgingly given a key. First we had to assure her that having no TV or microwave was not a problem to us, but I did check that a fridge/freezer was part of the deal, and was informed it was as we had booked a chalet and they had been recently renovated - it was the rondavels that were still being renovated.
Ignoring my better judgement to inspect before paying, I paid and we drove in through the gate onto a badly potholed piece of tar road. Opening the chalet door showed a sadly neglected, cold, unwelcoming abode that had no fridge. Returning to the reception I was informed to not worry as a fridge would be delivered. When I asked from where she stated it was being cleaned. I asked if any of the other chalets had a fridge as we had food in the car that needed a fridge and freezer. On being told yes I requested we have another key. Inspecting the 2 other chalets that we were given keys for, we found the same sadly neglected unwelcoming interior with a under-counter fridge but no freezer. Returning to the reception I was informed that they did not have freezers. At this point I declined to stay and requested a refund. A phone call to her boss relayed that a refund would be paid within the next three days, so we departed having left our bank details and contact number.
We remained in the town (which is small) attended our event at the resort and on the fourth day called in to ask about the refund which had not yet reflected in our bank account.
The staff behind reception knew nothing about it but very efficiently tracked down the first receptionist, confirmed our claim and called in the accounts person to make a refund through the card machine on the counter. However it transpired that no one knew how to do this and consultation with the boss produced an apology that they were not set up to do refunds immediately and an EFT would be made the following day to our bank.
We left the area to return home having been given the direct line to a very helpful employee who said if we had not received funds by the day after to call her directly for follow up.
No money arrived into our account and so began a series of phone calls to try to speak to the boss (Elliot) directly. After 9 phone calls of leaving a message for him to call (and the staff assured me he was getting these messages) I finally got to speak to him. A polite phone call was conducted in which he apologised and said he was making payment as we spoke and would email me with proof of funds.
Nothing arrived so the next day I resumed my attempts to contact him, with no luck.
In desperation I contacted the event organisers who offered to take up my cause as he was a neighbour, they were to be having a meeting that evening so they would raise the issue and keep me informed and also gave me a direct number for Elliot. More promises of making a transfer. No money. More phone calls. By this stage my calls were going unanswered so I used my husbands phone, to be answered immediately. Yet another polite call with more promises of a refund. At this point I rested to watsapp messages which were received by Elliot, but not replied to. Again more phone calls (with a hang up when I said who was speaking), again all going unanswered. Finally resorted to Skype calls with more promises, a hang up from his side, and finally stayed on line while he made the transfer and forwarded proof of funds -sadly not the entire amount as he incorrectly stated we had paid by credit card (untrue) and the shortfall was cc fees/bank fees.
A totally unpleasant experience leading to a really bad review written here. From someone who has stayed in many many locations and written many many positive reviews.
Read more
Date of stay: May 2016
1.0 of 5 bubblesRooms
1.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
אשר מ wrote a review Oct 2018
Binyamina, Israel3 contributions1 helpful vote
1.0 of 5 bubbles
Do not believe a word from what is written. We ordered through an order website. We arrived at the place in time and there was no one at reception. We called the manager who refused to confirm a room claiming there was no order. The representative of the service of the reservation site was not successful either
Having no choice, we paid a full price. The room was awful. Without towels, even though we asked, everything is dirty, blood marks on the sheets and blankets, only cold water. Holes in the ceiling. Just stay away. The worst that could be
Read more
Date of stay: October 2018Trip type: Travelled with family
Room Tip: Stay away The worst hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zandile M wrote a review Aug 2018
1 contribution1 helpful vote
1.0 of 5 bubbles
We arrived late at the resort but the lady was kind enough to wait for us....good start right. Unfortunately when we got to the rooms to our surprise the bedding looked like it had not been changed, the door in one of the rooms was closed with a ladder, we didn't have enough cutlery and crockery were missing. Some of the stoves were not working in other rooms, the electricity kept tripping and the service was terrible.
This place looks like it was nice when it was still fresh but now its no longer maintained, the dining hall had horrible furniture and it took a long time to be able to make tea and coffee as a group.
Read more
Date of stay: August 2018
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mrsseema wrote a review Sept 2019
Polokwane, South Africa3 contributions
1.0 of 5 bubbles
Poor,poor.Facilities are in a terrible condition. Ceilings falling off, no bedding.Toilets n taps leaking.windows don't close properly.no utensils or kettle or stove in rooms as promised.terrible smell
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Date of stay: September 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patrick W wrote a review Sept 2019
Bloubergstrand, South Africa11 contributions2 helpful votes
3.0 of 5 bubbles
We looked forward to showing our family the beautiful gorge. To our dismay when we arrived at the entrance gate we were told that the lift was broken and had been so for 4 days. We were still charged the full entrance fee. I do understand that mechanical items break from time to time. There was no sign indicating the lift was not operating. If this happens again in the future why not put a sign at the entrance gate informing visitors that it is not working.
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Date of stay: September 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Harmse C wrote a review Dec 2017
2 contributions1 helpful vote
4.0 of 5 bubbles
Everything about this place is magical. The mountains, the water features, the accommodation, the getting away from the rest of the world. The view from God's Window - magical and breathtaking! We ate breakfast, lunch and dinner every single day at different restaurants, so the eating was fabulous too!
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Date of stay: December 2017
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
90Mandla wrote a review Aug 2016
Mbombela, South Africa4 contributions
3.0 of 5 bubbles
Good service from the staff and nice atmosphere my kids enjoyed our stay there even with the renovations the place is great . I will definetlly come back ,the fishing in the dam and a walking trails to the historical Jock Of the Bushveld was awosome
Read more
Date of stay: July 2016
3.0 of 5 bubblesRooms
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: S16 Is a family unit facing the dam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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אשר מ wrote a tip Oct 2018
Binyamina, Israel3 contributions1 helpful vote
1.0 of 5 bubbles
"Stay away The worst hotel"
Read full review
90Mandla wrote a tip Aug 2016
Mbombela, South Africa4 contributions
3.0 of 5 bubbles
"S16 Is a family unit facing the dam"
Read full review
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GRASKOP HOLIDAY RESORT - Specialty Resort Reviews (South Africa)

Frequently Asked Questions about Graskop Holiday Resort
Which popular attractions are close to Graskop Holiday Resort?
Nearby attractions include Africa Silks (0.4 km), Mac Mac Pools (0.1 km), and Delgoa Arts & Crafts (0.5 km).
What are some of the property amenities at Graskop Holiday Resort?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and kids activities.
What food & drink options are available at Graskop Holiday Resort?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to Graskop Holiday Resort?
Conveniently located restaurants include Abe' at The Glass House, Garden Shed Restaurant, and Canimambo Restaurant.
Is Graskop Holiday Resort located near the city centre?
Yes, it is 0.7 km away from the centre of Graskop.
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