Candlewood Suites-West Springfield, an IHG hotel
Candlewood Suites-West Springfield, an IHG hotel
572 Riverdale St, West Springfield, MA 01089-4610
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Avg. RÂ 3,504 /night, 10/15 - 10/16
RÂ 4,765
per night
RÂ 3,425
per night
RÂ 2,085
per night
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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About
4.0
#7 of 19 hotels in West SpringfieldLocation
Cleanliness
Service
Value
Hotel's Amenities in West Springfield, MA , ensure comfort. Set along the Connecticut River in West Springfield, MA, this hotel is in the ideal location for every traveler. The Candlewood Suites West Springfield hotel's location makes it easy to get to destinations because we are located near the intersection of I-91 and I-90, and less than 30 minutes from three different airports. The hotel's setting in West Springfield is perfect for all business travelers. Guests staying at the hotel have access to multiple large businesses like Baystate Health, MassMutual, Mercy Medical Center and countless more. Also he greater Springfield area is home to more than 15 universities and colleges. If leisure is the reason for your stay, the hotel's location is near Six Flags New England, one of the largest theme parks in the region, the Basketball Hall of Fame, Eastern States, MGM Casino and serveral museums including Dr. Seuss.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Snack bar
Tennis court
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Business Centre with Internet Access
Meeting rooms
Salon
BBQ facilities
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Safe
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Mid-range
Languages Spoken
English
Location
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 39 out of 100
39
Bradley Intl Airport
21.1 km•
See all flights
Brainard Airport
42.8 km•
See all flights
17 Restaurants
within 1 kilometer
3 Attractions
within 1 kilometer
164Reviews3Q+A29Room tips
Reviews
Traveller rating
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- 17
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- 18
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Detailed Reviews
From the moment we arrived, we were welcomed. Mary, at the front desk, is wonderful, a warmly patient smile with any and all customer bobbles. (not reading clearly written signs and missing that the paper to be completed was clearly highlighted at the key sections)
Dog friendly and very clean.
Place is a little run down. Room bathroom door pretty messy at the base, and the suite room bedroom was a little small, with the desk and chair not easily accessible. There is no breakfast dining area, but there is a pool and gym and washer/dryer facilities. Room kitchen facilities, fridge, microwave, coffee maker, stove top, dishes, table top for dining, etc. were great as was the suite sitting area.
Even with some of the cons, would stay again.
Dog friendly and very clean.
Place is a little run down. Room bathroom door pretty messy at the base, and the suite room bedroom was a little small, with the desk and chair not easily accessible. There is no breakfast dining area, but there is a pool and gym and washer/dryer facilities. Room kitchen facilities, fridge, microwave, coffee maker, stove top, dishes, table top for dining, etc. were great as was the suite sitting area.
Even with some of the cons, would stay again.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have been staying in West Springfield for years and years. Mostly on business and now transporting my daughter to UMASS. I have stayed in multiple hotels multiple times in the last 20 years. Unfortunately several of them have gone downhill recently as parent companies seemed to have NOT reinvested in their product. This however is not the case for Candlewood. IHG who owns this property as well as Holiday Inn has done a great job keeping this place up.
The rooms are good size, the beds are very comfortable and everything is clean and works the way it is supposed to. I always have a comfortable stay. The price for what you get is very reasonable and the staff is very friendly.
The rooms are good size, the beds are very comfortable and everything is clean and works the way it is supposed to. I always have a comfortable stay. The price for what you get is very reasonable and the staff is very friendly.
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Date of stay: March 2022
Rooms
Service
Sleep Quality
Room Tip:Â There are no ice machines in the facility. If you enjoy your libations like I do then you can get...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The pool, with accompanying hot tub, was the best part about this hotel. The room was clean, and had everything you would expect. Kudos to the friendly person who checked us in and patiently answered all our questions. The only comment I have is that the comforter was a bit slippery and I felt like I was struggling in the night to keep it on the bed. Would definitely stay again.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
What a great Hotel. So friendly, so nice, dogs are welcome.Clean. Hot tub and Pool. We had a fantastic stay. After a bath in the hot tub we had a good night sleep and started relaxed into the next day.
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Date of stay: August 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RUN from this place. THEFT, FRAUD. A front desk staff that use your credit card, steal your identity, managers who say they'll investigate, then leave you to find the thief then lie about knowing who it is for a few days. Front desk didn't ask for ID for packages. Maid's who didn't knock before entering room. Local police who say they'll arrest the thief then don't. Management who don't respond to your emails and do nothing to compensate you for the damage they and their employees caused. RUN, RUN, don't make the mistake of letting these people do it to you
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Date of stay: June 2015Trip type: Travelled on business
Rooms
Cleanliness
Service
Room Tip:Â Another hotel, one with honest staff.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGCare, Guest Relations Manager at Candlewood Suites-West Springfield, an IHG hotel
Responded 31 Jul 2015
Dear James C, Thank you for taking the time to review our property. I certainly appreciate you taking the time to bring your concerns to our attention. Guest comfort and safety are of the utmost concern to us and our hotels are committed to making every possible effort to provide a secure environment. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon and be of further assistance. Sincerely, Divina P. Case Manager IHGCare
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had made reservations for my daughter's graduation. I reserved (2) rooms in June 2014 for the 2015 graduation in Amherst. I called in April 2015 to cancel the second room. My mother had passed away and obviously would not be attending the graduation except in spirit. I was told the reservation for the second room would be cancelled. I called again a week before the graduation, and was assured that the reservation had been cancelled. After a long festive day at graduation, we arrived at the hotel at 10pm to discover that the 2nd room had not been cancelled. Then, I was charged for a third room. They did refund the third charge. I am still waiting for the other refund. Numerous phone calls, they are researching the issue.. but no return phone call with a resolution.
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Date of stay: May 2015Trip type: Travelled with family
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Susan D, Manager at Candlewood Suites-West Springfield, an IHG hotel
Responded 06 Jul 2015
Please accept my deepest apologies on the loss of your mother and the stress of this situation has caused you. Last Saturday was the first I heard of this and I immediately looked into your reservations and did see that you were credited for the reservation in system though it was never put back on the card due to a glitch in system. I have rectified it and the credit has placed back on your card. Again I truly apologizes and if there is anything else we here at Candlewood Suites can do for you please let us know Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Came in for the weekend, Dana at the front desk was very helpful with giving us information about things to do in the area. Went to our room and everything was clean and we had all we needed. Next morning there was no regular coffee so we told dana and left and came back a few hours later and she had our coffee packets waiting for in the room with a note attached. Everyone at the hotel was attentive and helpful. Will stay agian
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Date of stay: May 2012Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed here twice this year, but because of problems, next week I'll be going to a different hotel. I'll list the pros/cons
Pros
good gym, with dumbells and a Nautilis machine
Clean and newish sheets (although a polyester blend)
Kitchen is complete with pots, tupperware
Hotel appears to be a newer build or renovation
Cons
Error on my bill, that clerk said would be corrected with a return email/call. Never done.
Stains on carpeting, drapes, and misc. surfaces
Bathroom wasn't cleaned prior to my visit, as it had hair on the drain, etc
Cleanliness is poor overall, almost like they haven't kept up on maintenance
On one of my stays, my 4th floor room had a constant noise, like it was near a machine or other component.
Pros
good gym, with dumbells and a Nautilis machine
Clean and newish sheets (although a polyester blend)
Kitchen is complete with pots, tupperware
Hotel appears to be a newer build or renovation
Cons
Error on my bill, that clerk said would be corrected with a return email/call. Never done.
Stains on carpeting, drapes, and misc. surfaces
Bathroom wasn't cleaned prior to my visit, as it had hair on the drain, etc
Cleanliness is poor overall, almost like they haven't kept up on maintenance
On one of my stays, my 4th floor room had a constant noise, like it was near a machine or other component.
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Date of stay: May 2012Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGCare, Guest Relations Manager at Candlewood Suites-West Springfield, an IHG hotel
Responded 19 Jun 2012
Dear sign216, Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message. We look forward to hearing back from you soon. Sincerely, Jaime W Case Manager IHGCare
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at the Candlewood Suites because of the dog show at the Big E. This hotel was very accomodating to pet owners but if you have pets, be aware there isn't much grass to walk to your dog on although they do supply "pick-up" bags and trash bins.
I was given the wrong room size upon check-in (I need a 1 BR, not a suite) and it was rectified very quickly with a per night discount and many apologies.
The suite was spacious and laid out well. The bathrooms were large, the beds comfortable and the windows actually opened! (We were on the 4th floor).
I took advantage of the laundry services which were excellent and the Kitchen Cupboard for small snacks.
The hotel is convenient to grocery stores, restuarants and shopping.
Check-out was very easy. I would stay here again.
I was given the wrong room size upon check-in (I need a 1 BR, not a suite) and it was rectified very quickly with a per night discount and many apologies.
The suite was spacious and laid out well. The bathrooms were large, the beds comfortable and the windows actually opened! (We were on the 4th floor).
I took advantage of the laundry services which were excellent and the Kitchen Cupboard for small snacks.
The hotel is convenient to grocery stores, restuarants and shopping.
Check-out was very easy. I would stay here again.
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Date of stay: November 2007Trip type: Travelled with friends
Value
Rooms
Location
Cleanliness
Check-in / front desk
Service
Business service (e.g., internet access)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed here for a weekend with the wife. Nice place room was very clean stocked with everything including the typical things you need in a kitchen. The bed and pillows were very comfortable you have your choice of firm or soft pillows which was nice. Pool, gym, and hot tub were all clean and in good condition. Sam was there at the front desk when we checked in and was very polite friendly and helpful. It was great having the kitchenette to make some of our own meals. The only thing negative I have to say is every morning at about 5 we could here the people in room above us walking literally sound like a couple elephants up there. Definitely would and probably will return. Oh and they do let you bring your dog for an extra fee and size restrictions.
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Date of stay: July 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
"There are no ice machines in the facility. If you enjoy your libations like I do then you can get free ice in the lobby store."Read full review
PRICE RANGE
RÂ 2,225 - RÂ 3,223 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
candlewood hotel west springfield, candlewood suites west springfield, candlewood west springfield, west springfield candlewood suites
LOCATION
United StatesMassachusettsWest Springfield
NUMBER OF ROOMS
71
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Claim Your ListingCANDLEWOOD SUITES-WEST SPRINGFIELD, AN IHG HOTEL - Reviews & Price Comparison (MA)
Frequently Asked Questions about Candlewood Suites-West Springfield, an IHG hotel
Which popular attractions are close to Candlewood Suites-West Springfield, an IHG hotel?
Nearby attractions include Rave Cinemas (0.6 km), West Springfield 15 (0.6 km), and Kohl's (0.8 km).
What are some of the property amenities at Candlewood Suites-West Springfield, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and a fitness centre.
Which room amenities are available at Candlewood Suites-West Springfield, an IHG hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Candlewood Suites-West Springfield, an IHG hotel?
Guests can enjoy barbeque facilities and a snack bar during their stay.
Is parking available at Candlewood Suites-West Springfield, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Candlewood Suites-West Springfield, an IHG hotel?
Conveniently located restaurants include 99 Restaurants, Sunny Side Up Restaurant, and Bueno Y Sano.
Are there opportunities to exercise at Candlewood Suites-West Springfield, an IHG hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Candlewood Suites-West Springfield, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Candlewood Suites-West Springfield, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Candlewood Suites-West Springfield, an IHG hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Candlewood Suites-West Springfield, an IHG hotel?
Many travellers enjoy visiting Springfield Armory National Historic Site (4.2 km), Storrowton Village Museum (3.4 km), and Springfield Central Library (4.0 km).