Red Roof PLUS+ West Springfield
Red Roof PLUS+ West Springfield
1254 Riverdale St I-90 and I-91 near the Eastern States Exposition, West Springfield, MA 01089-4915
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Avg. RÂ 2,102 /night, 10/15 - 10/16
RÂ 3,731
per night
RÂ 2,750
per night
RÂ 1,769
per night
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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4.0
#3 of 19 hotels in West SpringfieldLocation
Cleanliness
Service
Value
Finding an ideal budget friendly hotel in West Springfield does not have to be difficult. Welcome to Red Roof PLUS+ West Springfield, a nice option for travelers like you. Guest rooms offer amenities such as a flat screen TV and air conditioning, and guests can go online with free Wi-Fi offered by the hotel. If you are driving to Red Roof Inn, free parking is available. If you like Chinese restaurants, Red Roof Inn West Springfield Hotel is conveniently located near North Garden and Nippon Grill & Seafood Buffet. Plus, during your trip, don't forget to check out a historic site, such as Storrowton Village Museum. Red Roof PLUS+ West Springfield looks forward to welcoming you on your visit to West Springfield. The hotel is currently offering limited cleaning for stayover guests. Please see front desk upon arrival for details.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Complimentary Instant Coffee
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
24-hour check-in
24-hour front desk
Parking
Wifi
Complimentary tea
Vending machine
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Cable / satellite TV
Bath / shower
Telephone
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Budget
Modern
Languages Spoken
English, Spanish
Location
1254 Riverdale St I-90 and I-91 near the Eastern States Exposition, West Springfield, MA 01089-4915
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 37 out of 100
37
Bradley Intl Airport
22.8 km•
See all flights
Brainard Airport
44.6 km•
See all flights
27 Restaurants
within 1 kilometer
1 Attraction
within 1 kilometer
381Reviews6Q+A84Room tips
Reviews
Traveller rating
- 138
- 131
- 58
- 28
- 26
Time of year
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Detailed Reviews
We stayed over to celebrate our twenty year anniversary and visit the casino. We also visited the holiday light display at Bright Nights. The staff was very friendly and made us aware of their cleaning policies during covid, which made us feel very safe, our room had a sticker on the door making us aware that the room has been sanitized and the room was clean. The beds were so plush and comfortable. Really enjoyed our stay and would highly recommend this hotel.
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lis DaCruz, Other at Red Roof PLUS+ West Springfield
Responded 07 Jan 2021
Thank you for taking the time to post a wonderful review on your recent stay at Red Roof Plus West Springfield. We are thrilled that you had enjoyed your accommodations. I will be sure to pass along your positive feedback to our staff as we thrive to offer all our guests the best possible experience while lodging with us. We truly value you as our customer and appreciate your business. Thank You!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel was very clean inside and out. Price was surprising affordable and the staff was very friendly at check in. They delivered a bag full of towels,sheets, pillowcases, shampoo, soaps and a bottle of water everyday during my stay. I will definitely book with Red Roof next time I come to town again.
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Date of stay: June 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed for 3 nights to attend a family get together and ehen I found out I could bring my dog it was even more inviting.The front staff was courteous and friendly. I needed extra towels the laundry attendant Debbie was very accommodating and she even reccomended a good resteraunt in the area.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Craig A, Red Roof Plus at Red Roof PLUS+ West Springfield
Responded 25 Jan 2020
Thank you for taking the time to post a review on your recent stay at Red Roof Plus West Springfield. Yes, we are a pet friendly hotel, so next time you are in the area please bring your furry little friend. We truly value you as our customer and appreciate your business. Thank You, Lis D.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed one night at the Red Roof Inn Plus in West Springfield after spending the day at the Big E. The location is good for attending the Big E or other attractions in the area. My room had 2 double beds, a mini refrigerator, and a micro-wave. Some rooms with only one bed do not have a mini fridge and microwave. The bed was comfortable and the room was adequate as far as furniture.
There were several maintenance issues such as the shower rod holding the shower curtain was coming out of the wall. The towel rack in the bath room was loose. The most concerning issue was the bare floor was not clean - my bare feet got dirty from walking on the floor. There were 2 small rugs near the room entrance door, but the rest of the room was a bare floor. If I stay in West Springfield again, I think I would stay somewhere else.
There were several maintenance issues such as the shower rod holding the shower curtain was coming out of the wall. The towel rack in the bath room was loose. The most concerning issue was the bare floor was not clean - my bare feet got dirty from walking on the floor. There were 2 small rugs near the room entrance door, but the rest of the room was a bare floor. If I stay in West Springfield again, I think I would stay somewhere else.
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Date of stay: September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lis DaCruz, General Manager at Red Roof PLUS+ West Springfield
Responded 06 Oct 2021
Thank you for taking the time to post a review on your recent stay at Red Roof Plus West Springfield, I am sorry that your experience did not meet your expectations. I appreciate you bringing the maintenance issues to my attention so I may have my staff address the loose shower rod & towel rack and flooring. Again, we apologize for any inconvenience in which occurred. We truly value you as a customer and appreciate your business. Thank You!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have been facing some very troubling times in my life and the staff at this hotel have become family. So kind and caring in the midst of being 100% professional And making sure this is a clean safe environment where everyone for the most part is following social distancing guidelines. It has been very clean and a worry free stay for me as I have an auto immune disease and I use a wheelchair to get around. Miss Bev the concierge/front desk staff has been a life saver!! She has gone above and beyond the call of her job and it has made my extended stay Here feel like a home away from home. I wish that I could give more notice and say thank you in a bigger way..but this should let anyone know that this is the Hotel to stay at. I highly recommend this hotel and I am looking forward to my next stay!!
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Date of stay: July 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Noisy, people seemed to be congregating on the outdoor walkways and someone came banging on the neighboring room doors at 2:30. Room needed some maintenance- toilet seemed partially plugged when I got there but a couple flushes cleared it up. Sink stopper was missing. Room had an old smoke smell like someone had smoked in it before and the smell lingered, especially near the beds. Bathroom fan was extremely noisy.
At least the bed was comfortable and the room was a decent size. Room was decently equipped with a fridge and microwave.
At least the bed was comfortable and the room was a decent size. Room was decently equipped with a fridge and microwave.
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lis D, General Manager at Red Roof PLUS+ West Springfield
Responded 05 Jun 2022
Thank you for taking the time to tell us about your experience at the Red Roof Plus West Springfield. I am sorry that your experience did not meet your expectations. We also apologize that you had noisy neighbors. Anytime you experience any type of noise issues, please call the front desk so we may have our security dispatched to your neighbors room. We also apologize that you had plumbing issues, if we had been made aware we would have offered you a complimentary upgraded room type. We truly apologize for any inconvenience in which may have occurred. Sincerely, Lis D.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I think this business is deplorable that they charge $40 extra for a handicapped room. The shower bench and the raised toilet seat is 100% necessary for a handicapped person. How awful to take advantage of the disabled. Shame on you Red Roof Inn.
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Madison Velian, Marketing at Red Roof PLUS+ West Springfield
Responded 13 Oct 2023
Dear Christine, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ West Springfield. The staff and I are disheartened to see that your experience is less than satisfactory, prompting your 1/5 score. You mentioned that there was a rate 40% rate difference for the ADA room. If you are to take a look on our redroof.com website you would see that our ADA rooms and our regular room types are the same prices. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Carla Red Roof Management RediResponse Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I waited to write this review to give the Property, Agoda or my Credit Card company to issue a refund. No senior should endure a night of having to leave lights on to kill bugs, have a car sit in front of my door at 3 am with headlight high beams, a microwave with no turntable plate, non-existent coffee maker, and at 7 am having a work crew banging removing an A/C in the adjacent room when the City of West Springfield had notice of "cease work order" posted on the window of the room. These franchisees get away with murder because all Red Roof Plus corporate cares about are their franchise fees. The City/State needs to shut this place down!
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Date of stay: July 2021
Location
Cleanliness
Service
Room Tip:Â Make sure dogs have not stayed in your room. Ground floors are very noisy.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Super nice staff, clean,reasonably priced and close to a bunch of restaurants. The maintenance guy was hard at work cleaning the glass windows to the snack area and blowing out the leaves in the parking lot. Everyone was very friendly and helpful.
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Date of stay: November 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lis D, General Manager at Red Roof PLUS+ West Springfield
Responded 05 Mar 2022
Thank You for taking the time to post a review on Trip Advisor. We truly value all feedback from our guests. Thank You!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My partner and I stayed there to attend the Big E Fair. I requested a first floor room because I am a vendor with tons of boxes. The front desk was very helpful and friendly. They checked me in early and helped me with all my boxes into a clean first floor room. The housekeepers were very attentive and offered me amenity bags daily, they serviced my room every four days. They also referred me to a local grocery store and nearby restaurants. It was affordable, clean and the staff were friendly.
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Date of stay: September 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Rday151,
Thank you for taking the time to post a review on your recent stay at Red Roof Plus West Springfield. I am sorry to hear that your experience did not meet your expectations. I apologize that you had issues with your guest room keys. It could have been many factors that contributed to them not working properly. If the keys had been placed next to a cell phone or credit cards, sometimes they become demagnetized. Or the strip becomes worn out, due to Covid-19 we have been wiping all keys with an antibacterial spray. Required by law, we must check everyone's identification each time we make a guest room key. It's for the safety of our guests that we don't issue a key to the wrong guest. Again, I apologize for any inconvenience in which has occurred. We value you as a customer and appreciate your business. Thank You! Lis D.
As far as I know dogs are welcome
Hello Kathy,
Call the hotel directly for that information
(937) 504-5360
Have a great stay
Google is your friend - 11 minutes - 4.2 miles via Route 5
No there is not
"Sometimes less fortunate people get help or advice from the reception area always with a staff smiling to help those less fortunate"Read full review
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PRICE RANGE
RÂ 1,927 - RÂ 2,750 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
red roof inn west springfield hotel west springfield, west springfield red roof inn
LOCATION
United StatesMassachusettsWest Springfield
NUMBER OF ROOMS
111
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Claim Your ListingRED ROOF PLUS+ WEST SPRINGFIELD - Hotel Reviews & Price Comparison (MA)
Frequently Asked Questions about Red Roof PLUS+ West Springfield
Which popular attractions are close to Red Roof PLUS+ West Springfield?
Nearby attractions include Olympia Ice Center (0.6 km), Kohl's (1.1 km), and West Springfield 15 (1.2 km).
What are some of the property amenities at Red Roof PLUS+ West Springfield?
Some of the more popular amenities offered include free wifi, free parking, and facilities for disabled guests.
Which room amenities are available at Red Roof PLUS+ West Springfield?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Red Roof PLUS+ West Springfield?
Guests can enjoy complimentary tea and free instant coffee during their stay.
Is parking available at Red Roof PLUS+ West Springfield?
Yes, free parking is available to guests.
What are some restaurants close to Red Roof PLUS+ West Springfield?
Conveniently located restaurants include Donut Dip Incorporated, Cal's Wood-Fired Grill & Wine Bar, and LongHorn Steakhouse.
Are pets allowed at Red Roof PLUS+ West Springfield?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Red Roof PLUS+ West Springfield?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Red Roof PLUS+ West Springfield?
Many travellers enjoy visiting Springfield Armory National Historic Site (5.2 km), Storrowton Village Museum (5.2 km), and Wistariahurst Museum (7.4 km).
Is Red Roof PLUS+ West Springfield accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.