My husband, daughter and I arrived on check in date and although we assumed we had a room with two queen beds, we were told that they only had a room with a king bed and they would deliver a cot to our room. Cot was delivered, lo and behold, it was broken. They left and we had to call to get a replacement. Husband took a shower in the very dated bathroom and when he hung his wet towel on the towel rack, it fell off the wall. When we returned to our room on Monday, April 18th, at 5:00 pm, no maid service had been performed. My daughter, who had just completed the Boston Marathon, had no clean towels to shower with. We called the front desk and were assured that fresh towels would be delivered immediately. They arrived at approximately 8:45 pm. I would not recommend this hotel. I'm sure they were overwhelmed by the marathon guests, however, there are certainly better options to be had in Boston.…
Most of my experience at this hotel was a let down from check in to my room having lots of things missing or broken. The bed was clean and comfy if anything. Bathroom light wouldn’t turn off, bathtub and shower were sort of functional, and only after I showered did I realize my room didn’t have a hairdryer. There was a hole patched up where one might have been at one time. Front desk had none to offer. Breakfast staff, although friendly never brought our coffee or even water until we were already done eating ( all three mornings) Kind of a run down place at this point and needs much staff training.
Nice hotel with friendly staff. Had been spoilt in the intercontinental in the centre of Boston which was perfect but this does what it says on the tin - great value and only $2 on the subway down town. Not much nearby but if it’s a bed you want look no further
I booked three nights with points through Chase Ultimate Travel and all went well in that regard. I arrived at 12:10, early again, hoping that one, just one room ,would be available to rest my weary bones after a long drive. But I was told that nothing was available and nothing , repeat NOTHING, would be available until 2:30 or 3:00 PM. The young lady saiid I could leave my luggage though which I chose not to do. Instead I drove around for half an hour and finally came upon a McDonalds where I spent over an hour. I returned to the hotel at 2:30 and did gain entry for a room. Now its important to remember that I was booked for 3 nights An inspection of the room revealed that there was no soap. Not even one of those tiny bars one usually gets in an no star type place. The next morning I discovered that there was one, ONE, regular coffee pod for the coffee maker and two , TWO creamers. And there were two of those cardboard cups. Three nights already! There not being a cart anywhere in sight , a trip to the front desk was made and , after digging through a drawer , the lady on duty handed me 3 pods. The following day I needed ice and couldn’t find the ice machine so I asked the cleaning person where it was and he pointed down the hall and said something that I didnt understand but I headed down the hall and never did find the ice machine after walking around for awhile. Fortunately the room has a small fridge which served its purpose.. Due to a family situation I had to check out after 2 nights. The lady at the front desk said that any refund or credit could only be arranged with Chase. When I called Chase I was told that only the property could arrange something I was put on hold while the Chase rep called the hotel and when she returned on the line ,she said that the manager at the property said it was not refundable. There is a $20 per night parking charge to be aware of. And the restaurant and bar were only open for breakfast LESSONS LEARNED. Most of the time you are not going to be able to check in early, especially with chain properties. And bring your own soap, coffee makings etc.…
Room was fine- other than the fact that there was one bar of soap for the whole room; one coffee cup for two people and very limited toiletries. After a full day of touring came back to the room (8:00PM) expecting to shower, get a good night's sleep and get an early start the next day. The room was not cleaned, not made up nor were there any clean towels, etc. Called the front desk, spoke with Kathleen (mgr) and asked that the room be correctly made up. Kathleen first blamed covid for new rules, them blame me for not noticing some writing on a bulletin board in the lobby. Kathleen did have the room made up about an hour later after we went down to the lobby personally to again complain. Kathleen told us if we left our home phone number someone would call the following Tuesday to discuss compensation for all the inconveniences. The call never came. Did Kathleen just want end the conversation by promising something she knew would not come to fruition? It worked except for this review. It would have been nice to be told of the "new rules" upon check-in. Also they charge you $20..00 each day for parking.…
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