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4.5
#1 of 7 hotels in Hadley
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The Hampton Inn Hadley-Amherst Area hotel is conveniently located off I-91 in the heart of the Pioneer Valley between Springfield, MA and Deerfield, MA. Our hotel is located within minutes of Hampshire College, UMass-Amherst, Smith College, Amherst College, Mt. Holyoke College and Williston Northampton School. Nearby Northampton and Amherst offer an array of wonderful dining options. Northampton was voted Best Downtown Shopping by the National Retailers Association. Popular local attractions include: Yankee Candle Factory, Historic Deerfield, Eric Carle Museum of Picture Book Art, Magic Wings Butterfly Conservatory, Emily Dickinson Museum and the Tri-County Fair Grounds. The Hampton Inn Hadley-Amherst Area hotel features 72 rooms and suites with complimentary high-speed Internet access, wired and wireless. We offer guests excellent accommodations and friendly service in a comfortable country-like surrounding.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
The hotel was very clean and service was terrific. I would definitely recommend this hotel. Rooms smelled fresh, AC worked great considering it was 38 outside. Free parking and free breakfast! Gym was a plus! UMASS was just 10 minutes away.
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Date of stay: July 2023
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David at the front desk was very accommodating per my room request per our phone conversation. I like that Hilton offers contactless check in and check out. The bed was very comfortable and it was a nice size room. However, I was expecting a better job with cleaning the room since Hilton is supposed to have good cleaning protocols due to the pandemic. We saw a hair in the tub and I didn’t feel comfortable taking a shower. Suggest that housekeeping wear hair nets while cleaning.
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Review collected in partnership with Hampton
Date of stay: August 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Natalie Couture, General Manager at Hampton Inn Hadley-Amherst Area
Responded 16 Sept 2021
Thank you for sharing your experience with us. I am so happy to hear that David was able to get you into a room you prefered and that you liked the contractless check in option. I apologize for the hair you found in your tub. This is not the norm for this property - our team takes pride in providing a safe and clean environment for our guests. I am sorry that we fell short of that standard during your stay. We will consider your feedback for the need for hairnets on our team while cleaning.
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My family had two adjoining rooms while visiting the area for a hockey camp. The rooms were spacious and spotless, the hotel itself was very quiet (even with fellow hockey players!), plenty of towels in the bathroom. The complimentary breakfast wasn’t huge but there was a good variety of food and did the trick to start the day. We unexpectedly had to bring our dog with us — very convenient and large pet relief area. There were quite a few dogs there (and still was quiet!) which led to an overall friendly atmosphere. We didn’t use the pool or fitness center but both looked good. Would absolutely stay here again.
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Review collected in partnership with Hampton
Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Natalie Couture, General Manager at Hampton Inn Hadley-Amherst Area
Responded 24 Aug 2022
We are so happy to hear you had a great time with us during your stay! We pride ourselves on providing a quiet, friendly environment so our guests are able to relax and unwind after a busy day.
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I made my reservation several months in advance, for Thanksgiving night. It wasn't very busy when we arrived, the parking lot was less than half full. The check in process was easy and the front desk people were nice. Unfortunately, no luggage carts appeared to be available. The next morning when we were leaving we saw two in the foyer, so I assume another guest/guests were using them or keeping them in their rooms for the length of the time we checked in, went up to view the room and came back down to unload our stuff from the car. Maybe the hotel should have more than two (readily available) and in view. In room; We stayed in room 216, one of the whirlpool suites. The room appeared clean upon entering. There were plenty of towels, one shaped into a swan in front of the whirlpool, and a nice large vanity in the bathroom. Good plumbing and water pressure. For those who care, good quality toilet paper in the bathroom, none of this one ply, sandpaper stuff some hotels use. In the bathroom, there was a sign letting guests know there were toiletries available downstairs at the front desk, including toothbrushes, in case you forgot to pack one. The whirlpool fits two people comfortably, but the jets were not working very well (a few not working at all). So that should probably be looked at. The whirlpool smelled like it needed a good cleaning (after getting out and taking a closer look once drained, it looked like the jets had a little mildew that just needed to be cleaned out.)
We only stayed one night, during which we experienced a noticeable rumbling every few minutes and what sounded like someone pushing furniture across the floor in a nearby room. In all likeliness, it was actually some machinery or automated system made to run continuously. It didn't ruin our stay, but it was a little annoying. The pillows should probably be replaced or upgraded, they were a bit flat.
The good: Hot items available for "continental" breakfast (eggs, sausage, waffles and home fries) along with fruit, bagels, toast, muffins and hot oatmeal. They had vegan butter for my bagel, which I appreciated. Additionally, whereas some hotels claim to but don't actually have good (or any) wifi reception, the wifi here is actually good! Overall, the hotel and room were pretty clean and looked well maintained. The king sized bed was comfortable. Mini fridge and coffeemaker in room. Cable TV. Do not disturb sign available to put on the door and is easy to read/understand (which I personally appreciated). USB and plug outlets on either side of the bed. Good heating system that we were able to adjust to our liking easily. Plenty of parking. Guest laundry facilities down the hall. As with many chain hotels, check in time is very flexible (between 3 - 11:30 p.m.)
Oddly, there was no tip envelope in the room for housekeeping, so we just left it next to the TV, in plain view.
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Date of stay: November 2022
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Natalie Couture, General Manager at Hampton Inn Hadley-Amherst Area
Responded 11 Jan 2023
Thank you for going in depth about your stay with us. The details help us improve as well as help our future guests determine if they want to stay with us or not. I am glad that you had an overall good stay with us. I am sorry about the intermittent rumbling you experienced in your room and the difficulties with the tub jets. We did find some issues with the tub after your stay and have since decided to remove the whirlpool tub from 216. I hope this alleviates any concerns you may have had about coming back and staying in a whirlpool room. Thank you again for your feedback!
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We just needed a hotel for a quick overnight, but with not much to do in the area I was just excited to be out of the house for a night and able to sleep in a nice big hotel bed. After check in we laid down for a nap, which was impossible because you could hear every single step in the room above us as well as their conversation. It was LOUD and this family was a large part of our stay the entire time. I can’t remember another hotel where you could hear the rooms above or below you, but moving on. After dinner I was excited to take a long hot shower (even though the bathroom was dingy with tiles falling off the wall) which was impossible because as soon as I got in, the water started getting progressively colder until it was ice cold on the full hot setting. Sweet. My boyfriend waited a little bit just in case and was then treated to about 30 seconds of hot water for his shower. Again, one of the perks of being in a hotel is supposed to be not having to worry about running out of hot water in 2 minutes. There’s a ton of hotels in the area in the same price range. Do yourself a favor and spend a couple extra dollars.
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Date of stay: January 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Natalie Couture, General Manager at Hampton Inn Hadley-Amherst Area
Responded 20 Jan 2021
Thank you for taking the time to share your experience with us on TripAdvisor. As you can see from our other reviews, the experience you described is not the norm. At any time during your stay should you find anything about your experience to be less than exceptional, I encourage you to contact our front desk so that we can rectify the situation immediately. Making you happy makes us happy - and to hear you were unhappy is disappointing to say the least. Please reach out to me at Natalie.Couture@hilton.com with the dates of your stay and name on your reservation or confirmation number so that I am able to look into the issues you described with your room. Thank you again for bringing this to my attention. I hope you will give us another chance should your travels bring you back to Hadley.
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Spotlessly clean room and bathroom and a comfortable bed, in fact the best night's sleep in years! Corporate self serve style breakfast, three hot choices, different both mornings plus self cook waffles, cereals, Juices and baked goods. Nice grounds, village shops and cherry trees in blossom (May 8/9). The is a clean pool and fitness room for those that wish to partake. One thing impressed me, 30 minutes after I got to my room, the nice lady on the desk phoned to room to see if everything was okay. That was a nice touch.
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Date of stay: May 2022
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Room Tip:Â My room overlooking the front was very nice. The back would look over farmland.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Natalie Couture, General Manager at Hampton Inn Hadley-Amherst Area
Responded 13 May 2022
WOW! Thanks for the awesome review. I am so delighted to hear you had a great stay with us on property. May is such a beautiful time in the Pioneer Valley with all the trees in bloom. I hope we can welcome you back again soon!
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The 26th of December's breakfast was little egg pucks with a little cheese sprinkled between the pucks; they were terrible. The sausage on all but 1 day was terrible. The pillows had as much support as folded sheets; they were the worst pillows I have ever had at a hotel. The bed felt like I was sleeping on the box springs. I have stayed at this hotel for 10+ years; what did you do to my hotel?
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Review collected in partnership with Hampton
Date of stay: December 2019
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NatalieHamptonHadley, General Manager at Hampton Inn Hadley-Amherst Area
Responded 05 Jan 2020
Thank you for taking the time to share you experience with us on TripAdvisor. I am sorry to hear you did not enjoy our breakfast offerings - we follow the standards set forth by Hilton on what to serve. Our new breakfast offerings have been well received so far. I hope that you found one of our many other offerings acceptable. Should you ever have an issue with your room like you described, I encourage you to contact our front desk immediately. We want you to have an enjoyable stay and would have been more than happy to get you a different room or find another solution to the issues you described. Next time you return to Hadley, please contact me directly at 413-586-4851 so that I can personally ensure your room is to your satisfaction? Thank you.
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Expensive for bad breakfast all 3 days. Left and went to Dunkin out of desperation. broken elevator and no hot water for my family’s showers on our last night/morning. $1600 for 2 rooms for 3 nights is a rate I’m fine spending on the Cape or just outside of Boston. $329 for a Saturday night at a simple chain hotel is asking too much. I’ve stayed in much better holiday innns or Even other Hamptons/Hiltons for less and they have had better conditions.
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Review collected in partnership with Hampton
Date of stay: August 2021
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Natalie Couture, General Manager at Hampton Inn Hadley-Amherst Area
Responded 17 Aug 2021
Thank you for sharing your experience with us. I am sorry to hear you did not enjoy our breakfast offerings. We do try to rotate daily our three different hot items, along with rotating waffle flavors and oatmeal bar. Please let me know what we could have offered during breakfast that would have left you satisfied. This feedback helps us to be and do better! I apologize for the issue with the elevator. Unfortunately when that happens we have to wait for the elevator company to fix it - we are not allowed to make repairs. This is certainly not a typical occurance here on the property. Thank you again for your feedback. I hope you will consider staying with us again in the future.
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The first night we found that neither the sink drain or the toilet were working These were fixed on day 2 but we didn’t get housekeeping at all even though I was specifically asked if I wanted it (and said yes). I had to empty the trash and get fresh towels myself. The rooms were noisy and sounds from the room above and hallway were very loud. Overall a mediocre stay given the price.
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Review collected in partnership with Hampton
Date of stay: May 2022
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Natalie Couture, General Manager at Hampton Inn Hadley-Amherst Area
Responded 20 May 2022
Thank you for sharing your experience. I apologize for the shortcomings you experienced during your stay with us. This is not a typical occurrence here on property. I am sorry that we did not service your room - it sounds like human error that the request was not inputted into the system for daily service. Our team is working hard to learn the new operating procedures that have come into effect due to COVID. I hope we can welcome you back another time and show you what a great stay we can provide. Thanks again for your feedback.
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We have always been satisfied with Hampton Inns, and this was no exception -- clean, quiet and comfortable, with what are now the usual COVID protections. We especially appreciated the effort made with breakfast in the time of COVID. We received our coffee from the staff member at the front desk; choice included yoghourt and cereal, as well as hard boiled eggs, and there was a cooler with milk, juice, and bottled water. Also muffins, etc. Very possible to have a healthy breakfast to start the day.
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Date of stay: April 2021
Value
Service
Room Tip:Â try to stay away from the elevator, as there was a motor we could hear
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Natalie Couture, General Manager at Hampton Inn Hadley-Amherst Area
Responded 22 Apr 2021
Thank you for outlining our breakfast experience. We can't wait to return to our full hot buffet breakfast, but in the mean time it is good to know our guests enjoy the options we have laid out. I am happy to hear you enjoyed your stay with us. See you next time!
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Our hotel is not a pet friendly hotel. The only animals allowed in our hotel are service animals recognized by the ADA. A service animal means any animal that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Emotional support animals are not recognized by the ADA as a service animal and are not allowed.
Hackettstown, New Jersey17 contributions27 helpful votes
When we were there in December, there was no renovation going on. It did look like renovation had been done in some areas. My suggestion is that you call them directly and inquire as to whether or not renovation is taking place. Just to be sure. One never knows from day to day what is taking place anywhere.
We have all room types available for the entire date range you asked for. When you finalize your dates and the length of your stay please email or call the hotel and I or one of my staff with help you book your stay.
Thank you for your inquiry! If there is anything else I can help you with do not hesitate to contact me.
Have a great day.
Betsy Riley
General Manager
Hampton Inn Hadley/Amherst Area
24 Bay Road
Hadley, MA 01035
(413) 586-4851 phone
(413) 586-8619 fax
There are more places to choose from in the Hadley area.
PRICE RANGE
RÂ 2,789 - RÂ 3,379 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hampton inn hadley-amherst hotel hadley
LOCATION
United StatesMassachusettsHampshire CountyHadley
NUMBER OF ROOMS
72
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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