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Towneplace Stes Arund Marriott

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7021 Arundel Mills Cir, Hanover, MD 21076-1387
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (52)
Dining (13)
Room & Suite (9)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 20/06/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Towneplace Stes Arund Marriott
Updated 20/06/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 18 hotels in Hanover
Location
Cleanliness
Service
Value

Looking for a place to stay in Hanover? Then look no further than TownePlace Suites Arundel Mills BWI Airport, a family-friendly hotel that brings the best of Hanover to your doorstep.

You’ll enjoy relaxing rooms that offer a flat screen TV and a kitchenette, and you can stay connected during your stay as TownePlace Suites Arundel Mills BWI Airport offers guests free wifi.

Plus, TownePlace Suites Arundel Mills BWI Airport offers a pool and free breakfast, providing a pleasant respite from your busy day. For guests with a vehicle, free parking is available.

When you’re feeling hungry, be sure to check out Timbuktu Restaurant, Red Lobster, and Phillips Seafood, which are some seafood restaurants that are popular with locals and out-of-towners alike.

If you’re looking for things to do, you can check out Jessup Dorsey Park (1.2 mi), which is a popular attraction amongst tourists, and it is within walking distance.

We’re sure you’ll enjoy your stay at TownePlace Suites Arundel Mills BWI Airport as you experience everything Hanover has to offer.

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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Wifi
Hot bath
Outdoor pool
Breakfast buffet
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Meeting rooms
Baggage storage
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English
Hotel links
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201Reviews5Q+A49Room tips
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Popular mentions
Michelle H wrote a review Feb 2021
Columbia, Maryland68 contributions55 helpful votes
Let me start by saying the staff was very friendly! The hotel is nice it’s self was enough. We stayed in a 2 bedroom suite. The room itself was on the small side but it was just 3 of us. Might be to small for a larger family. It had a small refrigerator so don’t buy a ton of groceries at once. Small stove and an oven as well. Each room had a TV with the regular channels but you could log into your own Netflix or HBO Go. The furniture is extremely outdated and very worn. I think it’s time for upgrades! Because of COVID we did not get daily house keeping but they were happy to bring anything we called and asked for. Finally you could hear traffic from the highway and surrounding area which was only mildly irritating because I’m a light sleeper. They have an outdoor pool which of course was closed because it’s January!
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Date of stay: January 2021Trip type: Travelled with family
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Celeste T wrote a review Jan 2021
Baltimore, Maryland56 contributions7 helpful votes
This hotel only got a 1 because zero was not available. I had to change rooms 3 times and even the 3rd time was bad. My third room, was an upgrade to a suite. Translation a larger crappier room! Oh, and did I mention I had to go to the lobby every time to get new keys. And that I had a full fridge that I had to pack and unpack for each move! I didn't find out until the next day that dishwasher didn't work, but I was not moving AGAIN!!! The door to the bathroom and bedroom had some purple looking gook smudges, the ottoman was filthy and and crusty. A pillow on the chair in the front sitting room looked like it had been outside it was dirty and stained. I got towels to put on furniture. Marriott I suggest you take a look at what your name is associated with! THIS PLACE IS A DUMP!!! Frayed, filthy furniture, appliances in disrepair and the cleanliness was also subpar. I was given 1/2 off the first night and charged more than what I actually was charged online when I booked. Will attempt to see it they will correct it. SO, much more to type, but I won't. At least the woman who kept trying to find me a room was kind and pleasant.
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Date of stay: January 2021
Value
Rooms
Service
Trip type: Travelled on business
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Response from Kate Lewis, General Manager at Towneplace Stes Arund Marriott
Responded 26 Jan 2021
Thank you for your honest feedback about your stay. I truly apologize for the negative experience you had at the hotel. Our goal is to provide a pleasant stay and I apologize we fell short during your stay. I have shared your comments with the housekeeping team to ensure improvements are made.
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Krystal S wrote a review Jan 2021
9 contributions
+1
Simply put...This hotel is disgusting. It should be a roadside motel rented out by the hour, not a Marriott of any level. We booked a 2 bedroom suite and are lifetime platinum members; this is the worst Marriott I’ve ever seen. The carpet, bedding, furniture, kitchen, bathroom, everything is nasty. There was dried THROW UP on the side of the bed in one of the bedrooms. I found a bottle of nail polish next to the TV. There was confetti on the ground and tape on the ceiling and wall, likely from a birthday party. The room was definitely not cleaned to the most basic of standards. Two of the 3 TVs didn’t work. Internet was spotty. There were hairs and dirt all in the bathroom. There was an obvious missing art frame in the living room. The furniture had water stains and tons of scratches/chips. The bathroom vent has mold in it. This place should be a complete tear down and rebuild. Obviously we left upon discovery of the throw up. In addition, the staff is rude. The desk clerk hung up on me twice when I called from my room. So I went down stairs for something that could have been resolved with just 30 seconds on the phone. She (Simmone) said she needed to finish her person call with Johnny Boy (very odd and rude to say the least). What if it was an emergency!! The only upside to this disastrous place is the cute towel animal and the fact they have games you can use like Guess Who (my son was excited). However I value my health and requested my advanced payment and stay be canceled. We left and stayed at an amazing waterfront property in Annapolis. Although smaller and very pricey, it was immaculately clean and smelled amazing. Location isn’t always everything and the pictures on the website aren’t always recent; lesson learned. Stay away if you value your health. Even during a world pandemic, the commitment of providing a clean environment for hotel guests is severely lacking at this location, contrary to the sign posted in the lobby.
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Date of stay: January 2021
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Response from Kate Lewis, General Manager at Towneplace Stes Arund Marriott
Responded 26 Jan 2021
Thank you for your feedback about your stay at the TownePlace Suites Arundel Mills. I would like to personally apologize for the issues you experienced during your stay. Cleanliness and customer service are very important when choosing a hotel, and I apologize we fell short in both areas. I apologize that we fell short of your, and our, expectations of a Marriott property. I appreciate your candid feedback so that we can address the areas of need immediately.
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Kimberly Cicero wrote a review Dec 2020
North Beach, Maryland1 contribution
This was probably the worst Marriott property I’ve ever stay in and I’m a business traveler who’s loyalty is with Marriott. The kitchen was dirty and the whole room smelled of bacon. It seemed like someone went in the room, made bacon and left 5 minutes before we checked in. The one bedroom carpet was wet, the other bedroom still had rose petals on the floor from someone else’s stay! Not enough towels, no bath mat, I could go on. The room itself was so poorly repaired with horrible dry wall patches and paint mismatches. Rotting wood in the bathroom. Just horrible.
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Date of stay: December 2020Trip type: Travelled as a couple
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Response from Kate Lewis, General Manager at Towneplace Stes Arund Marriott
Responded 26 Jan 2021
Thank you for your feedback about your stay at the TownePlace Suites Arundel Mills. Providing a pleasant experience is our top priority and I apologize we fell short during your stay. I have shared your feedback with the entire team to ensure we make immediate improvements.
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Mike E wrote a review Nov 2020
6 contributions1 helpful vote
This place is horrible. Our company moved us from the Townplace Suites in Linthicum Heights because of all the drug dealers in the hotel. I had roaches in my room and they don't give you your bonvoy points even after giving them my number several times. This place is really outdated and needs a complete overhaul.
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Date of stay: October 2020
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Response from Tevis Robinson, General Manager at Towneplace Stes Arund Marriott
Responded 23 Nov 2020
Good Day I totally understand how frustration that can be to experience what you experience in the room. I apologize for not meeting your expectations during your stay. I thank you for your feedback. We need the feedback to make us better. My team and I would look into this to make to better, have a great day.
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PRICE RANGE
US$111 - US$182 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
towneplace suites arundel mills bwi airport hotel hanover
LOCATION
United StatesMarylandHanover
NUMBER OF ROOMS
109
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Frequently Asked Questions about Towneplace Stes Arund Marriott
Which popular attractions are close to Towneplace Stes Arund Marriott?
Nearby attractions include Medieval Times Maryland Castle (0.7 km), Mission Escape Rooms (0.6 km), and Arundel Mills (0.4 km).
What are some of the property amenities at Towneplace Stes Arund Marriott?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Towneplace Stes Arund Marriott?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Towneplace Stes Arund Marriott?
Guests can enjoy free breakfast during their stay.
Is parking available at Towneplace Stes Arund Marriott?
Yes, parking is available to guests.
What are some restaurants close to Towneplace Stes Arund Marriott?
Conveniently located restaurants include Nando's Peri-Peri, Little Spice Incorporated, and Phubs Vietnamese Pho+Subs.
Are there opportunities to exercise at Towneplace Stes Arund Marriott?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Towneplace Stes Arund Marriott have an airport shuttle?
Yes, Towneplace Stes Arund Marriott offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Towneplace Stes Arund Marriott?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Towneplace Stes Arund Marriott?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Towneplace Stes Arund Marriott offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.