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Catalonia Playa Maroma

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Carretera Federal 307 Puerto Juarez Km. 360+250, Playa Maroma, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (12552)
360
Panoramas (5)
Pool & Beach (3204)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 21/05/27 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Catalonia Playa Maroma
Updated 21/05/27 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 8 hotels in Playa Maroma
Location
Cleanliness
Service
Value
GreenLeaders Platinum level
Catalonia Playa Maroma is situated in the Mayan Riviera, at only 35 kilometers south of Cancun and 20 kilometers north of Playa del Carmen. Regarding to the Travel Channel, Playa Maroma is one of the most beautiful beaches of the world. The typical Mexican decoration with its vibrant colors and palapa roofs surrounded by the native jungle make this resort the perfect place to spend a wonderful vacation. The Mayan World has to offer a lot to its visitors.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Private pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Poolside bar
Snorkelling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
Telephone
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Ocean View
Languages Spoken
English, Spanish
10765Reviews2044Q+A100Room tips
Traveller rating
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Popular mentions
n r New York wrote a review Yesterday
1 contribution
It was our first visit to the Catalonia. Isabel from front desk was very kind to us and very helpful during the whole stay in the resort. The room was good, but because of the damp, we asked for a change, it was done. Restaurants don't work all the time, you had to wait all the time, you couldn't reserve. The Japanese restaurant didn't work at all...The buffet was the only place we'd been going with kids, but the food was disgusting for the last two days. The kids club is not full, no fun at this club except for playing on sand...probably never come back there again.
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Date of stay: November 2021
Value
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Room Tip: make sure that there is no smell of dampness in the room and that the balcony has a roof.
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SARAH S wrote a review 24 Nov
Alexandria, Virginia9 contributions10 helpful votes
We had and unfortunate incident of something being stolen from our room. It wasn’t as much the violation of our privacy as much as the condescending and placating attitude of the guest services manager Asis. They don’t care about you and I wouldn’t stay here again
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Review collected in partnership with this hotel
Date of stay: November 2021
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1 Helpful vote
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Alex King wrote a review 24 Nov
1 contribution1 helpful vote
First of all we are ETC Gold Members of Catalonia Hotels, we’ve been in all Catalonia’s around Mexico and Dominican Republic, this is one of the best Catalonias, but yesterday when we were at the dinner, security stole $500+ cash from our ETC room safe! This is ridiculous! I am just shocked! Of course no one will get those money back to us, only excuses, I am just speechless! Never happened that in other Catalonia’s and different brand Resorts for years being traveling. Because of that I would not recommend this hotel, also due to this situation we are considering not to renew our membership with ETC anymore. So sad that they don’t take responsibility over that even tho there is so much evidence that security took those money, including pictures. 🤦🏻‍♂️
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Date of stay: November 2021Trip type: Travelled with family
1 Helpful vote
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Response from Social Media Catalonia Hotels and Resorts, Marketing at Catalonia Playa Maroma
Responded yesterday
Dear Alex, The time you have taken to share your experience is appreciated, we regret the incident you describe having experienced. Certainly, this situation is exceptional, and it is for this reason that we are as concerned as you are. At the conclusion of our investigation, there was no indication that anyone was responsible for such an occurrence. It's important to note that all rooms are provided with a free safe deposit box for proper use, and according to the hotel's policies, the establishment is not responsible for losses outside the safe if there are no signs indicating the loss. However, upholding our commitment to the satisfaction of our guests, we have been informed that our General Management has reached an agreement beneficial to you, which, according to the record, you have shown and been satisfied with. Dear Alex, we truly regret what happened and your understanding regarding this event is appreciated, on our part, this experience will be taken as a learning experience for us. Our Guest Service Team, all the staff and the Management remain at your disposal. Best regards,
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annarijckowa wrote a review 23 Nov
1 contribution
The stay at your hotel was pleasant. Many thanks for the clean rooms, for the abundance of fruits on the menu and delicious desserts, for the very friendly staff, for the always clean beach, for the well-groomed territory, for pleasant meetings with cute animals. Of course, there is something to strive for in terms of improving service, but in general, I really liked everything and would like to return. Thank you for a great stay!
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Review collected in partnership with this hotel
Date of stay: November 2021
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Chuck K wrote a review 21 Nov
Geneseo, New York1 contribution2 helpful votes
To start, we have stayed at the Catalonia Royal Tulum 11 times, and thought a change would be good. We decided to stick with the Catalonia brand and try this hotel. Big mistake! We booked the "Superior Privileged" class, and were in room 5121. ROOM - Our room was not good. The deadbolt lock was broken and did not work at all; the screen to the balcony was completely missing; we ran the air conditioner full time and the room was never cool; the furnishings are very dated; the king mattress was old and made you feel like you were rolling downhill to the edges. You're given shampoo and soap, no conditioner, no lotion, no Kleenex in the room. The mini-fridge was not re-stocked until day 9 of our 11 day stay. Housekeeping was fine, but overall this was a budget room, nothing "luxury". SERVICE- Service ranged from absolutely awful (buffet restaurant) to passable (themed restaurants) to good (BLoved restaurant). Drink service at the beach was terrible. We would order and she would not come back with our drinks; or would bring the wrong drinks altogether. By the third day we just walked to the beach bar, it was easier and faster. Nobody was ever rude, just slow or looked lost. With only half the restaurants open each night (and also the fact the buffet was so bad) the wait times at the themed restaurants was long if you didn't get there early (as in a few minutes after opening). FOOD- Really bad, everywhere except the BLoved restaurant. Dished looked / tasted like what you would get from the freezer case at Walmart. Under-cooked chicken, tough steak, dishes not hot, etc. The only exception was the girl making omelets at breakfast, she was fantastic. GROUNDS- This was the one positive of the trip. The beach is fantastic. They are out daily cleaning it and the result is beautiful. The hotel grounds were also beautiful and well maintained. OTHER- We registered on their online app for our required Covid test. We showed up for our 9:20 appointment at 9:15 and waited over an hour. Being a many-time Catalonia customer, I periodically get promotional emails from the company. One of those was a message regarding the on-premises, free testing to all guests (which I printed out and brought with me). Of course, we were charged for the test despite the printed message I had. Overall we were very disappointed with the experience. After being spoiled at the Catalonia Royal Tulum this was a distinct step down. Lesson learned.
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Date of stay: November 2021
Location
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2 Helpful votes
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Response from Social Media Catalonia Hotels and Resorts, Marketing at Catalonia Playa Maroma
Responded 6 days ago
Dear Chuck, Thank you for taking the time to share your detailed review. We regret reading that your recent Catalonia experience did not meet your needs and expectations, we can assure you that the missteps mentioned will be addressed internally to ensure that they are not repeated, please accept our sincere apologies. Your preference to our brand through all these years is truly appreciated. Our team at home will be working on their service and reinforcing quality standards, as we do not want to lose your trust completely. Despite the final result, we hope to have a future opportunity where we can amend your dissatisfaction and meet your expectations with the service you expect and certainly deserve. Sincerely,
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PRICE RANGE
US$144 - US$361 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
catalonia playa maroma hotel playa del carmen, catalonia playa maroma del carmen, playa maroma
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Maroma
NUMBER OF ROOMS
404
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Frequently Asked Questions about Catalonia Playa Maroma
Which popular attractions are close to Catalonia Playa Maroma?
Nearby attractions include Aqua Nick (7.4 km), Cirque du Soleil Joyà (3.5 km), and Jungala Aqua Experience (3.8 km).
What are some of the property amenities at Catalonia Playa Maroma?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Catalonia Playa Maroma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Catalonia Playa Maroma?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Catalonia Playa Maroma?
Yes, free parking is available to guests.
What are some restaurants close to Catalonia Playa Maroma?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and Il Olivo.
Are there opportunities to exercise at Catalonia Playa Maroma?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Catalonia Playa Maroma have airport transportation?
Yes, Catalonia Playa Maroma offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Catalonia Playa Maroma located near the city centre?
Yes, it is 0.1 km away from the centre of Playa Maroma.
Are any cleaning services offered at Catalonia Playa Maroma?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Catalonia Playa Maroma?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.