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Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710 Mexico
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (9181)
360
Panoramas (11)
Pool & Beach (2372)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 21/03/05 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from El Dorado Maroma
Updated 21/03/05 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 8 in Playa Maroma
Location
Cleanliness
Service
Value
GreenLeaders Gold level
The moment you arrive, you quickly realize this is no ordinary resort. Voted number 4 Best Resort in the World by Condé Nast Traveler Readers' Choice Awards, El Dorado Maroma is in a league of its own when it comes to adults-only getaways. Sitting in the heart of the sugary sands of one of the Top 10 Beaches in the World, El Dorado Maroma exudes romance and intimacy. And that's just one part of all the magic that awaits you. Indulge in adults only bliss with personal beach butlers, assorted culinary activities, and ultra-luxurious accommodations, including the exclusive Palafitos-Overwater Bungalows. Stay in the first and only overwater bungalows in Mexico, featuring glass-bottom floors, private infinity pools, indoor Relaxing hot tub, outdoor showers, and direct ladder access into the ocean.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Canoeing
Airport transportation
Parking
Wifi
Paid wifi
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Diving
Snorkelling
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Banquet room
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Bottled water
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Bath / shower
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Hidden Gem
Languages Spoken
English, Spanish
7498Reviews1028Q+A100Room tips
Traveller rating
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Popular mentions
Nannette H wrote a review Yesterday
Warner Robins, Georgia2 contributions
We just had a lot of fun at the foam party, good drinks , excellent food at Lima Limo. They have a lot of kind of menus that you pick by the all week. We did the tie die and that was awesome, special thanks to Isabel , Erik and Leirbag by the entertainment staff
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Date of stay: May 2022Trip type: Travelled
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Response from Karisma Hotels, Atención al huésped/Recepción at El Dorado Maroma
Responded yesterday
Dear dnholder1983, We deeply appreciate the time you invested to share your experience about your recent stay with us, I will be sure to thank all of those who provided such a great service. We´ll share your words with our magnificent staff, they will be so glad to hear about your recent experience. We will wait for the next opportunity to serve you. Sincerely General Manager
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Borgchris wrote a review 23 May
6 contributions
Palifitos experience Had a great wine lesson from William and then - over a great bottle of Mexican wine - we were serinaded by an amazing violinist. She was amazing and played our wedding song which brought both of us to tears. What a special talent in such a special place. Thanks so much.
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Date of stay: May 2022Trip type: Travelled
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Response from Karisma Hotels, Atención al huésped/Recepción at El Dorado Maroma
Responded yesterday
Dear Borgchris, I wanted to personally thank you for taking the time to write a review about your stay with us, we are very glad that your experience with us was such a great time. Be confident that our staff will be delighted that you have acknowledged they work hard for your satisfaction. We will wait for the next opportunity to serve you. Sincerely General Manager
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Agalia B wrote a review 23 May
Russellville, Arkansas8 contributions39 helpful votes
+1
We like El Dorado Maroma because we love the intimate, peaceful atmosphere. We enjoy being total slugs on vacation so we love the beach beds that are available. Everyone on the staff greets us and makes us feel at home. The food is excellent overall. I haven’t had anything that I didn’t like. There are a few different restaurants but our favorite is Lima Limon. This time we were well taken care of by Rafael Velasco, Vanessa, Arturo, Jesus, Alexis, and Juan. Our butlers, Victor and Marbel, attended to everything for us. Our beach butlers, Eli and Manuel are always great. This was our 5th time here and our 40th wedding anniversary which shows how much we enjoy this place.
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Date of stay: May 2022Trip type: Travelled
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Response from Karisma Hotels, Atención al huésped/Recepción at El Dorado Maroma
Responded yesterday
Dear AgaliaB, Firstly, on behalf of all staff, we would like to take this opportunity to thank you for choosing us to host your holidays with us. Thank you for reviewing your recent stay. It was terrific to read that you felt it we are an amazing property. We will wait for the next opportunity to serve you. Sincerely General Manager
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David T wrote a review 21 May
2 contributions
Amazing hotel and staff, really don’t want to leave this place Erik the golden boy has been amazing. We will definitely be coming back. Specia thanks as well too iSabel, Leirbag and Alex, we gonna miss you guys, can’t wait to book again
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Date of stay: May 2022Trip type: Travelled
Helpful
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Response from Karisma Hotels, Atención al huésped/Recepción at El Dorado Maroma
Responded yesterday
Dear David T, We deeply appreciate the time you invested to share your experience about your recent stay with us, I will be sure to thank all of those who provided such a great service. Our wonderful team will be glad to hear about your experience and, they will be very anxious to serve your very soon. Sincerely General Manager
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t0esinthesand wrote a review 20 May
Wisconsin23 contributions80 helpful votes
We have been to the El Dorado Maroma years ago and had a great time. We just went back and stayed May 3rd to the 11th, We knew the resort was nice and we would have a nice vacation. Our vacation was not nice......it was amazing! Our travel day was good which started our vacation off to a good start and then it just continued to be wonderful the whole trip. Eduardo and Enrique were our amazing butlers. They were always available, always smiling and always asking if we needed anything. They started as our butlers and ended as our friends. We look forward to seeing them on our next visit along with the rest of the staff. Thank you to Marsolaine who kept our room spotless! Pool and beach service was amazing. Thank you, Eli, Paulina and Bersabe who made sure our glasses were never empty and we had a place on the beach or at the pool! Thank you to Felipe the bartender who makes the best Carajillo ever! It was our after-dinner drink and we found Felipe every night to have one. Thank you to William the wine Sommelier whose wine tasting class was so good and informative and who helped us pick out a bottle of wine for our candlelight dinner. Thank you to Arturo and Jose who served our candlelight dinner and made us feel very special. Food and service at all the restaurants was so good. Thank you to Wilbert, Arturo, Jose, Jesus and Monika along with the other servers who i may have missed mentioning. The activities and classes were so much fun! We did water exercise class, wine and painting, ceramic mug paining, tie dye tee shirts, sushi class and had so much fun at each and met and shared laughs with many other guests. The sushi class offered the best sushi before you made your sushi which was fun and turned out good too. Thank you Isabelle and Erik! The musician / singer at the wine tasting was phenomenal!!!! The classes were only about 45 minutes long and were outside. I highly recommend them. They were well organized and broke up the day. We also took the camel tour. Lots of fun! Got to meet the camels and take great pictures with them. Everything was so nice. Beach, pools, rooms, grounds, service and food. Mexican Fiesta was the best one I have ever attended. I cannot think of anything to complain about of that could be improved except to stay longer on our next visit. Thank you to the El Dorado Maroma staff and management and all you do to make El Dorado Maroma such a special place for all!!!! Much appreciated!!!!!
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Date of stay: May 2022
Rooms
Location
Service
1 Helpful vote
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Response from Karisma Hotels, Atención al huésped/Recepción at El Dorado Maroma
Responded yesterday
Dear t0esinthesand, Thank you very much for your lovely review and for your nice remarks regarding our staff assistance, gastronomic offer and overall services. Our wonderful team will be so glad to hear about your comments. We are very glad that your experience with us was such a great time. We will wait for the next opportunity to serve you. Sincerely General Manager
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PRICE RANGE
US$438 - US$627 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el dorado maroma, a beachfront resort, by karisma hotel playa del carmen, el dorado maroma hotel, el dorado maroma resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Maroma
NUMBER OF ROOMS
99
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Frequently Asked Questions about El Dorado Maroma
Which popular attractions are close to El Dorado Maroma?
Nearby attractions include Cirque du Soleil Joyà (5.5 km), Jungala Aqua Experience (5.8 km), and Cenote "el Burrodromo" Mayakoba (6.5 km).
What are some of the property amenities at El Dorado Maroma?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at El Dorado Maroma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at El Dorado Maroma?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at El Dorado Maroma?
Yes, free parking is available to guests.
What are some restaurants close to El Dorado Maroma?
Conveniently located restaurants include Tramonto, Nektar at Vidanta Riviera Maya, and Il Olivo.
Are there opportunities to exercise at El Dorado Maroma?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does El Dorado Maroma have an airport shuttle?
Yes, El Dorado Maroma offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does El Dorado Maroma have airport transportation?
Yes, El Dorado Maroma offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at El Dorado Maroma?
Yes, dry cleaning and laundry service are offered to guests.
Does El Dorado Maroma offer any business services?
Yes, guests have access to a business centre and a banquet room during their stay.