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Secrets Maroma Beach Riviera Cancun

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Carretera Federal 307, Chetumal-Cancun Km. 306.5, Playa Maroma, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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US$446
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Free cancellation until 21/09/24
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US$445
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Free cancellation until 21/09/21
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US$446
US$301
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Hotels.comUS$446
Agoda.comUS$445
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (16726)
360
Panoramas (5)
Pool & Beach (4715)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 20/07/02 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20/07/02 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 7 hotels in Playa Maroma
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
GreenLeaders Silver level
Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Snorkelling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Housekeeping
Interconnected rooms available
Minibar
Refrigerator
Flatscreen TV
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Languages Spoken
Spanish
17 675Reviews2 322Q+A100Room tips
Traveller rating
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Popular mentions
SkipperChip wrote a review Today
Weaverville, North Carolina8 contributions26 helpful votes
Just returned from a week at this wonderful hotel. Fantastic service, entertainment, manicured grounds, and the best pool & beach ever. Having traveled internationally for years, I submit that the upper-end all-inclusive hotels along this Mexican Rivera coast represents the best vacation value in the world. One "suggestion for improvement" to the management: offer your guests an option to pay extra for drinks that are not watered down.
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Date of stay: April 2021
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Jacquie G wrote a review Today
Uniontown, Pennsylvania80 contributions35 helpful votes
We had the most amazing trip to secrets maroma. This was my third trip (first since covid) and by far this was the most amazing. The staff were all happy to help and always made you feel take care of. The food selection was great. We were preferred and really enjoyed the preferred breakfast at oceana. The drinks were all great. Trying a drink of the day is a must. The entertainment team all does an amazing job with a ton a great activities. Beautiful grounds and beach. The beach is combed every morning at sunrise. Highly recommend. Can’t wait to return later this year.
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Review collected in partnership with this hotel
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Jorge Monje, Director General at Secrets Maroma Beach Riviera Cancun
Responded today
Dear Jacquie G, Always a pleasure to welcome you home, really happy to read this last visit has been meaningful and special, we are all very much in need of great holidays and getaways after these past difficult months. On behalf of our whole team your family at Secrets Maroma, many, many thanks, we really value and appreciate your friendship and confidence on us, that you keep enjoying you visits and the company and service of our colleagues is a continuous motivation for us, to do more and better everyday, to make our best to make you all feel at home while at Secrets Maroma. Looking forward to welcome you back later on the year, please let me know if I can be of any assistance with your stay arrangements. Sending our love and gratitude, warmest regards, Jorge Monje - General Manager
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Angelica A wrote a review Yesterday
1 contribution
Amazing hotel and impecable services. We were celebrating my moms 86 bday and we were pampered by all the staff, but specially from Alberto (From Monterrey I. Entertainment) they made our stay an experience to remember. We are allready planning to come back as soon as possible. Location is a paradise, food delicious and a staff that does every thing to serve with excellence!
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Date of stay: April 2021Trip type: Travelled with family
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Response from Jorge Monje, Director General at Secrets Maroma Beach Riviera Cancun
Responded today
Dear Angelica A, A heartfelt happy birthday to your mom on behalf of our whole team, we have loved having you with us and we are all delighted to read it has been a very special celebration and trip for you, many, many thanks for choosing to share this very special celebration with us. We would love to welcome you back very soon, let me know if we can help with those plans, you've left plenty of friends behind and we would all be very happy to have you back with us and being of help and assistance. Sending our gratitude and wishing these beautiful memories, you have brought back home, last for a very long time. Happy weekend, Jorge Monje - General Manager
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Jeremy M wrote a review Yesterday
Hooper, Utah10 contributions4 helpful votes
Well unfortunately for us the Secrets Maroma was not the highlight of our 14 day marriage / honeymoon. We were treated amazing at the Dreams Natura, staff was so attentive and kind. We heard the management staff at the Maroma were rude and thus far they have earned the negative comments. It started off nice, and the GM Jorge Monje politely greeted us. Our travel agent contacted Jorge prior to our arrival to ask the resort specifically to treat us kindly, as her previous group of travelers had been treated badly and rudely by the staff. Jorge acknowledged the service issues stated and asked his Front Desk Manager- Marta Moreno to treat us better then the last persons and to allow us a Honeymoon upgrade. Marta replied to the travel agent stating that she will make the room “one they will love”, implying she would be taking care of the Honeymoon upgrades. Marta decided to give us the standard room, no upgrades, no welcome champagne like the Natura. We waited for our room for 1.5 hours, another request that was ignored by Marta for an expedited check-in which she agreed. Even with the emails showing the arrangements between Marta and Jorge, Marta still wanted to be confrontational and the worst part she stated that the previous arrangements in which she agreed to the upgrade was now “under new management”, and she can’t agree too it now. The email was from March 25th, 2021. So in the last 2 weeks she claims to be under new management and now she won’t do anything. Lesson learned - Dreams Natura is amazing. Marta Moreno should not be employed in any customer service industry. Secrets are supposed to be an upgrade, not a downgrade.
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Date of stay: April 2021Trip type: Travelled as a couple
3 Helpful votes
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Response from Jorge Monje, Director General at Secrets Maroma Beach Riviera Cancun
Responded today
Dear Jeremy M, Once again a warm welcome and please and most important accept our sincere apology, I'm really sorry your first impression at the hotel has not been what you were expecting, we were all really excited to welcome you home and expecting you. Really glad I had the opportunity to personally meet and greet you, we really meant well and wanted to make you fell welcome home. Really, really sorry, it breaks our heart to have upset you, specially when we were wanting to do just the opposite and make you feel really welcome and special. Thanks a lot for letting me know you would be doing this post so early upon arriving at the hotel, I was looking forward to the opportunity to apologize, also publicly, really, really sorry that in spite of you letting me know we were unable to provide the upgrade you were so strongly requesting. I would kindly ask you to check with your travel agent and clarify, I honestly believe there has been a big misunderstanding that may have caused this inconvenience and your frustration, again really sorry you have had to go through this when we were all looking forward to help you had a wonderful honeymoon. I would like to take the advantage of your comment to share with all our guests and agents about our very beautiful honeymoon and master suites, we have a limited number of them and they are usually booked on advance, I would strongly recommend that they are booked previously to our guests arrivals, again very sorry we couldn't provide a free upgrade on this occasion, we have made sure to assign a very beautiful room as per your reservation. With all kindness and due respect I would like to mention Marta and Alejandra, our two beautiful colleagues that have warmly welcomed you home, on their behalf also a sincere apology, really sorry they have not been able to communicate and explain the situation and the exchange of emails, you mentioned, properly, I can assure you that they are two of the nicest, sweetest and most hospitable person I know , really sorry neither them or me have managed to provide a warmer welcome and hospitality. We are all at your service and very happy to assist with anything you may need, please let us know how we can serve you and make your stay better, I'm sure you will enjoy the service and very caring and warm hospitality of our team, you have my phone as well please feel free to call me at all times. On behalf of our whole team and in a very personal and sincere way, please accept our apology. Wishing you a beautiful week ahead, Jorge Monje - General Manager
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ChadVZ2021 wrote a review Yesterday
1 contribution
Had a great trip here in April! They offered Covid testing in order to return to the US as well. Service was 10/10 and the food was great! There are activities you can participate in throughout the entire day and entertainment every night. Definitely would come back
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Review collected in partnership with this hotel
Date of stay: April 2021
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Response from Jorge Monje, Director General at Secrets Maroma Beach Riviera Cancun
Responded today
Dear ChadVZ2021, Looking forward to welcoming you back home soon, it has been a great pleasure to have you with us at Secrets Maroma during your honeymoon, thanks a lot for thinking of us for this very special occasion. On behalf of our whole team a big thank your for your visit and for your very kind review, it means a lot to us that you have had a great honeymoon and have brought back home this many beautiful memories. If we can be of any assistance, please let me know, sending our gratitude and tons of happiness. Have a very nice weekend ahead, Jorge Monje - General Manager
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PRICE RANGE
US$321 - US$743 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
secrets maroma beach riviera cancun hotel playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Maroma
NUMBER OF ROOMS
412
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Frequently Asked Questions about Secrets Maroma Beach Riviera Cancun
Which popular attractions are close to Secrets Maroma Beach Riviera Cancun?
Nearby attractions include Cirque du Soleil Joyà (3.7 km), Jungala Aqua Experience (4.0 km), and Pasion De Cacao (2.5 km).
What are some of the property amenities at Secrets Maroma Beach Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Secrets Maroma Beach Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Secrets Maroma Beach Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Secrets Maroma Beach Riviera Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Secrets Maroma Beach Riviera Cancun?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and Il Olivo.
Are there opportunities to exercise at Secrets Maroma Beach Riviera Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Secrets Maroma Beach Riviera Cancun have an airport shuttle?
Yes, Secrets Maroma Beach Riviera Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Secrets Maroma Beach Riviera Cancun located near the city centre?
Yes, it is 0.4 km away from the centre of Playa Maroma.
Are any cleaning services offered at Secrets Maroma Beach Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Secrets Maroma Beach Riviera Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.