Secrets Maroma Beach Riviera Cancun

Secrets Maroma Beach Riviera Cancun

Carretera Federal 307 Chetumal-Cancun Km. 306.5, Playa Maroma, Playa del Carmen 77710 Mexico
This is a Secrets Maroma "Ocean View Room" that you will pay extra for....I highly suggest against wasting the money; we couldn't even see the ocean and they wouldn't compensate/reimburse us for the difference.
Traveller (23596)
Panorama at the Secrets Maroma Beach Riviera Cancun
360
Panoramas (5)
View from my daily chair!
Pool & Beach (5836)
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About

5.0
#1 of 2 all-inclusives in Playa Maroma
4.8 of 5 bubbles
Location
4.9 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.5 of 5 bubbles
Value
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Snorkelling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Private balcony
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Romantic
Quiet
Languages Spoken
English, Spanish

Location

Carretera Federal 307 Chetumal-Cancun Km. 306.5, Playa Maroma, Playa del Carmen 77710 Mexico
Name/address in local language
22,204Reviews2,704Q+A100Room tips
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Detailed Reviews
Angie B wrote a review Mar 2020
Davenport, Iowa14 contributions26 helpful votes
5.0 of 5 bubbles
We just completed a wonderful 5-day stay at Secrets Maroma Beach. One aspect of our stay stood out above all others; the staff was amazing! First, our concierge Roberto Canul was great at handling every request during our stay from spa appointments to special dinner and breakfast arrangements! The staff at the restaurants (Antonio and Salome at the World Cafe, Hugo at Seaside Steakhouse, Luis at Oceana, Angel at El Patio, and especially Abel & Gabriel at Himitsu) we’re engaging and provided excellent recommendations at each restaurant. Also the entertainment staff (Asdrubal, Veronica, Ivan, Caesar, and Noemi) made each day entertaining with beach and pool activities.

We loved the facilities (room, pool, restaurants) and especially the spa.

We were impressed with the resort’s response to the COVID-19 concerns. We found hand sanitizer everywhere and cleaning crews constantly ensuring high traffic areas remained clean.

We avoided the time share sales pitch by firmly stating we were not interested after initial check-in.

One improvement suggestion would be the music selection by the pool. They played primarily older US top 40 and rock music. We would have preferred Mexican/Caribbean music to get more of a tropical feel.

Overall, we loved this resort and will definitely return for another vacation!
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from econcierges2018, Social Media at Secrets Maroma Beach Riviera Cancun
Responded 23 Mar 2020
Appreciable guest, Reading that your experience at Secrets Maroma Beach Riviera Cancún was wonderful and that you definitely will return is truly rewarding. For us, it is a pleasure to know that you had 5 spectacular days at this, your home away from home. Our staff definitely is our 5th diamond and we are pleased to know that we were able to exceed your expectations with our service, rest assured that we will share your comments with Roberto, Antonio, Salome, Hugo, Luis, Angel, Abel, Gabriel, the entertainment team and the rest of our staff. Also, thank you for your comment about the music, we truly appreciate your feedback since it makes us improve our services and rest assured that we have shared it internally. It was and always will be a pleasure to welcome you at Secrets Maroma Beach Riviera Cancun. Thank you for taking the time to share your opinion. We hope to see you again soon. Kind Regards, Daniela Hernández Social Media Coordinator Secrets Maroma Beach Riviera Cancún
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Jasmine Kottke wrote a review Feb 2020
9 contributions10 helpful votes
+1
5.0 of 5 bubbles
We stayed at Secrets for a week for a trip I won with my company. From the moment we arrived at the resort, we had nothing but amazing service. The rooms are beautiful and the concierge are very eager and happy to help you. We had a couples massage and I had a facial. Both were wonderful with very nice spa facilities. Most of our time was spent on the beach in the cabanas you can rent. The price is $70USD but they have coupons available so we only paid $50. The staff working the beach and cabanas were the best I've ever seen. Alberto, Daniel and Bramdon were excellent. They bring you pretty much whatever you want from drinks, lunch, towels, etc. They also clean your sunglasses and provide a cold wash cloth to cool you down. I can't say enough nice things about those 3 gentlemen. Seek them out if you visit, you will not be disappointed in the level of service they provide. The pool is also really nice with different activities throughout the day, if that's your thing. The food is good and there are a lot of great choices. If you eat by the pool, protect your food or the seagulls will enjoy it before you do. I don't have any real complaints about the resort. The power did go out but not for long at all because they worked really hard to get it back up and running. I would definitely recommend coming to Secrets.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from econcierges2018, Social Media at Secrets Maroma Beach Riviera Cancun
Responded 21 Feb 2020
Dear jjkottke, It is a pleasure to know that you were treated with incredible service since your arrival, it is important for us to exceed the expectations of our appreciable guests and we are proud to know that this time we were able to do it. We are pleased to know that you had an excellent experience in our beach cabanas and that you used your coupons. We will be sharing your pleasant words with our colleagues: Alberto, Daniel, Bramdon and all our staff. Let us congratulate you for winning this trip to Secrets Maroma Beach Riviera Cancun, for us it was a pleasure and we will always be glad to welcome you in this Paradise. We hope you return soon. Sincerely Daniela Hernández Social Media Coordinator Secrets Maroma Beach Riviera Cancún
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Tim_AZ342 wrote a review Nov 2021
Tucson, AZ, United States24 contributions54 helpful votes
5.0 of 5 bubbles
We had an outstanding five nights with no negatives to report. The resort’s location is more interesting than resorts in Cancun’s hotel zone, basically situated in a sprawling jungle preserve with architecture that is in harmony with its surroundings with generous use of beautiful wood. Pools were excellent, the lobby bar was a great hangout spot with live music, rooms were thoughtfully designed, and cranking down the thermostat to 67 actually gets you there. TV quality and WiFi speed are the best we have seen (>200 MBPS in the room and even 50 on the beach).

Food was excellent, with Himitsu being our favorite (edamame, rolls, ramen, miso salmon, and tuna were all great) and Bordeaux our second favorite. Breakfast buffet was an impressive spread, often with a violinist, and the lunch buffet was really nice, especially on the day they offered a Mexican buffet with lots of cooking stations, cochinita pibil, garlic fish, and several ceviches with fresh fried tortilla chips. The pizza stand was excellent. Wine bottle pricing was a bit insulting, with $5 grocery store swill like Woodbridge listed at $70, although house wines were OK. We had no food disappointments and in fact asked staff for recipe hints several times.

We booked a romance package in the presidential cabana for two days and it was a stellar experience with a bottle of Moët, shiatsu massages, food and drink service all day, and world class service from Eli, Saul, and Danny. Those guys are amazing. The beach was beautiful.

No problems checking in or out - just say upfront that you won’t attend a timeshare pitch. Our room was freshened once or twice a day, the mini fridge always had beer, soda, and water, and nightly turndown service was a welcome reminder of how travel used to be. Beds are super comfy.

My only suggestion would be to open the buffet for dinner so that a wider variety of food could be offered since we always enjoy the Indian and barbecue nights at other resorts and the ability to pop in for a quick snack or dessert when a full dinner in a restaurant wasn’t necessary or possible.

We’ve stayed at several of the highest rated resorts in Riviera Maya and this is likely to be our first choice next time. It is the perfect mix of setting, liveliness levels, great food, and marvelous employees.
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Date of stay: November 2021Trip type: Travelled as a couple
Room Tip: You can’t see the water from partial ocean view rooms. Cabana romance package is a great deal....
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jorge Monje, Director General at Secrets Maroma Beach Riviera Cancun
Responded 15 Nov 2021
Dear Tim D, Greetings from your home and all of us at Secrets Maroma, we are all happy and smiling with your very kind and detailed comments and feedback, really valued and appreciated to read we may have become a new favorite. Please do come back and let us know if we can be of any assistance. I believe you've perfectly describe many of the things that make Secrets Maroma special, from its privileged location, both accessibility and our beautiful beach and surroundings to the hotel lay out and most important our kind and welcoming colleagues, a wonderful mix and with, hopefully options, for every one, a great blend or romance, fun and the opportunity to socialize or enjoy quality, quiet time. On behalf of al our colleagues, from Eli, Saúl, Dany and the rest of us a big, big thank you for your visit and for taking the time to share with all of us, really appreciated. At all times we remain all at your service, we are all looking forward to welcoming you back home. Meanwhile receive our gratitude and friendship, warm regards, Jorge Monje - General Manager
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Wisteria W wrote a review Aug 2020
1 contribution6 helpful votes
5.0 of 5 bubbles
This resort was amazing! We went in August for our honeymoon and got the preferred ocean view suite. As far as COVID goes, we felt safer at this resort than even back home in Texas. They sanitized our bags upon arrival, everything in the room was bagged and sanitized (remote, robes, soaps, etc), all the staff wore masks, hand sanitizer everywhere, and the servers even gave you hand sanitizers when you ordered food/drinks.

The resort is only booking up to 30% capacity and while we were there, it was only at 23% (they have over 400 rooms). This was a once in a life time experience because we never had issues getting premium seating at the pool or beach. Typically during normal capacity, if you don't get there early in the A.M., you won't get chairs.

The staff were SO kind. I've never met people who work harder and are so sweet and go above and beyond. Alberto, Janet, Rodrigo, Antonio, Freddy, Rico, Heliodorio and Andrea are just some of the amazing staff that deserve a raise and made the experience so memorable!

If you can afford it, get the preferred suite. You get access to the premium alcohol this way. The Spa was also once in a life time experience, the hydrotherapy was SO great!

Definitely would recommend going and we plan to go back again!
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Review collected in partnership with this hotel
Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from E-Concierge Secrets Maroma, Otro at Secrets Maroma Beach Riviera Cancun
Responded 17 Aug 2020
Dear Wisteria W, It was so much a pleasure for us to be your hosts at Secrets Maroma Beach Riviera Cancún, we are so pleased to learn that you enjoyed your honeymoon celebration and that we could exceed your expectations regarding the service provided by our dedicated staff. We will be passing your candid words to Alberto, Janet, Rodrigo, Antonio, Freddy, Rico, Heliodorio and Andrea, who will be happy to hear that they made your recent experience so memorable. Also, thank you for sharing your insights regarding our new CleanCompleteVerification™ 360-Degree Safety & Hygiene Protocols, which takes into account every aspect of our resort operations. Health and safety have always been our top priorities and we are glad to know that you feel safe during your recent visit. We appreciate your recommendation and that you are thinking of visiting us again in the near future, it will be an honor to have you back. Regards from Maroma Beach, Daniela Hernández Social Media Coordinator Secrets Maroma Beach Riviera Cancún
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Zara M wrote a review Jan 2020
Sleaford, United Kingdom11 contributions18 helpful votes
+1
5.0 of 5 bubbles
We travelled to Secrets Maroma for our honeymoon in November, everything was absolutely perfect and really couldn't fault a thing.

We stayed in a honeymoon suite which was beach front with a balcony. The room itself was beautiful, modern and with everything you could possibly need. Housekeeping ensured there was not a spec of dust to be seen.

Nathy was the concierge for our building and she really did go above and beyond to help with anything we needed, and always there with a smile.

We stayed for 14 nights so managed to eat in every restaurant. The food was really exceptional in every restaurant, every meal was beautifully presented and always tasted fantastic.

We also had the honeymoon package which was just lovely and with so many different things! Romantic breakfast in the room, special turn down service where the room was beautifully decorated with rose petals and the bath run, an amazing dinner on the beach, couples massage and hydrotherapy, sparkling wine in the room. It really did make our trip extra special.

We didn't spend much time around the pool but there were always beds to be found, preferring to spend our days on the beach. The beach is just absolutely beautiful! There was very little seaweed, but even still the staff were working daily to clear the little that was there away. We never had any trouble finding a bed, and the beach concierge is on hand to help if needed and lay your towels down for you. Pedro our beach waiter was always on hand doing an amazing job!

The hotel and grounds are extremely well maintained, Christmas decorations were just lovely. Every single member of staff greets you with a smile. We enjoyed our evening drink in the preferred club lounge and the bartender was just lovely.

I think I could go on forever about how much we loved the place but hopefully my points are helpful to anyone thinking about staying here, I really couldn't recommend it enough!

Thank you so much to everyone who made our honeymoon so special.
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from econcierges2018, Social Media at Secrets Maroma Beach Riviera Cancun
Responded 13 Jan 2020
Dear 851zaram, First of all, thank you for choosing Secrets Maroma Beach Riviera Cancún as your honeymoon destination and for taking the time to share your kind comments. We are pleased to know you had a delightful stay with us, that we were able to fulfill all your expectations and that you would come back for so many times. We strive in having a great ambience to satisfy all the needs of our valued guests, so we are delighted to read you enjoyed your stay with us. We will love to welcome you again in the near future. Best regards, Daniela Hernández Social Media Coordinator Secrets Maroma Beach Riviera Cancún
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Gabby M wrote a review Dec 2020
5 contributions1 helpful vote
5.0 of 5 bubbles
We had a wonderful time at Maroma Secrets Resort. The rooms are elegant and very spacious. All of the toiletries were wrapped and the room was completely sanitized even the television remote. We stayed in an Oceanview Room and had a gorgeous view of the ocean and full property. Our room had a whirlpool tub and we enjoyed it very much!

I cannot say enough about the staff and service we received at this resort! Our concierge, Evonne, was extremely helpful and assisted us throughout our stay. Every day Julio, the resort beach concierge, set us up at the best location of the beach, he ensured we had towels, introduced us to our beach bartender and even helped my husband set up a surprise birthday party at the beach for me! Evonne ensured they included a little birthday cake and they made it all so special for us! We made many good friends here and can’t wait to return.

The food was delicious, there wasn’t anything I didn’t love...! The food at the Patio Mexican restaurant was amazing, best beans ever! Oceana and barefoot grill were also our other favorites...delicious!

Excellent service was provided by all employees at all times. Even at the pool we didn’t have to wait for drinks - Pedro, Alberto, Daniel, and Claudia ensured the drinks kept coming. I really just want to praise the staff here, we were treated like family and we had such a great time! They made my 50 year birthday very memorable, so much that we will be celebrating my husband’s 50th next year at the same resort!

Thank you Julio for the amazing service at the beach and pool area - you are the best!
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Date of stay: December 2020
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Richard H wrote a review Feb 2021
Lake Villa, Illinois25 contributions18 helpful votes
+1
5.0 of 5 bubbles
Secrets Maroma has become our favorite go to resort in Mexico, which is saying something. As members of the Unlimited Vacation Club (UVC) we’ve been to six of their all-inclusive for adults only resorts for an even dozen trips so far.

This was a ten day get away from the cold Covid-19 world of northern Illinois to the tropical Mexican Rivera Maya. We stayed in a ocean front junior swim out suit, building 17. It faces east so you’ll enjoy the wonderful ocean breeze and the calming sounds of the waves crashing the beach however the vegetation and beach cabanas block much of the ocean view. Since the pool faces east it is heated and warmed by the sun all day.

The room was very comfortable and nicely appointed with all the amenities you could want. The toiletries are high quality so unless you have very specific needs, you don’t need to bring much of that on your own.

We are beach people so we rented the same cabana every day in front of our building where the Cabana Concierge Saul, and Beach/Pool waiter Carlos took care of us like we were family. We’re not the fetch me/get me types but these two gracious young men spoiled us to no end. And speaking of spoiling, our Building Concierge Rodger, could not have been more helpful or thoughtful during our stay.

Highlights in the main pool area are the Barefoot Grill and the Stone Pizza Oven. There are plenty of activities around the pool area for those looking for that sort of thing. The Tempura Fish Tacos are to die for. As I said, Saul and Carlos kept in touch all day making sure our water stayed iced and our drinks never ran dry until we cried “No Mas”. LOL!

Under the current COVID-19 protocols, all the staff wear face masks and eye coverings.
Social distance is also followed by the staff. The rooms, facilities, restaurants, restrooms, grounds, etc couldn’t be cleaner or more well kept. The pool swim up bar is closed, but again, your favorite beverage/drink is available by waiter or a short trip to the Barracuda Bar. There are no pool floats available but a quick trip to Amazon will get you what you want.

The food at the restaurants is high quality if you enjoy Mexican, Asian, French, Italian up in the main building or seafood or steaks at The Oceana. We did quite a bit of room service (which is 24 hours) since we were a bit wiped out after a hard day of doing nothing. The buffet restaurant is outstanding as was our new best friend Carlos who waited on us each morning, calling us by name and making us feel at home.

This resort in particular offers the best service and genuine kindness/friendliness from its staff, top to bottom. I’m sure some of it is from training and management expectations but it’s impossible not to think it is genuine and comes from the heart.
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Date of stay: February 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jorge Monje, Director General at Secrets Maroma Beach Riviera Cancun
Responded 01 Mar 2021
Dear N9010WWrichardh I couldn't agree more with you and can assure your that our colleagues service and attitude it is indeed genuine and comes from the heart, I like to share with them that we are indeed a "Five hearts Hotel". We can't wait to have you back for a fifth visit, it is always such a pleasure and honor to welcome you back home, it really means a lot to us that we are your "favorite resort" here in Riviera Maya, your home away from home. It is really encouraging to read your detailed and kind review that help us sharing with all our guests/friends, the experience we love to offer and share with all you while visiting. We like to think of our guests as friends visiting and nothing more important to us that making each of you feel at home and to make sure you are able to bring back home beautiful memories of your holiday and visit. I will personally thank and hug Saul, Carlos, Roger and the rest of the team on your behalf, really proud and grateful to all of them. Stay well and please let us know if we can be of any assistance, really looking forward to welcoming you back very soon. Have a beautiful day, Jorge Monje - General Manager
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Leonid wrote a review Dec 2020
Jersey City, New Jersey12 contributions6 helpful votes
5.0 of 5 bubbles
The resort exceeded my expectations from check-in onwards. Safety and social distancing, all staff very respectful and accommodating, always looking to raise the bar and make the guest experience even better.

I particularly enjoyed the fact that this is a relatively compact resort - our building was one of the farthest from the beach, yet it was still less than a 5 minute walk and we had a beautiful ocean view from the 3rd floor room balcony.

The beach... what can I say. Maroma has the best beach in all of Riviera Maya. The sand is soft and doesn't get hot in direct sun. The water is crystal clear and the swimming depth is gradually increasing, accommodating for all types of swimmers.

The swimming pools were just perfect. The infinity pool slightly colder but very comfortable and with great view of the beach at the water surface level, allowing for some great photo opportunities.
Whatever process was used to clean the pools, the water never smelled of chemicals. It was a tough choice between the beach and the pool area. Ultimately we spent the mornings at the beach and the afternoons at the pool, taking advantage of both.

The food options exceeded my expectations. I have been to many 5-star resorts up and down Riviera Maya. Most other resorts have good selection, but the quality simply pales in comparison to Secrets Maroma beach. Coming from NYC area and being spoiled by top chefs and restaurants, I have not expected the A La Carte experience to be so good. The french kitchen at Bordeaux was my favorite, but even the simple food options at the Barefoot grill by the pool were first class.

This review would not be complete without mentioning the quality of WIFI internet service. The signal was reliable and strong throughout the resort, even on the beach, which was a blessing and a curse, since it made so difficult to forget about what's happening in the world outside the resort. Traveling during the Thanksgiving weekend, I was still able to take advantage of online deals while relaxing by the pool with a glass of refreshing beverage in hand.

Did my stay fell short of perfect? Yes, only because 5 days was not enough and we left too soon to enjoy this truly exceptional resort made even more special by the people working there.
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Review collected in partnership with this hotel
Date of stay: November 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from E-Concierge Secrets Maroma, Otro at Secrets Maroma Beach Riviera Cancun
Responded 04 Dec 2020
Dear Lgr, Thank you very much for sharing your most recent opinion of your visit to Secrets Maroma Beach Riviera Cancun! Trust us that the health and safety of our guests have always been our top priorities and we’re committed to redefining the travel journey of our valuable guests and it is rewarding to know that you have felt safe with our new CleanComplete Verification ™ protocols. We are glad to read that you enjoyed the layout of the hotel and were able to get to the beach easily. Regarding the beach, as you mention, it is considered one of the best beaches in Mexico, for its white sand and crystal clear water. We are pleased to know that you also enjoyed the pools, the food, and the culinary offerings offered by our professional chefs. We hope that we can be your hosts once again in this Mexican paradise and once again, thank you for sharing your review with our TripAdvisor community. Come back soon! Sincerely, Daniela Hernández Social Media Coordinator Secrets Maroma Beach Riviera Cancún
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Trentsmom07 wrote a review May 2021
Cripple Creek, Colorado31 contributions27 helpful votes
+1
5.0 of 5 bubbles
This was a last minute getaway so at time of booking preferred ocean view was sold out, so we stayed in regular ocean view building 14, 3rd floor. Very nice room and large jetted tub and walk in shower. Nice terrace with small piece of ocean visible.

Safety precautions in place and resort very clean. Temp checks at all sit down restaurant and masks for all guests required when walking to table and while at buffet, otherwise everything else was outdoors so masks could be left off. Staff masked at all times, not sure if this will change with newest CDC recs from yesterday 5/13/21.

Pool area nice, get there early to ‘save’ your chairs, most of choice locations were ‘saved’ by 8am. Swim up bar had excellent service. This is a straw free resort, bring your own straws if you will be enjoying frozen drinks!

Shows every night were okay, and nightlife continued until 1 am with music or DJ.

Unless preferred, only breakfast option was buffet. Usual choices, and food was good. On par with other 5 Diamond resorts we have stayed at. I do not like buffets, but the Mexican station here had amazing breakfast. Try the huarache, so good! Enjoyed the pizza station and the barefoot grill by the pool for lunch. Different choices everyday at the grill and pizza station was made to order and cooked in outdoor pizza oven. We tried the Japanese, Mexican and French restaurants, all very good, again on par with other 5 Diamond resorts we have stayed at.

Staff was extremely friendly and accommodating.

I’m not a beach person, walked along the beach once, there was a lot of seaweed, but it was early morning and they had a tractor out and workers appeared to be clearing it somewhat.

Overall great stay, if you really have to have a true ocean view I would book preferred, otherwise regular ocean view was fine, as we are only in our room briefly.

Room service was great, fairly prompt as far as room service goes, and we loved having the ‘secret box’ where we could order, put the tip in the box and then just fetch our order from the box rather than open the door and have someone in the room.
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Date of stay: May 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jorge Monje, Director General at Secrets Maroma Beach Riviera Cancun
Responded 15 May 2021
Dear Trentsmon07, Very happy to read that a last minute getaway has allowed you to bring back home these many beautiful memories, it has been a pleasure having you with us, on behalf of our whole team many thanks for your visit and for this very useful and valuable review. We would love to welcome you back home soon, at all times, could we be of any assistance, please let me know. Sending our warmest regards and best wishes. Jorge Monje - General Manager
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Wacky W wrote a review Jan 2020
Surrey, Canada16 contributions47 helpful votes
5.0 of 5 bubbles
This was our third visit to Secrets Maroma, and it is still our favourite resort. We were in bldg 26 preferred club on the 2nd floor, we still had a view and it is a very convenient location plus you get Roger as your concierge, he is very attentive. This resort is near perfect just the right size, great food, drinks, and service. The music is not too loud and the entertainment team works hard to keep guests involved if you choose. There are a lot of beautiful resorts but the reason we keep coming back here is because of the staff and management. The staff makes sure you are treated like family. The management makes sure their employees are happy and they strictly enforce the no smoking rule making this resort clean and a pleasure to visit. We like going preferred club as the extras are worth it to us. Bramdon, Edy and the other employees on the pool deck make sure no one is without a deck chair. Bernadina, Daniel, and the other servers on the pool deck practically run to make sure you have a drink. This resort is not far from the Cancun airport and when the weather is good it is one of the most beautiful beaches you will see. We will visit again.
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Date of stay: January 2020Trip type: Travelled as a couple
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Response from econcierges2018, Social Media at Secrets Maroma Beach Riviera Cancun
Responded 26 Jan 2020
Dear Wacky W, We love to read your wonderful review. Thank you for taking the time to share your experience and for choosing Secrets Maroma Beach Resort as your holiday accommodation for the 3rd time. We are moved by the knowledge that we have always exceeded your expectations, we hope you continue to giving us the opportunity to do so, which is why we are known for, we always strive to provide the best of the best to our most appreciated guests. We will be sharing your beautiful words with Roger, Bramdon, Edy, Bernrdina and Daniel, it is wonderful to read that our team's members efforts were highlighted in your review and enhanced your stay. It will be a pleasure to welcome you again in the very near future Sincerely, Daniela Hernández Social Media Coordinator Secrets Maroma Beach Riviera Cancún
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
R 10,226 - R 15,792 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
secrets maroma beach riviera cancun hotel playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Maroma
NUMBER OF ROOMS
412
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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SECRETS MAROMA BEACH RIVIERA CANCUN - All-inclusive Resort Reviews & Price Comparison (Playa Maroma, Mexico)

Frequently Asked Questions about Secrets Maroma Beach Riviera Cancun
Which popular attractions are close to Secrets Maroma Beach Riviera Cancun?
Nearby attractions include Aqua Nick (7.5 km), Cirque du Soleil Joyà (3.7 km), and Jungala Aqua Experience (3.8 km).
What are some of the property amenities at Secrets Maroma Beach Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Secrets Maroma Beach Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Secrets Maroma Beach Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Secrets Maroma Beach Riviera Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Secrets Maroma Beach Riviera Cancun?
Conveniently located restaurants include Sotavento, Casa Amate, and Cocina Milagro Restaurant.
Are there opportunities to exercise at Secrets Maroma Beach Riviera Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Secrets Maroma Beach Riviera Cancun have airport transportation?
Yes, Secrets Maroma Beach Riviera Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Secrets Maroma Beach Riviera Cancun located near the city centre?
Yes, it is 0.4 km away from the centre of Playa Maroma.
Are any cleaning services offered at Secrets Maroma Beach Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Secrets Maroma Beach Riviera Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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