We recently drove to Houston & made a reservation at this hotel (never been there before). We were so pleased with our experience. It is soooo clean & our room was very nice. The check-in clerk (Whitney) was very friendly. Breakfast was delicious. We decided to book this hotel again for our trip home. We were pleased again.
Hotel was very clean and the staff were excellent. The only reason I gave it a 4 and not a 5 was due to the pool being closed during our stay. Check in was great, the place was well kept and clean, the room was clean, and housekeeping did an awesome job while we were there. The breakfast was the best I've had even after staying at some Hamptons and Marriotts. The location is good as well. You can walk to Chick-Fil-A, Mcdonalds, and a Baskin Robbins.
The room was clean with clean bed linen etc. and clean bathroom with towels with a bath. The bed was comfortable thus welcoming after a long journey for us. Tea making facility is also available. The reception area has Tea and coffee and mint toffees FOC. The Breakfast was good with variety- waffle making available
The stay was decent until the smoke alarm went off in our room for over 40 mins. We went to the front desk to inform them and ask someone to turn it off. We were told that the maintenance man had gone to Home Depot. We came back to the front desk two more times, as the sound was deafening. We finally sat in the lobby to get away from the noise. A maintenance man showed up, and we listened to a frustrated exchange between he and the front desk lady about a shortage of people, whose responsibility it was, etc. He begrudgingly came to the room and deactivated it. No compensation or even apology was offered at checkout.
A very good hotel. When you first walk in it just looks clean. The rooms were clean and spacious. AC works great. Beds comfy. The kids loved the pool. Breakfast was decent. Front desk lady nice and helpful. Will stay again.