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Sheraton Metairie - New Orleans Hotel

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4 Galleria Blvd, Metairie, LA 70001-2081
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (112)
Pool & Beach (5)
Room & Suite (4)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 20/06/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Metairie - New Orleans Hotel
Updated 20/06/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 25 hotels in Metairie
Location
Cleanliness
Service
Value
Sheraton Metairie New Orleans Hotel offers luxurious accommodations with friendly guest service in Metairie, Louisiana close to top New Orleans attractions like the Morial Convention Center and Mercedes-Benz Superdome. From an upscale design to a staff who is focused on you, our hotel has everything you desire.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Car park
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Vending machine
Conference facilities
Meeting rooms
Baggage storage
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shared lounge / TV area
Shops
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Room service
Safe
Coffee / tea maker
Flatscreen TV
Bath / shower
Complimentary toiletries
Telephone
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Languages Spoken
English, Spanish
Hotel links
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Location

Full view
48Car recommended
Grade: 48 out of 100
30Restaurantswithin 1 km
0Attractionswithin 1 km
408Reviews13Q+A66Room tips
Traveller rating
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Popular mentions
Jena B wrote a review 15 Jun
1 contribution
DO NOT STAY HERE! It is infested with MOLD! The carpet in the rooms are wet and there is mold along the wall and baseboards AND changing to another room would not help the situation. My friends rooms on our floor and 2 flights up had the same issues. The one positive thing is the staff. They were very nice and tried to help, unfortunately they had nothing to work with.
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Date of stay: June 2021
Service
Trip type: Travelled on business
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Paige Jackson wrote a review Aug 2020
Metairie, Louisiana6 contributions4 helpful votes
+1
Can I give 0 stars?!? The room did not meet my expectations for a Sheraton or any 4 star hotel. The furniture was in poor condition, there was something that appeared to be blood in 2 different rooms, and the air didn't work in either room. I did not stay & had to find other accommodations. I was given a second room, but when I went to report issues with that room the agent would not look at my pictures & answered a phone call while I was mid-sentence. She didn't acknowledge me anymore. To add insult to injury, the front desk manager called me a liar when the 3rd party company called about my refund the next business day.
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Date of stay: July 2020Trip type: Travelled solo
4 Helpful votes
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UOtterTravel wrote a review Apr 2020
Port Saint Lucie, Florida1285 contributions447 helpful votes
I grew up in Metairie and when we come for visits we stay in the area, but usually at one of the other Marriott properties, but rates were considerably higher at the properties due to Mardi Gras season. As a Titanium for Life Bonvoy member I expect more from Marriott properties. We arrived very late - around 1:30 am, or a little later - and it took forever to check in despite the fact that I had already done mobile check-in. The associate was waiting on another guest and I'm not sure what they needed, but it took a long time. It was as if she couldn't find my reservation once she waited on me. She did not code my keys for the club level, didn't ask what I would like for my arrival gift, and didn't tell me what time breakfast was served on the club level. Because we arrived so late we slept in the first morning, and when I went up to the club level, after getting keys properly coded, we had missed breakfast, but I was able to get a juice. The next morning we had brunch reservations and therefore didn't go for breakfast, and the last morning we had an early flight, so missed it again. Last year when we had breakfast it was mainly a continental breakfast, but there were breakfast potatoes, but no eggs! Another guest asked about eggs and was told if they wanted eggs, they could go to the restaurant! The strangest thing about the club lounge is that it is not in a room, but in the elevator lobby! The two times we've stayed here there has been only one, slow, operational elevator. I participated in the green initiative to get points for not having our room cleaned. We did need an extra towel, washcloth, and bath amenities, so before leaving in the morning I saw housekeepers in the hallway and asked for the items. They told me they had no towels, and I would have to ask later on. They were able to find some shampoo and shower gel after searching for them. The carpets in the hallway are dirty and stained. There was a filthy, and I mean filthy, air filter in the hallway one morning. The room was also in need of updating. The headboard is padded and in bad shape - possibly all scratched up from rings scraping on it. There was no TV remote in the room, so I called the front desk and asked for one. After 35 minutes I had to call back as we had not received one yet. Another 15 minutes went by before we finally received a remote. As luck would have it, it didn't work the next day, so had to ask for another replacement. My husband couldn't find his Bose earbuds when we returned to the room one afternoon. He was 99% sure he put them in the safe, but we took everything out multiple times, and also look in and under the bed, the bathroom (where they had been plugged in), and in the trash. I went to the front desk to ask if someone could check and see if anyone accessed our room while we were out. They let me know that someone would come up and run the program on the lock. A few minutes later a maintenance person and a manager were outside our door running the check and they left. I never heard back from either of them. I finally went to the front desk an hour or so later and was told the maintenance person had left for the day. The manager was at the desk so the associate asked her. She let me know that no one had entered the room. I really believe that someone should have gotten back to us to let us know! We finally did find the earbuds -- there are small magnets and those were actually strong enough to adhere to the top of the inside of the safe! There is a parking garage, and there is no fee for parking. You access the hotel on the second floor. We never had to use our key to access the hotel from the garage. One good thing is that a great restaurant (Chef Ron's Gumbo Stop) is within walking distance!
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Date of stay: February 2020
4 Helpful votes
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radarcessna wrote a review Mar 2020
Roswell, Georgia177 contributions89 helpful votes
+1
Stayed here for two nights. I am a Titanium Platinum Lifetime Elite and have stayed at quite a few of the Marriott/SPG properties in NOLA over the past 6 six. Stay away from this property. It is in need of a serious upgrade. Here are the problems I saw, some of which I told the frontdesk. (1) Elevator button on Club Floor to call the elevator is sticky and does not activate until after quite a few forceful tries. (2) Room 702, Two burn marks on carpet. These should be cut out and replaced. Headboards are disgusting. (3) Hallway on 7th floor has major stain in carpet that appears to be old and unattended to. (4) the parking garage, while free, is in need of cleaning. Too much trash all around. (5) Walls are thin... listened to room next-door argue with each other for over an hour. While I know we are entering a different world due to Covid-19, the problems with this property have nothing to do with this. Next time, I need to stay in Metairie, I will stay at the Marriott Courtyard next door, which I have stayed at in the past. It is a far better property.
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Date of stay: March 2020
Rooms
Cleanliness
Service
Room Tip: Do not let them put you in room 702, unless it has been upgraded
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2 Helpful votes
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Ben Mota wrote a review Mar 2020
Houston, Texas322 contributions79 helpful votes
+1
This hotel is not far from the French Quarter nor the airport. Very nice staff well maintained hotel. Rooms are cleaned and hotel staff was awesome. Hotel has a nice restaurant in the lobby with a huge food variety. It also has a decent size bar and a huge buffet breakfast. Hotel has a free shuttle service to airport, area restaurants and some stores. Always check with front desk.If you are bringing your own car, parking is free and is adjacent to the hotel. Uber ride to Cafe Du Monde is about $18-24 per way. Not bad considering in the French Quarter you have to pay for parking everywhere and is anywhere from $10-$24 for like 3 hours only. Without doubt I recommend this hotel.
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Date of stay: February 2020Trip type: Travelled with family
3 Helpful votes
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PRICE RANGE
US$96 - US$206 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton metairie new orleans hotel metairie, metairie sheraton
LOCATION
United StatesLouisianaMetairie
NUMBER OF ROOMS
181
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Frequently Asked Questions about Sheraton Metairie - New Orleans Hotel
Which popular attractions are close to Sheraton Metairie - New Orleans Hotel?
Nearby attractions include Lakeside Shopping Center (1.2 km), La Habana Hemingway Cigar Bar (1.2 km), and Jefferson Orleans North (1.0 km).
What are some of the property amenities at Sheraton Metairie - New Orleans Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sheraton Metairie - New Orleans Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Sheraton Metairie - New Orleans Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Metairie - New Orleans Hotel?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Sheraton Metairie - New Orleans Hotel?
Conveniently located restaurants include Chef Ron's Gumbo Stop, Acme Oyster House, and Mr. Ed's Oyster Bar, Metairie.
Are there opportunities to exercise at Sheraton Metairie - New Orleans Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Sheraton Metairie - New Orleans Hotel have an airport shuttle?
Yes, Sheraton Metairie - New Orleans Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Metairie - New Orleans Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Metairie - New Orleans Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Metairie - New Orleans Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.