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New Orleans Marriott Metairie at Lakeway

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3838 N Causeway Blvd, Metairie, LA 70002-8194
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (224)
Room & Suite (135)
Dining (18)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 20/06/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from New Orleans Marriott Metairie at Lakeway
Updated 20/06/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 25 hotels in Metairie
Location
Cleanliness
Service
Value
Discover an oasis of luxury along the scenic shores of Lake Pontchartrain, at the New Orleans Marriott Metairie at Lakeway. Winner of the AAA Four Diamond Award and 2012 TripAdvisor Award of Excellence, we set higher standards of service for New Orleans. As Metairie's first full-service Marriott Hotel, we merge the grandeur of the past with the technology and comfort of today.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Indoor pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Business Centre with Internet Access
Conference facilities
Wifi
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Air conditioning
Housekeeping
Room service
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Hotel links
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Location

Full view
37Car recommended
Grade: 37 out of 100
29Restaurantswithin 1 km
1Attractionwithin 1 km
610Reviews9Q+A100Room tips
Traveller rating
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Popular mentions
PamRoad wrote a review May 2021
Texas959 contributions352 helpful votes
I really enjoyed this property. It is located right on Lake Pontchartrain and has beautiful views of the water. It is about 15 minutes from the airport so it is a nice choice for an overnight before an early flight. The staff are very attentive and the facilities are in excellent shape. I would definitely stay here again.
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Date of stay: May 2021
Rooms
Cleanliness
Service
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Response from Chris Bonfanti, General Manager at New Orleans Marriott Metairie at Lakeway
Responded 3 weeks ago
Dear PamRoad, Thank you so much for your wonderful feedback and rating! We truly appreciate your comments in regards to our team members and facility. We appreciate you staying with us and we hope to welcome you back soon. All the best, Chris Bonfanti General Manager
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Michael M wrote a review May 2021
Greeley, Colorado662 contributions118 helpful votes
Any hotel in 2021 that believes 5MB internet is “ high speed” gets a fail. The lobby is well appointed and bright the rooms however are quite dated. The bathrooms are also very dated . Staff is friendly and helpful.
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Date of stay: May 2021Trip type: Travelled as a couple
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Response from Chris Bonfanti, General Manager at New Orleans Marriott Metairie at Lakeway
Responded 03 May 2021
Dear U7620IImichaelm, We apologize for any inconvenience you may have experienced during your recent stay. We appreciate your feedback and look to address your concerns soon. All the best, Chris Bonfanti General Manager
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Grandison G wrote a review Apr 2021
Donaldsonville, Louisiana12 contributions3 helpful votes
When I drove up, the valet guy lit up with excitement and stated he remembered me, that was impressive, I walked up to the desk, tired and sleepy and Melanie remembered me as well, I advised her I was a travel agent and I gave her my clia card, she did what she can with my rate, but I was pleased. The room was greatly cleaned, the bistro was very good as usual and I slept peacefully and quietly. Anything I ask its delivered
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Date of stay: April 2021
Location
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: Rooms with the view of the lake are the best
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Response from Chris Bonfanti, General Manager at New Orleans Marriott Metairie at Lakeway
Responded 12 Apr 2021
Dear gustainfavor, Thank you so much for your wonderful review! We truly appreciate you staying us and we hope to welcome you back soon. All the best, Chris Bonfanti General Manager
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michael s wrote a review Apr 2021
1 contribution
I am extremely disappointed at the staff at the hotel. I did not receive my bill when I left the hotel. They charged me incorrectly and I'm still waiting 10 plus days to have them call me back. I don't recommend this property to anyone.
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Date of stay: March 2021
Rooms
Location
Service
Trip type: Travelled on business
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Response from Chris Bonfanti, General Manager at New Orleans Marriott Metairie at Lakeway
Responded 10 Apr 2021
Dear Y822POmichaels, We apologize for any inconvenience you may have experienced during/after your recent stay. I believe our front office and accounting team has been working through this matter and they should have it over to you soon. We apologize for the delay and appreciate your feedback. All the best, Chris Bonfanti General Manager
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therealbmayer wrote a review Mar 2021
New York City, New York264 contributions62 helpful votes
+1
A funny thing happens when you exit the renovated lobby of the New Orleans Marriott Metairie. You are transported to a Marriott in 1992! The guest room floors are ancient. And dirty. There is rust in the bathroom and exposed sheetrock. It is clear there is not a culture of service, the staff is inattentive. In fairness, the air conditioning works really well. The front desk also got mobile check-in right. A sign behind the front desk says the property is managed by Paramount. With a hotel this old, the team needs to double down on service and cleanliness. Unfortunately, they do the opposite. Marriott, how do you build a brand based on consistency but allow this?
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Date of stay: March 2021Trip type: Travelled with family
2 Helpful votes
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Response from Chris Bonfanti, General Manager at New Orleans Marriott Metairie at Lakeway
Responded 15 Mar 2021
Dear therealbmayer, We apologize for any inconvenience you may have experienced during your recent stay. We are in the early stages of our guest room renovation, which was set back due to the pandemic, but within the next 18 months we hope to have a brand new product for our guests. We appreciate your feedback and hope you have a wonderful day. All the best, Chris Bonfanti General Manager
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PRICE RANGE
US$113 - US$238 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott new orleans metairie at lakeway hotel metairie, marriott metairie, metairie marriott
FORMERLY KNOWN AS
New Orleans Lakeside Hotel
LOCATION
United StatesLouisianaMetairie
NUMBER OF ROOMS
220
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Frequently Asked Questions about New Orleans Marriott Metairie at Lakeway
Which popular attractions are close to New Orleans Marriott Metairie at Lakeway?
Nearby attractions include Don Juan Cigar Company (0.8 km) and Miss Muffin (1.0 km).
What are some of the property amenities at New Orleans Marriott Metairie at Lakeway?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at New Orleans Marriott Metairie at Lakeway?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at New Orleans Marriott Metairie at Lakeway?
Yes, parking is available to guests.
What are some restaurants close to New Orleans Marriott Metairie at Lakeway?
Conveniently located restaurants include Drago's Seafood Restaurant, Manny Randazzo's King Cakes, and Peppermill Restaurant.
Are there opportunities to exercise at New Orleans Marriott Metairie at Lakeway?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does New Orleans Marriott Metairie at Lakeway offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to New Orleans Marriott Metairie at Lakeway?
Many travellers enjoy visiting Longue Vue House and Gardens (5.5 km), Pitot House (7.5 km), and Camp Parapet Monument (5.1 km).
Does New Orleans Marriott Metairie at Lakeway have any great views?
Yes, guests often enjoy the harbour view available here.
Is New Orleans Marriott Metairie at Lakeway accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.