Lobby, elevator, and room was completely nasty. The host was rude and never sent housekeeping. We left once returned to our hotel due to how nasty it was. The price you pay for this hotel is ridiculous due to the service and quality. I don’t care how convenient the location is I’ll never stay there again.
It was a very nice experience. The room was clean, the pillows were comfortable, The room was dark. I do wish the water pressure was a bit stronger. The staff was very professional and helpful and the shuttle to and form the airport was very convenient.
The views were nice and the room was clean upon arrival. However, we stayed there for 5 days and no one came to clean the room in the mornings like they did for other rooms. I requested them to come on day 3 in the morning because we had no towels and toilet paper, they said they were busy and low staffed but would get someone out to the room that day. We returned to the room and nothing was done. The next morning I went to ask for room service again. She said they could see I asked the day prior but have been busy. They sent someone out in the early evening when my kids were back from an almost full day of activities, but couldn’t clean because they were in there. This was on day 4 when they’re supposed to clean early like they did for other rooms that day. There is also a lack of communication here. Managers don’t keep the front desk employees in the loop, and they are clueless on things when event coordinators have made agreements with the hotel upper management team. I understand they might be short staffed but they shouldn’t allow so many guests that they can’t even handle. They should sell out after a certain amount of rooms are taken, even if they can occupy more.…
The staff was very helpful and personable and made the convention experience more wonderful. I appreciated the attentive service of those working valet and those cleaning the room. Enjoyed my stay! The Convention center was laid out well
A very good place to stay! I recommend it! Everything worked as it should and was serviceable. Getting around was easy and when help was needed, the customer service by the staff was outstanding! I would stay here again if given the opportunity!
The air conditioner did not work and The room was terribly hot. The fan blow but that was it. I requested the air conditioning be fixed and they wouldn’t. I was even more disappointed when they would not allow me to change rooms.
Enjoyed the room, very comfortable and I had a great rest. The valet team very hospitable. When I went to get car they ran out saying I could leave luggage with them. Everyone was very pleasant. Would recommend the hotel to others.
With the construction on site. And parking across the street. It isn't a 5 star luxury hotel. No in room microwave. Rooms weren't sound proof. There was a high school FFA convention while I was there.
As always enjoyed our stay at the Hyatt Regency Lexington Kentucky. Walking distance to great food, Central Bank Center and Rupp Arena. Quick drive to Red Mile, Kennland, Distillery District and other great sites.
I am at this hotel every June. We hadn't been since 2019 because of covid. We stayed three nights and our room was never cleaned. We requested towels and a freshen up. It was rejected and we were told we had to get our own towels. I feel this was a housekeeping issue. The check-in process for 7 rooms was VERY efficient. The room was very clean upon arrival as well.
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