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Virgin Hotels Chicago

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203 N Wabash Ave, Chicago, IL 60601-2424
COVID-19 update: See the added health and safety measures this property is taking.Read more
8 people are viewing this hotel
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (1362)
Room & Suite (387)
Dining (104)
What is Travellers’ Choice?
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 21/05/12 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Virgin Hotels Chicago
Updated 21/05/12 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 216 hotels in Chicago
Location
Cleanliness
Service
Value
GreenLeaders Gold level
Virgin Hotels Chicago, situated in the heart of downtown Chicago, has re-imagined the hotel experience for consumers, combining heartfelt service and exclusivity for all. The 250-room, 26-story hotel considers every desire and comfort for the modern traveler. The hotels two-chamber room concepts (yes, two!), is complete with an ergonomic bed for optimal lounging, reading and relaxing; dressing area and closet space separated by a set of sliding privacy doors. It's quite simple here: uninhibited high-speed WIFI, no hidden fees and street level pricing on minibar and videos on demand. No more 'nickel and diming'. Virgin Hotels Chicago has created 5 unique restaurant and lounge experiences, from Miss Ricky's, a reinvented American diner; Two Zero Three, our Euro-style coffee and wine bar to The Commons Club, a hybrid bar, lounge, restaurant and laid back study with a members only vibe where all are welcome and the cherry on top, Cerise Rooftop full of spectacular views and eclectic drinks.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Entertainment staff
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Car park
Wifi
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Snack bar
Special diet menus
Wine / champagne
Rooftop bar
Patio
Nightclub / DJ
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun terrace
ATM on site
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Bathrobes
Room service
Safe
Seating area
Telephone
VIP room facilities
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quirky Hotels
Trendy
Languages Spoken
English, Spanish
2491Reviews58Q+A100Room tips
Traveller rating
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Popular mentions
Brenna G wrote a review 01 Aug
Owosso, Michigan1 contribution
+1
I accidentally booked a grand chamber suite for a Friday, and not the Saturday that we arrived. A VERY expensive mistake. I was so upset with myself I was shaking and about to bust into tears. A man named ANDREW SAVED MY ENTIRE BIRTHDAY!!! If it were not for him saving the day NONE of our trip would have been possible! He was amazing and "thank you" could NEVER be enough for his OUTSTANDING customer service!!!! Above and beyond are not even legitimate words for what he did for us. He didn't charge the room for Friday (even though it was MY ERROR) then he gave us the same rate for Saturday and allowed us to stay even though it was MY mess up. I can not thank him enough!!! We drove 4 hours to stay at this amazing hotel. And Amazing isn't even in the dictionary for how iconic this place is. Beautiful, stellar, chic, bougie, boutique! This hotel is a show stopper. The interior design is a love child between the London underground and a New York fashion designer. The comfort and style are far beyond anything we've expirenced. Beautiful and smart furniture. Amazing technically. The amenities are ENDLESS. We signed up and booked through "In the know". Virgin Hotels own app. The bed was comfortable. The shower was big enough for a party. Between 4-5 there were unlimited, NO CAP, cocktails at Miss Ricky's. The service, once again, UNBELIEVABLE. Even know they though our drinks were free....they treated us like high paying socialights. We tipped big as a thank you. Also we had the fries with garlic aioli. OUT OF THIS WORLD AMAZING!! We then checked out the roof top bar. BAR NONE! to any night life expirence. Gorgeous and smart bean bag chairs on a roof top, with a low table and incredible view Again, IMPECCABLE SERVICE!!! We had an "it's my first day" waitress. She could walk circles around seasoned servers! We appreciated her so much (and I was too drunk to remember her name) it was July 31st....5pm. ) We spoke to the manager about her. This was our first time in Chicago. We have an unbelievable AMAZING TIME!! None of these expirences would of happened with out the kindness from Andrew! Thank you so much for saving my birthday!!!! We will absolutely be back. PS: dogs stay free and our dog LOVED IT here.
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Date of stay: August 2021Trip type: Travelled as a couple
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Whetta wrote a review Jul 2021
5 contributions
Absolutely loved this hotel. My husband and I have been travelling around the country for the last month. This was my favorite hotel to date. I recommend to download the app and be "in the know" All sorts of perks come along with it. Downside, I learned that they recently made a massive price hike to the cost of the valet services which sucks. After walking around downtown I noticed that their are a lot of self service parking garages which are cheaper, of course, than the Valet. So it is a matter of your priorities whether you want to pay the $68 for valet or not.
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Date of stay: July 2021
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Response from Andrew Carls, Guest Services / Front Office at Virgin Hotels Chicago
Responded 4 days ago
Whetta, Thank you so much for staying with us! We're delighted you enjoyed your stay. We did recently re-start valet parking service and still offer the discounted self-parking rates for two garages close by. Thank you for being a member of our In The Know program! We hope to have you back again soon. Best regards, Andrew C
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jennifersn0w wrote a review Jul 2021
Murfreesboro, Tennessee2 contributions
This hotel is beautiful, and the rooms are beautiful. But be forewarned that you must have reservations to visit the restaurants inside the hotel. You cannot visit the rooftop lounge and restaurant without a reservation. They do not give you the option to make a reservation when booking the room nor at checkin. And they don’t warn you either. Other restaurants in the city are very accommodating if you call for a reservation the day you arrive though. Very disappointed in Virgin dropping the ball in this area.
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Date of stay: July 2021Trip type: Travelled with family
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Response from Andrew Carls, Guest Services / Front Office at Virgin Hotels Chicago
Responded 5 days ago
jennifersn0w, Thank you for choosing to stay with us and thank you for sharing your feedback. I apologize you weren't able to enjoy Cerise during your time with us. We do always prioritize guests and I'm sorry we were not able to accommodate. We'd love the opportunity to discuss further and make sure you are satisfied with your stay. Please contact me at andrew.carls@virginhotels.com. I look forward to hearing from you. Best regards, Andrew C
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Jessica E wrote a review Jul 2021
1 contribution
Top notch service by the Virgin Hotels Chicago!! We set up a stay with 10 friends and we couldn’t of done it without Chad. From the time we booked fo the day we left everything was 1st class. I can’t tell you how fortunate we were to have the help and expertise of the hotel & concierge. I had an entire 3 day stay planned to perfection. The hotel was fabulous. The bar was exquisite. Leading a pack of 10 women is not an easy task but with the amenities of the hotel, the location which is beautifully centered within a radius of everywhere we needed to go & the help of extraordinary advisors… we couldn’t be more thankful to have been placed in the hands of the Virgin Hotel. Thank you for making not only our stay perfect but the future Brides weekend a trip to never forget!!
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Date of stay: July 2021Trip type: Travelled with friends
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Response from Andrew Carls, Guest Services / Front Office at Virgin Hotels Chicago
Responded 5 days ago
Jegraphics, Thank you so much for sharing your experience and for all the kind words about Chad, he's certainly a great asset for your team. We're delighted you enjoyed your stay and hope to have you back again soon. Best regards, Andrew C
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David L wrote a review Jul 2021
North Miami, United States6 contributions
We have stayed at the Virgin twice before (once for our daughter's wedding with the entire wedding party) and this time the experience was disappointing. We left our room at 11:00 a.m., put on the housekeeping sign and no one came to service our room. When we arrived back at 10:30 p.m. and told the front desk, we did not even receive an apology (they did give us towels). The overhead rain shower would not work unless you literally held it down with one hand. The place to hang the hand towel was across the room from the sink, which made no sense. The pillows feel like they had been slept on by 2,000 people. Finally, in this age of COVID, having community toiletries instead of individual sizes are unacceptable. We are not coming back.
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Date of stay: July 2021
Value
Cleanliness
Service
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Response from Andrew Carls, Guest Services / Front Office at Virgin Hotels Chicago
Responded 5 days ago
David L, Thank you for staying with us and your feedback regarding this stay. I apologize this trip left you disappointed. I would love the opportunity to discuss further and how we can ensure your satisfaction with this stay. Please feel free to contact me at andrew.carls@virginhotels.com. I look forward to hearing from you. Best regards, Andrew C
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PRICE RANGE
US$177 - US$410 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop / Theater District
NUMBER OF ROOMS
250
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Frequently Asked Questions about Virgin Hotels Chicago
Which popular attractions are close to Virgin Hotels Chicago?
Nearby attractions include Cloud Gate (0.4 km), Chicago River (0.5 km), and Drunk Shakespeare (0.06 km).
What are some of the property amenities at Virgin Hotels Chicago?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Virgin Hotels Chicago?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Virgin Hotels Chicago?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Virgin Hotels Chicago?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Virgin Hotels Chicago?
Conveniently located restaurants include Wildberry Pancakes and Cafe, Do-Rite Donuts & Chicken, and Shaw's Crab House.
Are there opportunities to exercise at Virgin Hotels Chicago?
Yes, guests have access to a fitness centre and locker rooms available in the fitness centre during their stay.
Is Virgin Hotels Chicago located near the city centre?
Yes, it is 0.8 km away from the centre of Chicago.
Are any cleaning services offered at Virgin Hotels Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Virgin Hotels Chicago?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Virgin Hotels Chicago offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.