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21c Museum Hotel Chicago - MGallery

55 E Ontario St, Chicago, IL 60611-2727
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (11)
Room & Suite (32)
Dining (1)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 21/02/10 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 21/02/10 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#149 of 219 hotels in Chicago
Expect the unexpected in the Windy City this winter. Located just steps from the famous Michigan Avenue Shopping district, Millennium Park, and renowned museums in downtown Chicago, contemporary art will surround and inspire you at 21c Museum Hotel Chicago. Discover a new kind of cultural and travel experience with this multi-venue museum, boutique hotel, and chef-driven restaurant.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
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Room features
Air conditioning
Wardrobe / wardrobe
Room types
Non-smoking rooms
Good to know
102Reviews3Q+A7Room tips
Traveller rating
  • 57
  • 23
  • 4
  • 6
  • 12
Time of year
Traveller type
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Popular mentions
David S wrote a review 13 Oct
1 contribution
This hotel charges premium prices but provides the service of a two star hotel. We were there for four nights and, upon arrival, were informed that the room would be cleaned only once during our stay because of COVID. Neither the safe in the room nor the refrigerator functioned, and the hallway on our floor was dirty; it obviously had not been vacuumed recently.
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Date of stay: October 2021
Sunshine88888 wrote a review 06 Oct
Sydney, Australia11 contributions30 helpful votes
Lovely idea, terribly run. I’ve stayed at the Louisville 21c which is a cool hotel with awesome staff. Chicago is a poor imitation and is run by staff who give the impression they care, but clearly couldn’t care less. My first room I had to move out of as the TV kept blinking on and off randomly. I was given a second room which had a broken shower which flooded the bathroom. After alerting the staff to the issue the following morning, I was assured it would be fixed, but returning to my room that night it wasn’t. Asked politely of reception staff once again and was assured it would be addressed, also asked for new towels and water in the room. Came home to find the shower was not fixed (a few turns of a screw would do fix it), towels literally tossed in the room and no water. Honestly would have better service at a 2 star hotel. Do not stay here, waste of money and the worst customer service, staff are very nice to your face but literally don’t care.
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Date of stay: October 2021Trip type: Travelled on business
2 Helpful votes
GlobalExec wrote a review 06 Oct
470 contributions114 helpful votes
Great location near Michigan Avenue! From the moment you enter the “museum” get get a feeling that this is “someplace different”, yet classy and contemporary. With incredible room decor and attentive service, this is worth a visit. My only issue is the lack of any shelf space in a ver, very tight standup shower. You have to carry your soap, shampoo, conditioner in with you and hold it, or drop it to the floor of the shower to function within the four tight walls. Perhaps a shower caddy would be a nice upgrade!
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Date of stay: October 2021
Trip type: Travelled on business
Traveler37817 wrote a review Sep 2021
2 contributions
Perfect location for exploring the city. The exemplary service of Tom the engineer is the reason for 5 stars. He came up immediately to check my TV which didn’t display, assessed the problem,and brought up a new TV which had arrived the day before. He was friendly, efficient, and professional—-outstanding service. My only criticism—-the dark, dreary hallways (at least on 11th floor).
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Review collected in partnership with Accorhotels.com
Date of stay: September 2021
Sleep Quality
Terrence L wrote a review Sep 2021
Murray, Kentucky104 contributions41 helpful votes
When we heard that 21c Museum Hotels were converting the old James we were excited. 21c has fantastic Museum Hotels and we love Chicago. Then covid hit and we had to wait longer than we anticipated but it was well worth the wait. Great rooms and location. Fantastic art and exhibition area. Best shower in the hotel business. Don't miss the chance to stay here. it will be a memorial experience
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Date of stay: September 2021
Room Tip: Book early and go for a high up room
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US$213 - US$432 (Based on Average Rates for a Standard Room)
The James Chicago-Magnificent Mile
United StatesIllinoisChicagoCentral / Near North Side
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Frequently Asked Questions about 21c Museum Hotel Chicago - MGallery
Which popular attractions are close to 21c Museum Hotel Chicago - MGallery?
Nearby attractions include The Magnificent Mile (0.2 km), The Escape Game Chicago (0.04 km), and EscapeHouse Chicago (0.04 km).
What are some of the property amenities at 21c Museum Hotel Chicago - MGallery?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at 21c Museum Hotel Chicago - MGallery?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at 21c Museum Hotel Chicago - MGallery?
Yes, parking is available to guests.
What are some restaurants close to 21c Museum Hotel Chicago - MGallery?
Conveniently located restaurants include Joe's Seafood, Prime Steak & Stone Crab, The Capital Grille, and Do-Rite Donuts & Chicken.
Are there opportunities to exercise at 21c Museum Hotel Chicago - MGallery?
Yes, guests have access to a fitness centre during their stay.
Are pets allowed at 21c Museum Hotel Chicago - MGallery?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to 21c Museum Hotel Chicago - MGallery?
Many travellers enjoy visiting Garfield Park Conservatory (7.6 km), The Rookery Building (1.6 km), and Macy's on State Street (1.0 km).
Is 21c Museum Hotel Chicago - MGallery accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.