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Fairmont Chicago Millennium Park

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Traveller (1376)
Room & Suite (733)
Videos (1)
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About

#88 of 207 hotels in Chicago
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Discover Chicago. Overlooking Grant and Millennium Parks, the Fairmont Chicago features 687 guest rooms including 65 suites. For our more discerning guests, reserve our exclusive lifestyle hotel experience, Fairmont Gold. Columbus Tap offers a quintessential Windy City tap house experience with fresh Midwest-focused menu. Enjoy a curated menu of crafted signature cocktails and word-class wines by the glass paired with contemporary small plates in THE BAR. mySpa is an 11,000 sq ft urban sanctuary featuring 8 treatment rooms and a fitness studio. Ideally located just steps from Navy Pier, the Magnificent Mile, the Theatre District and world renowned museums, the Fairmont Chicago, Millennium Park is perfect for business or pleasure.
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Property amenities
Paid private parking nearby
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Aerobics offsite
Archery offsite
Babysitting
Children's television networks
Wifi
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Bowling offsite
Squash offsite
Tennis court offsite
Children Activities (Kid / Family Friendly)
Kids club
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Massage chair
Neck massage
Pedicure
Waxing services
24-hour security
Baggage storage
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
ATM on site
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Air purifier
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
On-demand films
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Park View
Great View
Languages Spoken
English, French, Spanish, German and 1 more
4,153Reviews38Q+A100Room tips
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lovesvacation97 wrote a review Yesterday
Scottsdale93 contributions104 helpful votes
Booked through Amex platinum fine hotels 4/11-414. Upon checked in front desk person cold and lifeless- no greetings. I asked for upgrade availability and flat out said no without looking. Ok fine- then gave us an old room at 6th floor that has moldy toilet, shower tiles. No shower gel and tissues replaced for 3 days. Toilet paper was rough and cheap. Next day I addressed the toilet mold and front desk said I’ll take care of it and didn’t even look at the pictures I took. It seemed like he just wants to brush me off. Needless to say, it was not taken care of. We had breakfast at the hotel lobby and food was poor quality. Corned beef hash was horrible and server served the food with his thumb inside the plate next to the food! Thank goodness I had the $100 food credit otherwise this is not worth it! The night before check out, I went to front desk and informed them that I will be checking out at 3pm. He looked at my room and said, I can only stay till 1 pm without charge. I said to him that I have a guaranteed late checkout till 4pm through Amex fine hotel reservations and never had a problem. He said as a courtesy , I’ll do it. I’m appalled that he didn’t know the late check out guarantee. Upon checkout, front desk asked how was everything and I said not so good. He didn’t acknowledged nor asked why . Same person that checked me in. Still unfriendly. On my bill, they charged me $75 for 3 nights for urban experience. Through my Amex reservation it was written $60 for 3 nights due upon checkout. I’m just so tired that I didn’t even address it. I will never stay here again - unfriendly / unhappy staff, cleanliness was an issue and lackluster hotel .
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Date of stay: April 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tim Muhsen, Guest Services / Front Office at Fairmont Chicago Millennium Park
Responded yesterday
Dear lovesvacation97, Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Chicago. At Fairmont Chicago we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us, and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Fairmont Chicago in the near future. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly. Yours sincerely, Tim Muhsen Director of Guest Experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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boog33 wrote a review Dec 2023
Toronto, Canada208 contributions115 helpful votes
Hotel's Favourite
This was our first trip back to Chicago post COVID and what a fantastic stay. This is my favourite hotel in Chicago. Great location with walking distance to the river, fountain, art institute, parks and Michigan ave. The hotel was as beautiful and spotless as i remember it and the service was amazing, friendly and attentive. We had our breakfasts and 1 lunch in Columba’s tap and the service was wonderful. Shout out to Moe, Haili, and Marisa for great hospitality and starting our day off on a great note. The Columbus Tap pancakes are the best ever! ,
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Higher floors better view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tim Muhsen, Guest Services / Front Office at Fairmont Chicago Millennium Park
Responded 05 Dec 2023
Dear Boog33, We are very glad that we had the opportunity of hosting you during your visit to the Windy City. Our hotel aims to provide a truly unique experience, it is truly humbling to learn that you had a great stay with us and that our hotel facilities and services were up to your expectation. We feel proud and grateful for your compliments on the efforts and dedication demonstrated by our staff members and would like you to rest assured that we have passed on your comments, especially those team members by name. We hope to have the pleasure of welcoming you back in the near future. Kindest regards, Fairmont Chicago Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Megan Y wrote a review 14 Apr
1 contribution
Was at the hotel for a conference. Never stayed in a 4 star hotel before and will not go out of my way to stay at one again. This hotel is for rich people who don't mind getting nickled and dimed. No vending machines, microwave, or fridge forcing you use their overpriced resturaunt in the lobby or roomservice. I ended up eating out each meal and there are plenty of walkable options, but leftovers went bad. They left weird snacks in my hotel room and wanted 16 dollars for the gummy bears (and other snacks) in my room that I did not ask for so it really shouldn't have even been there. Bed was soft and comfortable. Hotel updated, but still had an old building feel. Mold in the soap holding area in the shower. I've been to much nicer and more comfortable cheaper hotels that even offer breakfast and free coffee. Here eggs are $20 and a large coffee is $6-7 which surpasses even starbucks specialty drinks.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tim Muhsen, Guest Services / Front Office at Fairmont Chicago Millennium Park
Responded yesterday
Dear megany992, Thank you for taking the time to tell us about your experience at the Fairmont Chicago - Millennium Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tim Muhsen Director of Guest Experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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iowastate89 wrote a review 12 Apr
Chapel Hill, North Carolina6 contributions6 helpful votes
I've stayed here for 20+ years, this last trip I experienced the tagged on $25 "urban experience fee" (or whatever it is called). Fairmont being sneaky about adding that on, and then the supposed "benefits" did not apply to my meals I ate there anyways. Just give me the up front bill and don't turn into the airlines please. Staff has always been good, if a little cool (that's fine, I'll take professional over anything else). The perfectly fine restaurant is being constructed, so only the lobby area serves as a restaurant. Yet they still billed me daily 25 extra bucks, maybe that was my "urban experience". C'mon Fairmont you are better than this
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tim Muhsen, Guest Services / Front Office at Fairmont Chicago Millennium Park
Responded 2 days ago
Dear iowastate89, Thank you for taking the time to tell us about your experience at the Fairmont Chicago - Millennium Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fairmont Chicago Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jaime V wrote a review 12 Apr
1 contribution
This hotel is very beautiful and clean, but they mixed up my room type. I had booked a room with a King size and I got a queen sized bed. My stay was otherwise pretty nice. There is no free breakfast though, so be warned that sites like Expedia can lie.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tim Muhsen, Guest Services / Front Office at Fairmont Chicago Millennium Park
Responded 2 days ago
Dear J4402QKjaimev, Thank you very much for your recent stay at Fairmont Chicago - Millennium Park, I also like to thank you for taking your time to share your Feedback with us. We truly appreciate your comments as we humbly believe that there will always remain some room for further refinement. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Muhsen Director of Guest Experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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cht788 wrote a review 11 Apr
2 contributions2 helpful votes
Very disappointed in my recent stay. Didn’t feel the this hotel lived under to normal Fairmont standards. The service in general was only “ok”. Was disgusted housekeeping left my used daily coffee mug on the end table, did not replace them or the coffee pods I used. If they can’t clean/change a coffee mug it makes me wonder what else they aren’t doing. Also the only hotel I’ve stayed at in a long time that doesn’t give you free bottled water in the room. Definitely not worth the price to stay at this Fairmont in my opinion.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tim Muhsen, Guest Services / Front Office at Fairmont Chicago Millennium Park
Responded 2 days ago
Dear cht788 Thank you for your valuable feedback following your recent stay at the Fairmont Chicago . Please allow us to express our most sincere apologies for the disappointing experience you had during your recent stay with us. Please be informed that we passed the information to our concerned team members about your experience to prevent such an inconvenience to happen again in the future. We hope these shortfalls will not tarnish your overall impression of the Fairmont Chicago and deter you from staying with us. It would be our privilege to welcome you back in the near future, thus providing us with another opportunity to redeem ourselves. Yours sincerely, The Fairmont Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Freedom741047 wrote a review 09 Apr
1 contribution
Our view was amazing! Steven upgraded us. Service was amazing and everything was walking distance! It was our first time going and we definitely want to go back! Hopefully we can see Steven again!! We heard good things about the summer time!
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tim Muhsen, Guest Services / Front Office at Fairmont Chicago Millennium Park
Responded 6 days ago
Dear Freedom741047, We are very glad that we had the opportunity of hosting you during your visit to the Windy City. Our hotel aims to provide a truly unique experience, it is truly humbling to learn that you had a great stay with us and that our hotel facilities and services were up to your expectation and would like you to rest assured that we have passed on your comments to Steven. We hope to have the pleasure of welcoming you back in the near future. Kindest regards, Fairmont Chicago Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shierlly L wrote a review 09 Apr
6 contributions
The room was fine with nice view, but the bed too soft. I am really dissappointed with the bad management and the staff attitude. This is most strange experience of stay at Fairmont: 1. Everytime I back to my room, the mugs gone On the 1st day I met one of cleaning service staff and ask about the mugs and she said it's mini bar in charge not cleaning service and she offered the muggs from the other room. The attitude of this lady is lack of hospitality, talking so casually and I see her sat inside room hotel while eating her food. Is it allowed? 2. When I need clarification about how much hotel credit that left? The reception seems so confused and keep answer with another confusement than I brought the restaurant manager to reception to talk together. Then the reception gave an answer that I trully don't understand is that correct? I have breakfast credit USD 31 per person & USD 100 hotel credir. Then on the 2nd day (only 1 time brakfast) she said I already use all my hotel credit, what a strange? Then she will solve & do it manually And on the 2nd day I asked again to make sure do I still have the breakfast credit? The she said no, because I check out on 30th March( last day). What ? So staying 3 night only 2 breakfast? Then she busy again with her screen then confirm yes I can still hv breakfast? Oh my God is this how 4-5 star hotel works? 3. On the last night of my stay I was so tired and plan to order room service for dinner. Then I stop at the restaurant to check if the room service menu has a better choice and I show my welcome drinks coupon, then she said I can have my drinks at my room as well since I will order room service. Then I called room service from my room to order my food & welcome drink. But the restaurant said I should have the drinks at the bar , can not send to the room. What another confusement!! 4. I call reception to complaint why the lady at the restaurant said that I can have my welcome drinks at room? The reception only listen and then said pass the phone to the Manager. After hold the phone quite long, finally someone answer my phone but introduce herself as a reception? Huh? Then I said this phone supposed pass to Manager. Then she talk casual and rude: I am one of it. Then after listening to me she said : mam could you take the coupon and we can read it together rudely. Do you think I can't read??I am so tired and upset, then she casually said sorry with no sincererity! Then after 15 minutes she called back, her name is Shonette who claim she is one of the Manager? I wonder as a Manager how come talk so rude and handle this matter like this? She said mugs is minibar department responsible! So? I should find the minibar manager to ask for the muggs? So strange, everyday they took the mugga out, how we gonna drink our coffee? With wine glass? I can not write all my conversation with ms. Shonette, I was so upset how come a 4-5 star treat their guest like this, even 3 star hotel do better. I am so frustated till I feel: Am i staying at somekind like a motel and treated like this? No hospitality zero sincerity. The worst experience ever! Don't stay here. Although upon check out they waived my 1 night stay, it won't change anything! A guess has been treated so bad, all night I can't sleep and rest well, I was so frustated! This is my first time in US and Chicago is the first city I landed. I got a very bad impression about US thanks to Fairmont Chicago. This us not how a hotel works! Stay other hotel! As a loyal All Accor member, I would like to warn All Accor please review this hotel if you don't want more and more member upset.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tim Muhsen, Guest Services / Front Office at Fairmont Chicago Millennium Park
Responded 6 days ago
Dear Shierlly L, Thank you for taking the time and trouble to share your experience, following your recent stay at Fairmont Chicago. At The Fairmont Chicago we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us, and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Fairmont Chicago in the near future. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly. Yours sincerely, Tim Muhsen Director of Guest Experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Karol-Kohari wrote a review 06 Apr
Sao Paulo, SP12 contributions2 helpful votes
It was a good stay. However they charged me for a no show even though I got there during my first night of stay. It is a good hotel, the staff is nice if you don’t need help. Manager was not nice at all when I called about the no show charge. Which nobody told me I had a time frame to check in before getting charge for that.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tim Muhsen, Guest Services / Front Office at Fairmont Chicago Millennium Park
Responded 1 week ago
Dear Karol-Kohari, Thank you for taking the time to tell us about your experience at the Fairmont Chicago - Millennium Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fairmont Chicago Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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buchananRC96 wrote a review 04 Apr
New Jersey3 contributions2 helpful votes
Top notch hotel with easy access to all of Chicago. Rooms are spacious and comfortable. Centrally located to allow easy access to museums, Millenium Park/Grant Park. Michigan Ave and shopping district is an easy walk as are the finest restaurants in Chicago. Staff was friendly and responsive.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tim Muhsen, Guest Services / Front Office at Fairmont Chicago Millennium Park
Responded 1 week ago
Dear buchananRC96, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fairmont Chicago Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
R 4,221 - R 7,402 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairmont chicago millennium park hotel chicago, fairmont hotel chicago, chicago fairmont
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop
NUMBER OF ROOMS
687
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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FAIRMONT CHICAGO MILLENNIUM PARK - Hotel Reviews & Price Comparison (IL) - Tripadvisor

Frequently Asked Questions about Fairmont Chicago Millennium Park
Which popular attractions are close to Fairmont Chicago Millennium Park?
Nearby attractions include Millennium Park (0.4 km), Cloud Gate (0.4 km), and Chicago Architecture Center (0.3 km).
What are some of the property amenities at Fairmont Chicago Millennium Park?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Fairmont Chicago Millennium Park?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Fairmont Chicago Millennium Park?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Fairmont Chicago Millennium Park?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Fairmont Chicago Millennium Park?
Conveniently located restaurants include Miss Ricky's, Wildberry Pancakes and Cafe, and Eggy's Diner Chicago.
Are there opportunities to exercise at Fairmont Chicago Millennium Park?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Is Fairmont Chicago Millennium Park located near the city centre?
Yes, it is 0.9 km away from the centre of Chicago.
Are any cleaning services offered at Fairmont Chicago Millennium Park?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Fairmont Chicago Millennium Park?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Fairmont Chicago Millennium Park offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.