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Palmer House A Hilton Hotel

9 541 reviews
#104 of 191 Hotels in Chicago
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Traveller (2585)
Room & Suite (987)
Dining (138)
Overview
  • Excellent41%
  • Very good33%
  • Average16%
  • Poor7%
  • Terrible3%
Travellers talk about
“executive level”(401 reviews)
“empire room”(147 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Offers from Palmer House A Hilton Hotel
Special Offer: Double Points, Every Stay
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Rooms
05 Mar06 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (9 541)Write a Review
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All reviewsexecutive levelempire roomlockwood restaurantbeautiful lobbybeautiful hotelart institutethe loopclassic hotelstreet levelmillennium parklobby bara hilton honors memberrooms are smallan older hotellarger roomdowntown chicagotwo double beds
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1 - 5 of 9 032 reviews
Reviewed 2 days ago via mobile

Beautiful hotel conveniently located downtown Chicago. Huge, high ceiling lobby, maintaining 1920s feel. Elegant and classic. Bar and seating areas on the lobby to enjoy the scene. Service seems much improved since my last stay. Rooms are old but consistent with the period. It's neat...More

Thank Lacheng
Response from Alhaji A, Guest Relations Manager at Palmer House A Hilton HotelResponded yesterday

Thank you for taking the time to review your stay at The Palmer House. Not only do we appreciate hearing from you, but we know that other users will truly find your comments helpful in making their decision to stay with us! It's a pleasure...More

Hotel's Favourite
Reviewed 18 December 2017

I just LOVE this property. This was my second trip to the Palmer House Hotel and I will be back again and again. THe hotel itself is just beautiful, and that first view of the fresco on the vaulted ceiling will always take my breath...More

Thank mma04c
Response from Ishawa S, Manager at Palmer House A Hilton HotelResponded 26 December 2017

We thank you for awarding us a PERFECT score on Trip Advisor. We are so happy that you enjoyed your experience and we cant wait to welcome you again in the near future. Thank you for sharing your experience.

Reviewed 2 days ago

Don't be fooled by the vast, gold and marble lobby this hotel offers, or even the name Hilton- the only good thing for this business is its location. The elevators, although each seperated for designated floors, were horrendously slow during our stay. Not to sound...More

Thank TMA1645
Response from Alhaji A, Guest Relations Manager at Palmer House A Hilton HotelResponded yesterday

Thank you for taking the time to review your stay at The Palmer House! We truly apologize that you did not receive the typical Palmer House experience during your visit. We specialize in outstanding customer service and we are saddened to hear that we missed...More

Reviewed 3 days ago

is why you would want to stay here." While sitting there, in one of the most stunning hotel lobbies in Chicago, you can almost see and hear the past revelers that have come and gone throughout the hotel's illustrious 143 year history. A lobby that...More

Thank Richard R
Response from Alhaji A, Guest Relations Manager at Palmer House A Hilton HotelResponded yesterday

Thank you for taking the time to leave us an additional review and it looks like you rated us higher in the area of Service. We are very grateful to have wonderful guests like yourself who allow us the opportunity to find out what we're...More

Reviewed 4 days ago via mobile

We stayed for one night on February 17th 2018. It was very nice, quiet and the staff was very helpful. We would love to stay again. The only issue we had was the cable in our room was out so we couldn’t watch TV while...More

Thank Michelle M
Response from Alhaji A, Guest Relations Manager at Palmer House A Hilton HotelResponded 3 days ago

Thank you for taking the time to review your stay at The Palmer House! We are pleased to hear that you enjoyed experiencing the atmosphere of our historic hotel. We specialize in outstanding customer service and our goal is an all-around positive guest experience. Your...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$122 - US$397 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Spa Hotel in Chicago
#32 Green Hotel in Chicago
#48 Family Hotel in Chicago
#63 Luxury Hotel in Chicago
#71 Romantic Hotel in Chicago
#75 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$122 - US$397 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Spa Hotel in Chicago
#32 Green Hotel in Chicago
#48 Family Hotel in Chicago
#63 Luxury Hotel in Chicago
#71 Romantic Hotel in Chicago
#75 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (2585)
Room & Suite (987)
Dining (138)
Pool & Beach (65)
Amenities (52)
Business Centre & Event Rooms (40)
Family and Play Areas (2)
Nearby
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a
good starting point to sample the city's energy and
flavor. This central business district boasts
Michelin-rated restaurants, upscale hotels, premier
shopping, and enough arresting architecture to keep
your camera busy for hours. You won’t find too many
photo galleries of downtown Chicago without a shot of
Millennium Park and Cloud Gate (“The Bean”), one of
...More
Questions & Answers
Ask a question
LMHW
30 January 2018|
AnswerShow all 7 answers
Response from JoBelleChicago |
We’re here now and the Executive Club is terrible. I’ve experienced many clubs and this is by far the worst. The ‘evening appetizers’ were not appetizers but some horrible Chinese food. I mean awful orange chicken, a stir... More
1
Vote
Robert C
2 January 2018|
AnswerShow all 6 answers
Response from Ishawa S | Property representative |
Hello Robert C , I must say that I'm truly puzzled by your question for two reasons. I cant speak to other Executive floors that you have experienced and our employees are very friendly and personable. Please ask for... More
0
Votes
Lisa H
26 December 2017|
AnswerShow all 12 answers
Response from mbm5389 | Reviewed this property |
You can use valet parking that I think you reserve thru the Palmer House. We used SpotHero App to find public parking. Turned out it was the same garage as the valet uses. (124 S Wabash Ave). It is exclusive for Palmer... More
1
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Room Tips
"Go for the Executive Room"
Read review
"If you can, stay on an executive floor"
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"Be a Hilton Honors member & use the app to select your room ahead of time."
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"Inside rooms are quiet with no street noise"
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