This was our first time staying at Lovina Inn coz we wanted to try some place other than our favourite hotel in Batam Centre. We had no expectation, knowing that this is a 3-star establishment. Arrived CNY eve and check-in was smooth. Room was simple and clean - looked like it had been recently renovated. First thing that went wrong was to find a pillar in the room (see photo). This was ok until my wife had her skirt snagged on a sharp corner of an aluminum strip separating the different coloured panels on this pillar. I checked and found all the aluminium strips has sharp corners each capable of not only snagging clothes but also cutting human skin. These were set at various levels so that legs, midriffs and faces of the unwary could be cut. I raised this complaint to reception, they sent a housekeeping staff to examine the hazard, and then....nothing, absolutely nothing, was done for the entire duration of our stay. Ironically, a similar pillar in the lobby had all the sharp edges on its aluminium strips filed smooth. The other hazard in the room was the shower head. The water pressure in the bathroom was pathetic from the sink tap - a mere trickle, with no hot water whatever. On the other hand the shower water pressure was a torrent and could get very hot. Sadly the shower screen covered only half the width of the opening so taking a shower meant that the rest of the bathroom was flooded. It didn't help either that the screen had a gap with the wall and the bathroom floor sloped away from the shower area. To minimise the flood one has to stand close to the shower while keeping the water flow moderate. Unfortunately, this results in the shower tap often being inadvertently pushed by one's body resulting in the ill-fitted shower head flying off the holder and crashing to the floor, sometimes hitting one's head first (ouch!!!) The hotel also promised complimentary toiletries (plural). All that was provided was a wall-mounted shower wash which (I assume) doubles as shampoo.The wall dispenser often got stuck when pressed and had to be pried out before it could be used again. Altogether, having a shower in this hotel is an adventure never to be forgotten. We had opted for the daily breakfast even though previous reviews had warned that the selection is limited and unchanging. The first morning was acceptable albeit with limited selection. We had not expected much from a 3-star hotel. When the hotel began to fill up over the holiday weekend we found on the second day that by the time we came down for breakfast, all we had left was coffee/tea with bread/toast & spreads.This was at 9am - breakfast is supposed to be from 6-10am. Raising a complaint to both serving or reception staff was met with resigned sighs. There was no top-up; the kitchen had not been sufficiently prepared for the influx of guests. Day 3 breakfast was a little better but then we came down at 8am. The final irritation was that we found out that this is one of the few hotels which forbids Grab pickups at the front. In fact, this is enforced so vigorously that we had to wait along the main road for our Grab pickup and walk down about 100m in the blazing sun so as to be out of sight of the hotel. Grab drop-offs is not an issue. We learned very quickly why this was so when we had to use the hotel's in-house taxi on checking out and pay a fare 4 times that of Grab. Surely,you might say, there must be some good things to say about Lovina Inn, Batam Centre. Well there are plus points. For one it is within walking distance to good eating places such as Meat House and Chemistree. But these are for another review. My impression of Lovina Inn is that, in spite of their stated goal to provide guests with a "comfortable stay" the bottom line has driven them to offer minimum service and amenities. During our stay, I got the feel that guests' comfort and safety come second (perhaps last) in cost-cutting measures. I had asked to speak to the manager - never happened. Lovina Inn is supposed to be a 3-star establishment. I would assess it as more akin to a budget hotel. You can conclude that I shall not be booking with them again.…
Though this hotel not very far from ferry terminal but the taxi from batam center international ferry terminal still cost you 60.000 idr for one taxi which is same fare to the city center or nagoya. The room do not have windows commonly for cheap hotel in batam. breakfast served is ftied noodle and slice bread.
Hotel staff are friendly. There are rooms with no window and some rooms with small window that cannot be opened. No vanity set. Shower with 2 in 1 soap dispenser. Daily water bottle not provided however there is a electric kettle. Room with one pillow each for twin bed and 2 pillows for double bed. Additional pillow request- 1st pillow free, additional pillow at 35.000 after. There is Ayam Penyet Ria at the hotel, reasonably priced. The aircon in our room is not strong. Internet wifi is very slow at 16kbps. Near to Batam Centre, 2-3 mins drive and about 15- 20 mins walk. Price is affordable. If you just want a place to sleep, it's sufficient.
came in early evening as a family with your children, two luggages and a stroller for overnight stay. no greeting, no door opening. after bringing all in through swing door with the assistance of my young kids. two men said hi whilst still sitting down only because i said hello. no need to offer of help with the luggage to the room. room was decent but no towels and no toiletries. early morning checked out was brief. had to ask “security” assistance for “taxi”. conclusion, a hotel not for tourists, not for family.
Hello, Im still an inhouse guest, my room is 119, please think twice to book this hotel, we have been expected a good hotel service, for a local guest, IDR 343K is quite expensive for a standard city hotel room. Many city hotels around this city offer a standard room only 120K-280K, We thought that if we didn’t get a good room, with this price we should get a good service from the hotel staffs, but we are really dissapointed at this moment. Staffs are rude and had no alternative to ease the guest. Bed cover is dirty, and no mineral water in the room, no kettle, no room amenities like toothbrush, toothpaste which are very standard for a hotel room to have.