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Hilton Orlando Buena Vista Palace Disney Springs Area

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1900 E. Buena Vista Drive, Orlando, FL 32830-8432
COVID-19 update: See the added health and safety measures this property is taking.Read more
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 21/01/05 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Orlando Buena Vista Palace Disney Springs Area
Updated 21/01/05 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#249 of 386 hotels in Orlando
Location
Cleanliness
Service
Value
Located within walking distance to Disney Springs with over 150 one-of-a-kind restaurants, boutiques and the best of Disney entertainment, the resort provides a contemporary oasis in a location second to none. Our lakefront hotel features stylish, modern guestrooms, two large pools with private cabanas, a Float Lagoon with beach entry that the entire family will love. Hilton Buena Vista Palace offers 5 dining options including a convenient grab-n-go market, poolside bar and grille with firepits, and hand-crafted cocktails and light bits in Sunnies lobby bar. As an Official Walt Disney World® hotel, our guests also enjoy shuttle transportation to all four Disney theme parks, and access to purchase Disney Theme Park tickets on-site or in advance online through our website. Resort guests also enjoy special Disney perks including Disney Extra Magic Hours benefit and Disney 60-day advance FastPass+ (NOTE: Extra Magic Hours and FastPass+ benefits are temporarily suspended). Your health and safety continue to be our top priority. Hilton has developed a global program introducing a new standard of hotel cleanliness and disinfection: Hilton CleanStay™ with Lysol protection. Hilton CleanStay builds upon Hilton’s already high standards of housekeeping and hygiene, where hospital-grade cleaning products and upgraded protocols are currently in use, to ensure our guests enjoy an even cleaner and safer stay from check-in to check-out.
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Full view
Property amenities
Paid private parking on-site
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Free shuttle or taxi services
Business Centre with Internet Access
Conference facilities
Parking
Paid wifi
Hot bath
Lazy river
Pool / beach towels
Outdoor pool
Shallow end in pool
Fence around pool
Coffee shop
Restaurant
Breakfast available
Kids' meals
Outdoor dining area
Snack bar
Shuttle bus service
Car hire
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Allergy-free room
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bath / shower
Private balcony
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Radio
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Lagoon View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
6786Reviews386Q+A100Room tips
Traveller rating
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Popular mentions
Britney H wrote a review Today
1 contribution
Arrived to the hotel later than expected due to flight delays. Called hotel twice to inform. Several unexplained pending transactions and poor communication with staff/managers when inquiring about the transactions. After speaking with a manager, upon waiting two hours and given the run around- she was still not of any help and unwilling to check into the transactions. Unless you are open to several unexplained pending charges, that you aren’t informed of upfront I would not recommend staying here.
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Date of stay: June 2021Trip type: Travelled as a couple
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Zee S wrote a review Feb 2021
Naples, Florida55 contributions38 helpful votes
Hotel's Favourite
Absolutely great service by the staff. Clean professional and you can order food from the bar and drinks. Take it up to the room and enjoy your down time. Room was extremely clean and the elevators were not overly cleaned to where you can’t stand being in it.
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Date of stay: January 2021
1 Helpful vote
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Response from James Grosso, General Manager at Hilton Orlando Buena Vista Palace Disney Springs Area
Responded 15 Feb 2021
Dear 115zees Thank you for the wonderful review! I am delighted that you enjoyed your experience, especially our food and beverage offerings; the warm, caring service provided by our team of hospitality professionals; and extremely clean accommodations. Our promise is to deliver the same level of reliable and friendly service you’d expect from Hilton, with the added confidence of Hilton CleanStay with Lysol, our industry-leading hygiene protocols created to keep you safe. I look forward to welcoming you again!
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HotelSnob wrote a review 19 Jun
New York City, New York29 contributions32 helpful votes
One of the dirtiest hotels I have stayed at in a long time. Unused bathroom toilet tissue roll had blood on it. Carpet had crusty stains. Hair on bathroom floor. Bathroom sink had this brown dirty residue on it. I was grossed out. Obviously the room hadn’t been cleaned (only bedsheets were changed) so we got a refund and checked into another hotel. I DO NOT recommend at all.
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Date of stay: June 2021Trip type: Travelled with family
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Response from James Grosso, General Manager at Hilton Orlando Buena Vista Palace Disney Springs Area
Responded yesterday
Thank you for your review. I deeply regret that we did not meet your expectations during your recent stay at our resort. We take all feedback very seriously, as it is only through the reviews of our customers that we are able to critique and further improve the overall operation of the resort. Your comments have been shared with our Housekeeping team so that we may better serve you in the future. We hope you will allow us the opportunity to provide you with the level of service for which we are known, should your travels bring you back to Orlando.
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Ryan K wrote a review 19 Jun
Vero Beach, Florida2 contributions2 helpful votes
Despite some of the more recent negative reviews, the Hilton Orlando Buena Vista Palace (BVP) is an enjoyable stay, especially for families traveling with children. Having stayed at a vast majority of the on-property Disney resorts, the Hilton BVP offers an experience on par with the Disney Moderate level resorts, and at a better price point. The BVP far exceeds the Disney Value level resorts in terms of amenities and service. Like any property, there are pros and cons. Pros - Location - The BVP is an official Disney Hotel and features a 10 minute walk from the resort to Disney Springs. The sidewalk is well lit and very safe. The proximity is a huge plus due to the vast number of dining and entertainment options Disney Springs offers. There is also daily transportation to the different Disney parks via shuttle; however, these are not continuously running throughout the day like they do at the on-property resorts. Location is a far underrated element when it comes to planning a Disney trip, and the BVP puts you very close to the magic — keep in mind that the Disney Value level resorts are often the furthest away on the Disney shuttle. Pros - Pool - The pool is one of the big draws to the BVP, featuring a large pool (don’t have any expectations that this is adult only), a splash area for small children, and a lazy river. There is also a multi-turf area with cornhole and classes/activities for children throughout the day. The pool also features Shades, a pool bar with good service, good drinks, and better than average food. As you might expect, the pool is always busy — especially during the hot afternoons, but never did I feel that it was overcrowded to the point I couldn’t enjoy myself. Pros - Service - I’ve stayed at the BVP several times, and I’ve always found the service to be excellent. From the front desk, the bar tenders, bell hops, managers, etc. I have nothing but positive things to say. Cons - Dated - One of the common themes you will see about BVP is the dated nature of the rooms. While the lobby, pool area, and restaurants are in excellent condition, the rooms themselves do have a tired look about them. It’s not glaring, but the bathrooms are small as is the sink area. This is nothing that detracts from the experience, but an update would certainly increase it. Given the nature of Disney, there is a high volume of small children, so the hallways are noisy and rooms can be loud as well (especially if you have a conjoining room with another family). Cons - Fees/Charges - I’ll preface this by saying, that when you stay at a vacation resort, you have to expect inflated prices on food and beverage. This is certainly the case here. The food at the BVP is tasty, but if you want to avoid some of the charges (which can snowball quickly), I suggest grabbing some snacks and drinks at one of the local grocery stores (located 5-10 minutes away). This especially holds true if you want to enjoy an adult beverage — alcohol can become an expensive commodity at Shades, so if you are looking to save some money — pack a cooler and use the fridge in the room. Overall - It kind of surprises me to see some of the negative feedback. My family enjoys the BVP, and it has always been reliable. I encourage everyone to READ the details before booking. This is a Hilton Resort, so there will be a resort fee (unless you book with Hilton points) and no free breakfast unless you are a Hilton Gold or Diamond member (this always seems to be a complaint I hear from folks checking in at the front desk). I get it, Disney trips are expensive and I love saving a buck. This is the sweet spot of the BVP — great location at a great price. I will state again that the BVP is on par with the majority of Disney Moderate resorts, and far exceeds the Value level (All Star & Pop Century). If you want a 5-Star experience, pony up for the Grand Floridian. During non-COVID precautions, the Disney characters come for a character breakfast at Letterpress, the on-site restaurant. While the Disney theming isn’t as over the top as it is at the Disney resorts, a family can enjoy a ton of the Disney “magic” at the BVP while avoiding a good chunk of the Disney costs.
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Date of stay: June 2021
Rooms
Location
Service
Room Tip: Pool view rooms are awesome — try to avoid conjoining rooms if possible.
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2 Helpful votes
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Response from James Grosso, General Manager at Hilton Orlando Buena Vista Palace Disney Springs Area
Responded yesterday
Thank you for taking the time to provide a review of your recent stay. We are very glad to hear your family has an enjoyable experience while staying at our resort, and we look forward to the opportunity of welcoming you again soon.
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Chadwick C wrote a review 18 Jun
1 contribution1 helpful vote
Talk about horrible service. We go to check in for our room and we are told that our room was canceled. We never received an email or confirmation number about the cancelation. After the fact the tried to get us a different room with a different view and it was going to cost us EXTRA! They went back to talk to manager which the manager didnt have the courage to come out of the office to speak to us. Very poorly ran operation. Will never come back here again and people will know what type of business you pull. Also by the way dont try to cancel our room and go around and say everything is booked just to come back and say we have rooms available. Seems to me like you guys are picking and choosing your guests. BAD BUSINESS!!!!
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Date of stay: June 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from James Grosso, General Manager at Hilton Orlando Buena Vista Palace Disney Springs Area
Responded yesterday
Thank you for taking the time to write a review regarding your visit with us. Please accept our sincere apology for not meeting your expectations, and for the inconveniences you faced during your stay. It is always our intention to provide each guest with first-class, quality service and accommodations and when we fail to achieve our goal it is important for us to know. Your satisfaction is very important to us and we appreciate your feedback. Your comments will help us to improve our guest experience . We do hope to have the opportunity to welcome you again.
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PRICE RANGE
US$162 - US$364 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
buena vista palace hotel and spa, buena vista palace orlando, lake buena vista palace, buena vista palace hotel & spa
LOCATION
United StatesFloridaCentral FloridaOrlandoLake Buena Vista
NUMBER OF ROOMS
1011
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Frequently Asked Questions about Hilton Orlando Buena Vista Palace Disney Springs Area
Which popular attractions are close to Hilton Orlando Buena Vista Palace Disney Springs Area?
Nearby attractions include Disney Springs (1.0 km), Luxury of Time by Diamonds International (1.1 km), and World of Disney (0.6 km).
What are some of the property amenities at Hilton Orlando Buena Vista Palace Disney Springs Area?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Orlando Buena Vista Palace Disney Springs Area?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Orlando Buena Vista Palace Disney Springs Area?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Orlando Buena Vista Palace Disney Springs Area?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Hilton Orlando Buena Vista Palace Disney Springs Area?
Conveniently located restaurants include Amorette's Patisserie, Blaze Pizza, and Chevys.
Are there opportunities to exercise at Hilton Orlando Buena Vista Palace Disney Springs Area?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Hilton Orlando Buena Vista Palace Disney Springs Area?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Orlando Buena Vista Palace Disney Springs Area offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Orlando Buena Vista Palace Disney Springs Area?
The staff speaks multiple languages, including English and Spanish.
Does Hilton Orlando Buena Vista Palace Disney Springs Area have any great views?
Yes, guests often enjoy the lake view available here.