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Holiday Inn Resort Orlando Suites - Waterpark, an IHG hotel

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14500 Continental Gateway, Orlando, FL 32821-5100
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
US$217
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Free cancellation until 22/02/17
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Traveller (1045)
360
Panoramas (93)
Room & Suite (424)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 21/08/23 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Resort Orlando Suites - Waterpark, an IHG hotel
Updated 21/08/23 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#256 of 390 hotels in Orlando
The Holiday Inn Resort Orlando Suites Waterpark is a Walt Disney World Good Neighbor Hotel and is the only all suite Holiday Inn Resort at the entrance to the Walt Disney World Resort. We are located in the heart of the Orlando tourism district on 24 acres just one mile from the Walt Disney World Resort which includes the Magic Kingdom, Epcot Center, Hollywood Studios, Animal Kingdom and Disney Springs. The resort is also near many of the other popular attractions including Universal Studios Florida, Islands of Adventure, Universal City Walk, SeaWorld Orlando, Aquatica Waterpark, Discovery Cove and the International Drive entertainment district. We are minutes from the Orange County Convention Center as well. Our family resort features 777 spacious 1, 2, and 3 bedroom family suites that include free wifi, microwaves, mini fridges, and HDTVs. At the Holiday Inn Resort Orlando Suites Waterpark, you will enjoy our many great amenities which include our Lagoon Pool and Waterpark, Bank Heist Laser Challenge, 9 hole mini golf course, Kids Splash Zone, 24 hour fitness center, outdoor basketball courts, kids playground, PowerPlay Arcade and other resort activities. The resort also offers great dining options including Lakeside Cafe Breakfast Buffet, Burger Theory, Hershey's Ice Cream Shop, Antonios Pizzeria, Essentials Market and the Lagoon Poolside Bar.
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Location

Full view
50Car recommended
Grade: 50 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
14500 Continental Gateway, Orlando, FL 32821-5100
Getting there
Orlando Intl Airport21 kmSee all flights
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1792Reviews524Q+A100Room tips
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Alex G wrote a review 18 Sep
1 contribution
I was expecting a better experience since this is not a cheap hotel, has extra fees for virtually everything, at the front desk they told us that a few amenities where closed, and they seems that they do not care much about it. I find the people that works at the front desk don't care about customer service, I have decided to come to this hotel and It was a mistake. Few items on the room did not work, like the main tv and safe and bathroom light, but the worst is safety issues because the the bunk bed for the kids was missing a the 2 screws to hold the ladder to the top bunk...so when my daughter tried to climb to the top she almost fell. Horrible experience.. no coffee maker ( not a big deal ) but there is no way to drink a coffee ( not even if you want to pay for it) before 7 am , unless you take your car and drive to the nearest coffee place.... They don't advertise that the actual best part of the waterpark ionly opens after 12 noon. Not everything was bad, because The beds were good so we slept well , the rooms is nice and we'll decorated, the air conditioning is very quiet ( great) room was clean. but... We came to an ok hotel with many issues for over $240 per night, so not so good , i do not see the value.. we originally reserved 1 night with possibility of extending stay ( we are going to be 5 days 4 nights in the area... But I rather pay more to stay in a better hotel, or even better I for fact Can stay in a way better hotel for half of What I ended paying here.. AND AT CHECK OUT THEY TOLD ME THAT I HAVE TO PAY FOR THE RESORT FEE AND PARKING AGAIN , EVEN WHEN I SHOW THEM THE CHARGE PENDING ON MY AMEX CARD ....NOW SHOWS NOT 1 BUT 2 CHARGES FOR RESORT FEE AND PARKING...... THEY DO NOT CARE AT ALL... I DO NOT RECOMMEND THIS HOTEL AT ALL.
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Date of stay: September 2021Trip type: Travelled with family
Room Tip: CALL BEFORE YOU GO AND ASK FOR ALL DETAILS TO AVOID SURPRISES
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Taynita B wrote a review 17 Sep
1 contribution
Leila was outstanding, she was kind and very customer service oriented, she made our stay so great, she even had a bday gift bag for my son the bday boy. We really enjoyed the water slides, pool side music and Sabrina at the bar , we will definitely be back early spring
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Date of stay: September 2021Trip type: Travelled with family
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Ryan P wrote a review Jul 2021
1 contribution1 helpful vote
The room’s AC was not working. The laundry facilities were out of order. Their customer service was horrible. The carpet felt like it had not been cleaned since they opened. Walking through the hallways, you can smell marijuana.
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Date of stay: July 2021Trip type: Travelled with family
1 Helpful vote
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Dave L wrote a review Jun 2021
1 contribution2 helpful votes
Still awaiting our refund from a canceled March 2020 trip. I've called no less than 10 times in the 16 months only to get the runaround and a promise that it will be refunded when the hotel opens. Assuming they are open now and still nothing. I don't plan to use IHG or Holiday Inn ever again.
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Date of stay: July 2020
2 Helpful votes
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Response from IHG Service, Other at Holiday Inn Resort Orlando Suites - Waterpark, an IHG hotel
Responded 29 Jun 2021
Hi davelT5306YK, Thank you for taking the time to post a review. I was very concerned to read your comments regarding your cancelled reservation. I understand your disappointment and I'm sorry. I will share your review with our team for improvements on our end. I sent you a private message to look into your concerns. I still hope you would give us another chance in the future so this time we can show you the joy of travel for all experience. Orlando A. Case Manager IHGService
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Kami wrote a review May 2021
Philadelphia, Pennsylvania1 contribution2 helpful votes
We did not stay here. They cancelled our fully paid for room without our knowledge . After several lies about reopening dates, I called several times and was told to not cancel, that they would be open by our date in August. My last call to inquire about their opening date, as our reservation date was approaching and the website was still showing that it was closed, I was told that they had cancelled our reservation back in July. That was news to me! We never received an email, no type of correspondence, nor was I told that in the calls I had made prior. WE NEVER RECEIVED A REFUND, it is now May 2021. We called our bank to dispute the charge, and unfortunately, we were told that we had to wait until the hotel’s refund policy was up...but because the hotel kept giving me the runaround, the date for our banks charge back policy, expired. I hope karma finds each and every one them, who had a hand in this.
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Date of stay: August 2020Trip type: Travelled with family
2 Helpful votes
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FORMERLY KNOWN AS
Nickelodeon Suites Resort
LOCATION
United StatesFloridaCentral FloridaOrlando
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Frequently Asked Questions about Holiday Inn Resort Orlando Suites - Waterpark, an IHG hotel
Which popular attractions are close to Holiday Inn Resort Orlando Suites - Waterpark, an IHG hotel?
Nearby attractions include IllumiNations: Reflections of Earth (1.0 km), Dip Travel (1.1 km), and Champions (0.4 km).
What are some of the property amenities at Holiday Inn Resort Orlando Suites - Waterpark, an IHG hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Holiday Inn Resort Orlando Suites - Waterpark, an IHG hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Holiday Inn Resort Orlando Suites - Waterpark, an IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Holiday Inn Resort Orlando Suites - Waterpark, an IHG hotel?
Yes, parking is available to guests.
What are some restaurants close to Holiday Inn Resort Orlando Suites - Waterpark, an IHG hotel?
Conveniently located restaurants include Mikado Japanese Steakhouse at Orlando World Center Marriott Resort, Latitude & Longitude, and Siro Urban Italian Kitchen.
Are there opportunities to exercise at Holiday Inn Resort Orlando Suites - Waterpark, an IHG hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Holiday Inn Resort Orlando Suites - Waterpark, an IHG hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Resort Orlando Suites - Waterpark, an IHG hotel?
The staff speaks multiple languages, including English and Spanish.
Does Holiday Inn Resort Orlando Suites - Waterpark, an IHG hotel have any great views?
Yes, guests often enjoy the lagoon view available here.
Is Holiday Inn Resort Orlando Suites - Waterpark, an IHG hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.