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Hotel Croydon

Traveller (701)
360
Panoramas (8)
Room & Suite (274)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
A fully-renovated boutique hotel located steps away from the ocean. The 7-story luxury Hotel Croydon dazzles with 104 guest rooms including a sprawling Penthouse with ocean views, meeting room and banquet space, a concept store, a gym, an outdoor pool, a spa, an on-site restaurant and bar, and a rooftop sundeck with 360-degree views of the ocean and Miami. As the Miami sun warms your skin, retreat to our relaxing pool or bask in the rays on our rooftop sundeck. With an on-site restaurant and bar, The Tavern, dining al fresco is sure to equal a fascinating night of people watching. All guests in the room must be 18 years or older unless a parent/legal guardian is staying in the same room. The credit card used for booking must be the same credit card presented for payment at check-in. Credit card holder and ID must also be present. Holiday special events require a non-refundable prepayment 30 days prior to arrival. A mandatory daily resort fee of $20 plus tax.
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Property amenities
Pool
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Airport transportation
Concierge
Heated pool
Laundry Service
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Shuttle Bus Service
Wheelchair Access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Boutique
Charming
HOTEL CLASS

Location

Full view
79Somewhat walkable
Grade: 79 out of 100
23Restaurantswithin 0,5 km
4Attractionswithin 0,5 km
2 366Reviews
968Photos
71Q+A
100Room tips
Traveller rating
  • 1 307
  • 703
  • 195
  • 76
  • 85
Time of year
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Popular mentions
Second time I stay at this hotel, and definetly coming back. The service it´s just perfect. Nice and clean rooms and all the staff is very kind. Food is delicious and the Manager Roberto Hermosilla is just the best.
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Response from silvanaSBG, Guest Relations Manager at Hotel Croydon
Responded yesterday
Thanks for your loyalty Kevin! It's wonderful to know you had another amazing experience with us, and that you enjoyed so much our product, services and the great customer service from our Team leaded by our GM Roberto. Simply awesome. Thanks for your feedback, and for making Hotel Croydon your spot when coming to Miami Beach. We look forward to your next visit! Silvana C Guest Relations Manager
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Nice quick vacation! The service was nice and the hotel was clean. The only issue I had was maintenance had to come to my room multiple times our first day. Which was pretty annoying since we had just flown for six hours and wanted to rest. They were fixing some type of air
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Response from silvanaSBG, Guest Relations Manager at Hotel Croydon
Responded yesterday
Thanks MayaMiami1 for taking the time to share this positive feedback. We apologize for the inconveniences you endured at the beginning of your stay, and if our Team didn't communicate well with you about this issue. It's wonderful to know that despite this, you were able to relax, unwind, and enjoy of a fun and great stay. We hope to be able to host you again in the future, where we'll make sure that every aspect of your stay is perfect. Kindest regards, Silvana C Guest Relations Manager
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This is a review that I feel obligated to make because it was a very surprising as well as disappointing experience. For the record, the product, meaning the building itself, it’s a great product but the customer service as well as the care from the employees to the guest is
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Response from silvanaSBG, Guest Relations Manager at Hotel Croydon
Responded yesterday
We appreciate your feedback, Jose. We're deeply disappointed you had such challenges during your time with us. Our staff takes a lot of pride in the one of a kind service we provide, and It's very disappointing to see your experience with us was not the standard we're accustomed to sharing and for that we truly apologize. We always strive to exceed all the needs of our guests, and It's unfortunate that we fell short in meeting your expectations. We thank you for your input, and we'll be sure to address your concerns internally moving forward to make the necessary improvements, as guest's satisfaction is and will always be our number one priority. We would love to have another opportunity to show you how much we genuinely care, Jose, but most importantly, to turn this experience around. Warmest regards, Silvana C Guest Relations Manager
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Had a 3 night get-away this week at Hotel Croydon booked through Travelocity. I called the hotel prior to booking after noticing the hotel website has a list of unauthorized travel booking companies. I learned Travelocity books through the approved Expedia website for this
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I visited Hotel Croydon in early January. The rooms were a nice size and the bed was comfortable. Unfortunately, the hotel was just not clean. One the first night, I had to ask the night attendant to clean my room. He came to my room and sweep the floors and did a little
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Response from silvanaSBG, Guest Relations Manager at Hotel Croydon
Responded 1 week ago
Dear Fay90s, We appreciate you taking the time to share your feedback. It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't satisfied with the quality of our accommodations. We hold ourselves to a much higher standard and this is not our norm. We want to let you know that we've addressed your concerns with the appropriate members of our Team to help us rectify these problems moving forward. Thanks for highlighting the comfort of our rooms. We do hope you give us another opportunity to share a more positive experience with you soon. Warmest regards, Silvana C Guest Relations Manager
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Professional photo exclusively commissioned by TripAdvisorHotel Croydon
The Double Room at the Hotel Croydon
My suite
Room 601
Room 601
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12345655
Hi, is this a party hotel or suitable for a family with a baby?
Both
0 votes
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Do you have a self serve laundry facility onsite?
99% sure they do not.
0 votes
Do you have a self serve laundry facility onsite?
No. There is a laundry service provided by hotel staff but no self service
0 votes
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Is the hotel pet friendly
I'm not for sure.
0 votes
Does Your Hotel Offer 2 Bedroom Suites?
We do not. We have rooms with one Q bed, one K bed and rooms with 2 Q beds only.
0 votes
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12345615
"Taverna review only....but hotel looks good too."
"Don't be fooled by the "penthouse" upgrade"
"As usual , nothing to say"
"It cost $40 per day for valet parking. But it'll be more cost effective instead of a parking garage everyday"
"Ask for rooms far-far away from the elevators"
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12345620
PRICE RANGE
US$187 - US$419 (Based on Average Rates for a Standard Room)
LOCATION
United StatesFloridaMiami Beach
NUMBER OF ROOMS
103
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