We weren't there that long - but our room was clean and well-equipped. The pool and work out room looked to be in good shape. We had to leave early - so I didn't get much breakfast - but it looked like a nice selection. Most importantly, the staff was friendly and helpful with prompt pick-ups and deliveries to Miami International. Walkability to restaurants was a bonus - you DON'T need a car!
The purpose of our visit was for a cruise out of the Miami cruise port. Our good experience started with a shuttle bus that came to us at the airport on demand within 15 minutes. The driver was pleasant and helpful and even pointed out places where we could eat along the way. Check-in was handled quickly and efficiently. We entered a room that had a comfortable temperature, with air conditioning working well and not loud. The room was a good size and comfortable. The only problem we had was with the remote control for the TV, which needed new batteries. They came quickly and fixed that for us. I feel this place deserves five stars because of its pool, shuttle, and hot breakfast. Some places are leaving their pool closed “because of Covid.” The shuttle takes you to and from the airport on demand, not by a schedule as some hotels do. Breakfast has plenty of offerings, including hot eggs, sausage links, and sausage patties. They have cereals and fruit, too. The muffins were large. The only thing missing among the amenities was a hot tub, which we would have liked. We were quite happy with this hotel for one night and will return at the end of our stay in Florida before we fly home.…
Just an overnight stay between flight. The room was clean, staff polite but breakfast is not fresh nor was it hot. We waited 1 1/2 hours for our evening shuttle after 3 phone calls...we missed eating any dinner. The following week we stayed here again transiting from international and the shuttle was timely but we were too early for the breakfast so they gave us a bag with a miniature yogurt, a granola bar and an apple. A child's meal perhaps. There are other same priced options...consider them
We were on a family trip and stayed for one night (because of the delayed flight we arrived at 3am and checked out at 11am). We had a short night at the hotel, enjoyed breakfast, checked out and left. When we got home a week later and checked our bills we noticed that the hotel silently charged us an additional $100. We immediately called the hotel to ask why this happened and the response was that the “alarm clock” was missing in the room after we left and we needed to pay for it. Note that they never bothered to contact us (phone or email) about the missing item and just took the liberty to take this money. Regarding the phone call that I made, in my opinion, this issue was poorly handled by the management, the communication was rude and basically ended up with person on the phone repeatedly saying that the item is missing, they are sure that we took it and we need to pay. Should I say we didn't steal it? Of course, now being 1,300 miles away I have no proof and I've no idea what should work as a proof. I checked other one-star reviews below and guess what? There is at least one review (Jan 2020) where the guest is complaining about a similar charge, also for the "stolen" alarm clock! Besides, why would someone need some used cheap (?) alarm clock from a hotel? I'm starting to suspect an "inside housekeeping theft ring operation", hilariously focused on clocks... I have disputed the charge through my credit card company and strongly suggest you to check your transactions for these silent charges if you ever stayed at this place. Also, I don't think I will ever stay at this place again but I am trying to think of theoretically possible preventative measures to keep this from happening again. Going over the list of items one by one with the housekeeper on checkin/checkout? Not even funny.…
Booked this hotel and was willing to pay a little more for a stress free stay. Hotel shuttle and driver were good. Pick up wait was about the time it took for him to drive to MIA so make sure you call to say come get. Front desk staff were good quick and easy. No sanitized sticker on room door like you see in the Best Western Ad's on Internet or TV ...why promote it if you don't do it??? No Big deal... Just a couple of little things that turned us off ...TV Remote was dead ...front desk said they would send matenance person who never showed eventually Front desk lady came up with a new remote and TV was fine. Only found one hair in the bathroom sink ..is that OK for $165 a night? and the internet did not work at all WTF ....Breakfast was good and the ladies looking after same were good as well. Seems they have good people upfront but behind the scenes not so much…
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing