Enjoyed my stay at hotel aka but the real great team was the valet. Paul, Mario, Antonio, & Jorge were amazing. They didn’t mind us coming back & forth to the car. They were super polite & helpful with their service
Beautiful hotel with valet parking, spa, gym, restaurant, and friendly staff. Restaurant has a patio with views of the bay while you eat and the staff provides excellent service. Norris Williams served me breakfast (was my waiter) in the restaurant and his service was excellent.
I booked a reservation months ago for this hotel it was formally the Conrad which is a Hilton property. They change names and we’re now the a.k.a. after speaking to American Express the hotel was not going to honor my reservation at first because of the rates that I received although I had a confirmation number. I finally got a manager on the phone who said they were honoring for previous reservations under the old hotel. We checked in to the hotel at about 11 AM our rooms were not ready which was understandable so we went out for the day. When we came back at about 3 o’clock they had informed us that our room was ready when we went upstairs to our room there was somebody already occupying it came back downstairs and apologized and said they had made a mistake and given us the wrong room. They finally gave us another room. The next morning when we left for my daughter’s graduation we had stopped housekeeping in the hallway and asked her for some extra fresh towels when she made up the room, when we arrived back in our room even though we had the service light on all day so they could make sure to make up the room the room was never touched. Now it’s midnight no towels no waters and the room was never cleaned. They apologized offered to give us credits towards our room and told us they would take the parking lot off. On the third day we were there we decided to go up to the pool, it was very limited seating and no towels and nobody around to ask until noon time. On the last day checking out the parking was not removed from our bill we had to argue with the new person about the bill. I was extremely disappointed on how they handled everything I do a lot of traveling and stay at a lot of different hotels I would definitely not recommend staying at this property it was one fiasco after another. Also I find it very funny that they are bar closes at 11 PM considering we’re in Miami.…
Loreto was on point since the class started keeping an eye on my postures helping me adjust to maximize the stretches. I highly recommend doing her yoga classes on the weekend. I feel rejuvenated after the yoga which is od for the mind and body
Upon entering the lobby I was greeted by Dulce whom welcomed me and my partner and surprised him with a bottle of champagne as celebratory for his birthday. Valet staff Ulis , Cesar, Edouardo, were amazzzzing they reassured my car would be safe. Before leaving today, my bedroom package had the self love package which was a 50 minute spa the manager (Jael) made us feel sooooo welcome , the tranquility filled the atmosphere. Our therapist Jael P. and Rachel were very nice and gentle .
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