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Stayed here a couple of nights and was far from impressed. The overall feeling I got was that nobody even tries to make your stay more than bearable...
The rooms are basic. Dark, old fashioned, worn down and a bit funky smelling.
There is supposed...More
Response from 00esa, Manager at Extended Stay America - Miami - Airport - Blue LagoonResponded 5 days ago
Marcus, thank you for being our guest. Although we are glad you liked our in-room amenities, we are sorry you were unhappy with your room overall. Also, we apologize we missed meeting some of your expectations with regards to our service and breakfast. We are...More
After a tough day, it was great coming to your "little oasis ". The rooms are great! Close to everywhere minutes from every place that I needed to get.The staff, WOW!!!!
Gilma & David made my stay so pleasant! They greeted me with a smile...More
Response from 00esa, General Manager at Extended Stay America - Miami - Airport - Blue LagoonResponded 10 August 2017
Lucy, thank you for sharing your wonderful experience at Extended Stay America - Miami - Airport - Blue Lagoon. We are thrilled to read our location was convenient for your needs and that you were impressed with our expectational service. I will be sure to...More
For the love of all things holy, do yourself a favor and go somewhere else. There are MUCH better hotels in the area for a couple more dollars. This place seems to be managed by LAZY IDIOTS.
I was traveling with both of my elderly...More
Response from 00esa, Manager at Extended Stay America - Miami - Airport - Blue LagoonResponded 4 June 2018
We cannot apologize enough for the poor service you received during your stay with us. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, so we truly regret the inconvenience...More
Other than a decent bed we don't have anything good to say. No cups provided in bathroom....no ice available unless you made it yourself! We were just there overnight!The staff was welcoming and did give cups when we asked for them.More
Thank Ann A
Response from 00esa, Manager at Extended Stay America - Miami - Airport - Blue LagoonResponded 7 March 2018
Ann, thank you for your overnight stay. We are happy to know you liked the comfort of your bed and that the service offered by our staff was satisfactory for your needs. However, we are sorry we missed meeting your expectations and regret the inconvenience...More
Stayed here after a terrible experience with a neighboring hotel. The staff was extremely helpful and accommodating! They helped us check in early (11 am) and made sure we were comfortable after a stressful morning. Carlos, was amazing and I loved his attitude! He had...More
Thank Katie S
Response from 00esa, Manager at Extended Stay America - Miami - Airport - Blue LagoonResponded 6 February 2018
Katie, thanks for being our guest. We are thrilled to know you had an enjoyable stay with us and that you were impressed with the service offered by our staff. Your compliments have been shared with all the entire team members, especially with Carlos for...More