Candlewood Suites Miami Exec Airport - Kendall, an IHG Hotel
13600 S.W. 139 Court, Miami, FL 33186-7584
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Room & Suite (27)
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What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Candlewood Suites Miami Exec Airport - Kendall, an IHG Hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#79 of 154 in Miami
Location
Cleanliness
Service
Value
The Candlewood Suites Miami Exec Airport - Kendall is near it all. Business travelers and adventure seekers looking for the perfect home away from home, look no further. Our hotel is right next to the Miami Executive Airport and just 20 miles away from Miami International Airport (MIA). With world class shopping centers including Dolphin Mall and Dadeland Mall. Also conveniently located just minutes away from Zoo Miami, Gold Coast Railroad Museum, Wings over Miami Museum, Kendall Ice Area, Monkey Jungle, Black Point Marina, Homestead Miami Speedway, Everglades National Park, Vizcaya Museum and Gardens, and Downtown Miami just a short drive away. Our spacious suites with fully-equipped kitchens, complimentary guest laundry, 24 hour Gazebo and BBQ area, heated pool, state of the art fitness center and signature amenities will make for a perfect stay. Full backup generator, Eco friendly Energy Management System. Green Hotel!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Kids stay free
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Parking
Wifi
Hot bath
Outdoor pool
Business Centre with Internet Access
Meeting rooms
Convenience store
Non-smoking hotel
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Iron
Kitchenette
Microwave
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Location
Full view
Contact
13600 S.W. 139 Court, Miami, FL 33186-7584
Getting there
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57Reviews12Q+A8Room tips
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+1
Avoid this hotel at all costs. I believe I was scammed. I woke up on my second morning in this hotel to wet carpet and traced the water to a leak coming from the ceiling next to the window. There was visible black mold, water damage to the drywall, and water coming from the ceiling down the wall. The curtains were also soaked and the track they were attached to was coming loose from the ceiling. I immediately notified the front desk and told them I was leaving the hotel. I had booked a 4-night stay and I found this after waking up after my second night in the hotel. Rather than apologize and thank me for alerting him to the problem, the manager, Howard Otero, told me that he was charging me the first night I stayed at the hotel. I asked him to view the damage with me in the room and that this did not look like a leak that occurred overnight but had likely been going on for some time given that the black mold was visible through the dry wall, the drywall damage and erosion was significant, there were dried as well as wet water streaks on the wall, and given the amount of water running down from the ceiling at the time I found the leak. He refused to view the room with me or refund me for the cost of my stay. A few minutes after leaving the hotel I saw that the invoice given to me only reflected the refund for the last night I stayed there and was not an invoice for my entire stay. After calling him and speaking to him on the phone, asking for an invoice reflective of the stay and what charges he was holding me responsible for, and reiterating my position that I should not have been charged for any night in that room given the leak and mold, he sent me an invoice reflecting a one night charge and then hung up on me after he told me that the problem had already been fixed and I told him that I didn't believe that. This was minutes after I left the hotel. There is simply no way you can remove and replace damaged drywall, carpet, mold, furnishings, etc. and remediate the mold in minutes. After my phone conversation with Mr. Otero, I immediately called my credit card company to dispute the one-night charge and found out from them that charges were pending from the hotel in the amount equal to the 4-night stay I had originally booked. I felt like I was scammed, and that the hotel knew about the condition of the room and was putting guests in it anyway. This appeared to be a leak that had been going on for some time and I only got to discover it after the water from the leak seeped far enough into the carpet for me to notice it when I walked over to the desk in the room. I will never stay at this hotel again. It was clear to me that they do not care about their guests or the condition of their rooms, and that they are ignoring building and safety codes meant to safeguard everyone's health and well-being.…
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Date of stay: June 2022
Location
Cleanliness
Service
Helpful
I booked this place because of all the reviews speaking of its great customer service. But on the day of check in, I politely asked if I could check in just a little bit earlier due to an unforeseen circumstance with my job. The lady at the front desk (Sunday may 8) was extremely rude and dismissive. She didn’t even entertain any options or try to be polite about it, and she didn’t offer to give me a call in case a room opened up a little earlier. When I called back later to inquire if there was something available, she simply said “no” and hung up the phone. So much for good or even decent customer service. This woman needs to be taught how to provide good customer service. It’s not even about not having a room available early. It’s about how dismissive and downright rude her responses were as though she couldn’t even be bothered to care. Absolutely dismal! Stay somewhere with better staff who will care to help in a jam.…
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Date of stay: May 2022Trip type: Travelled
1 Helpful vote
Helpful
Response from IHG Service, Owner at Candlewood Suites Miami Exec Airport - Kendall, an IHG Hotel
Responded 3 weeks ago
Hello vandanal2021, Thank you for leaving your opinion about our establishment. It's crucial for our improvement and allows us to make proper adjustments to offer you and all guests a better service in future stays. I have taken the issues you encountered to our management for appropriate action. I apologize for the shortcomings. Our local team is addressing all of them as we speak. Our commitment is always combining a feeling of comfort and happiness with exceptional touch to make you have a delightful stay. Thank you so much for choosing us for your stay. I hope you will visit again in the future. It would be a pleasure to host you once more. Stay safe and healthy until then! Alejandro G. Case Manager. IHGService.
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On check in to this hotel we discovered as we were getting ready to shower that the tub, shower, and floor were covered with black hair. As the hotel was full we had no choice but to clean it ourselves. This hotel says they clean to the highest standard, obviously that is not a true statement.
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Date of stay: February 2022Trip type: Travelled
Rooms
Location
Service
Room Tip: Choose another hotel
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Helpful
Response from Eric Blanco, General Manager at Candlewood Suites Miami Exec Airport - Kendall, an IHG Hotel
Responded 23 Feb 2022
Hello, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. As a result, we will take the time to improve from this situation and bring your experience to the attention of our entire staff. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely, Eric Blanco Assistant General Manager Candlewood Suites Miami Exec Airport - Kendall
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Vacationpreneur wrote a review Sep 2021
Washington DC, District of Columbia49 contributions11 helpful votes
We were moved from the 1st room because it had fleas. The 2nd room had cockroaches in the bathroom and bed bugs. The hallway carpet smells terrible, damp and musty. The staff are helpful and professional so quite unfortunate that they have a terrible pest problem. The room set up is also nice and spacious... pity. We check out early and hope we didn't carry any guests!
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Date of stay: September 2021Trip type: Travelled
Helpful
Response from Eric Blanco, General Manager at Candlewood Suites Miami Exec Airport - Kendall, an IHG Hotel
Responded 20 Sep 2021
I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. Fumigation is an essential part of our cleaning process and we make sure to survey the room prior to it's availability to our guests. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. As a result, we will take the time to improve from this situation and bring your experience to the attention of our entire staff. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely, Eric Blanco Assistant General Manager Candlewood Suites Miami Exec Airport - Kendall
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We travel a lot and stay in IHG hotels. This is the best Candlewood Suites in the country so far for us. Remodelled, quiet (although next door to a private jet sizeable airport. We did not hear a sound in 5 days). Conveniently located for Miami and Everglades. Miami zoo is less than 10 minutes away, Edward Coe visitor center in the Everglades is 30 minutes away, Merrick Park is 30 minutes away. There is a Publix less than a mile away. Super comfortable bed and well equipped kitchen and super affordable for Miami. This will be our new hotel for our Miami visits.
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Date of stay: July 2021Trip type: Travelled
1 Helpful vote
Helpful
The staff was very friendly and helpful, room was clean. Loved the mini kitchen and full size fridge. Made our stay much easier. Very quiet rarely any noises outside of the room. Easy location to find. We will definitely book again.
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Date of stay: June 2021Trip type: Travelled
Helpful
Response from Eric Blanco, General Manager at Candlewood Suites Miami Exec Airport - Kendall, an IHG Hotel
Responded 16 Jun 2021
Hello, Thank you so much for sharing your feedback regarding your stay! As the world adjusts to new travel norms and expectations, we’re enhancing the experience for you – our hotel guests – by redefining cleanliness and supporting your wellbeing throughout your stay! Our staff aims to provide a truly unique experience, and we are thrilled that we were able to meet your expectations. Thank you for choosing our hotel! We look forward to welcoming you back in the future. Eric Blanco Assistant General Manager Candlewood Suites Miami Exec Airport - Kendall
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This hotel is a great example how a modest brand hotel can outperform a much higher ranked one. One bedroom suite was huge, clean, and everything worked well, even the AC was sufficient without being loud. Thr bed was perfevt, towels are better quality than many of those "higher ranked" hotels. The shower products in dispensers smell delicious. There was one thing-refrigerator that was making loud and weird noises, so I just unplugged it. And even with the recent point devaluation, this hotel was amazingly only 13K poinrs while cash rate was in $150 range. 13K points translates to approximately $80 which for this hotel is an outstanding deal. Oh, yeah, and parking is also free.
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Date of stay: April 2021Trip type: Travelled
2 Helpful votes
Helpful
Response from Eric Blanco, General Manager at Candlewood Suites Miami Exec Airport - Kendall, an IHG Hotel
Responded 28 Apr 2021
Thank you so much for sharing your feedback regarding your stay! As the world adjusts to new travel norms and expectations, we’re enhancing the experience for you – our hotel guests – by redefining cleanliness and supporting your wellbeing throughout your stay! Our staff aims to provide a truly unique experience, and we are thrilled that we were able to meet your expectations. Thank you for choosing our hotel! We look forward to welcoming you back in the future. Eric Blanco Assistant General Manager Candlewood Suites Miami Exec Airport - Kendall
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Robert at check in was very nice. Ended up booking one night and extended. Rooms are good size. Kitchen is nice to have. Best bonus ... reserve the laundry room. This was huge for us and super awesome! Quiet location = good night's rest. Easy check in. Great area. Close to a lot!
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Date of stay: January 2021Trip type: Travelled
Helpful
Response from Eric Blanco, General Manager at Candlewood Suites Miami Exec Airport - Kendall, an IHG Hotel
Responded 28 Apr 2021
Thank you so much for sharing your feedback regarding your stay! As the world adjusts to new travel norms and expectations, we’re enhancing the experience for you – our hotel guests – by redefining cleanliness and supporting your wellbeing throughout your stay! Our staff aims to provide a truly unique experience, and we are thrilled that we were able to meet your expectations. Thank you for choosing our hotel! We look forward to welcoming you back in the future. Eric Blanco Assistant General Manager Candlewood Suites Miami Exec Airport - Kendall
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Me and my husband stayed here for a decent amount of time while we were getting some things remodeled at home. We stayed in two different style rooms. Our first room was 319 and it was a one bedroom suite. Everything was perfect, the best bed. I really did sleep better than I have in a long time, we need to find out what mattress it is so we can buy one! We had to extend our stay multiple times (you know how remodeling goes) and they were always very helpful and tried to keep us in our same room. In one instance they couldn’t and had to move rooms to a king suite. They did keep us on the same floor which was very helpful. The room was nice but the one bedroom is more convenient because the dishwasher can be kind of loud. We moved back to a one bedroom suite when it was available, room 320. It wasn’t as clean as as 319 and the mattress creaked, but hey not a big deal. For some minor cons, we stayed during the Covid times and despite having signs saying you need to wear a mask inside, often enough we found guests in the lobby without a mask on. There was only one roll of toilet paper in the room at check in and they would only give us one roll at a time when we asked for more, not a big deal at all but it was a little hassle sometimes to be going down often for toilet paper. All in all everything was great. The front desk staff were always polite and asked us how our stay has been so far and if we need anything to let them know. I recommend this hotel! …
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Date of stay: July 2020Trip type: Travelled
1 Helpful vote
Helpful
Response from Eric Blanco, General Manager at Candlewood Suites Miami Exec Airport - Kendall, an IHG Hotel
Responded 23 Sep 2020
Thank you for taking the time to tell us about your experience at Candlewood Suites Miami Exec Airport – Kendall. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Thank you for choosing our hotel! We look forward to welcoming you back. Sincerely, Eric Blanco Assistant General Manager Candlewood Suites Miami Exec Airport - Kendall
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My stay at the Candlewood was a very good one. I was greeted when I arrived by a nice man named Frances and was in my room within 5 minutes. The staff were all friendly. The room was clean and nicely set up (I was in a suite.) I did not have any issues, and I did not not experience any traffic noise even though the road next to the airport was so close. The kitchen was excellent as it had everything I needed to prepare many meals during my stay. This hotel may have changed my perception of Candlewood suites in general. We had a really great stay. The rooms were clean, odor-free, the beds are very nice. The hotel charges $75 to bring your dog to the room; but apparently its only $25 “if you are a Rewards member that’s what the IHG customer service line stated”. Not sure if it’s all members, or just Elite members, but it was a nice surprise anyway. Being a spire member at that since I travel so much it’s nice to know I could’ve brought a four legged friend. The only downfall was they did not have a great variety of essential foods in their meal boutique called the cupboard. The parking lot was so small there was absolutely no room to park my truck. There was a lot of drug usage by guest on the property marijuana at that, but who am I to judge I am in Miami. Thank you Mr. Blanco for all your help. The staff that assisted me miss gabbie, shaday, frances, and Miguel are an awesome professional group. Sincerely, Michael Loriston Read less…
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Date of stay: May 2020Trip type: Travelled
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Eric Blanco, General Manager at Candlewood Suites Miami Exec Airport - Kendall, an IHG Hotel
Responded 23 Sep 2020
Thank you for taking the time to tell us about your experience at Candlewood Suites Miami Exec Airport – Kendall. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Thank you for choosing our hotel! We look forward to welcoming you back. Sincerely, Eric Blanco Assistant General Manager Candlewood Suites Miami Exec Airport - Kendall
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PRICE RANGE
US$129 - US$165 (Based on Average Rates for a Standard Room)
LOCATION
United StatesFloridaMiami
NUMBER OF ROOMS
102
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Claim Your Listing Frequently Asked Questions about Candlewood Suites Miami Exec Airport - Kendall, an IHG Hotel
Which popular attractions are close to Candlewood Suites Miami Exec Airport - Kendall, an IHG Hotel?
Nearby attractions include Stone Hart's Gun Club & Indoor Range (0.7 km), The Edge Rock Gym (0.3 km), and Discoteca Serca (0.4 km).
What are some of the property amenities at Candlewood Suites Miami Exec Airport - Kendall, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a pool, and a fitness centre.
Which room amenities are available at Candlewood Suites Miami Exec Airport - Kendall, an IHG Hotel?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
Is parking available at Candlewood Suites Miami Exec Airport - Kendall, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Candlewood Suites Miami Exec Airport - Kendall, an IHG Hotel?
Conveniently located restaurants include El Floridita Seafood Restaurant - Kendall, Keg South of Kendall, and Office Cake.
Are there opportunities to exercise at Candlewood Suites Miami Exec Airport - Kendall, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Candlewood Suites Miami Exec Airport - Kendall, an IHG Hotel have an airport shuttle?
Yes, Candlewood Suites Miami Exec Airport - Kendall, an IHG Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Candlewood Suites Miami Exec Airport - Kendall, an IHG Hotel?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Candlewood Suites Miami Exec Airport - Kendall, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Candlewood Suites Miami Exec Airport - Kendall, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Candlewood Suites Miami Exec Airport - Kendall, an IHG Hotel?
Many travellers enjoy visiting Deering Estate (11.5 km), Coral Castle (15.7 km), and Cauley Square Historic Village (9.5 km).