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Gaylord Palms Resort & Convention Center

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Traveller (2788)
Room & Suite (507)
Pool & Beach (150)


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Just minutes from Central Florida's world-famous theme parks, including Walt Disney World, Universal Orlando and Sea World, the 1,416-room Gaylord Palms Resort & Convention Center is the ideal destination for leisure and business travelers alike. This spectacular resort in Kissimmee, Florida features 4.5 acres of beautifully manicured gardens and themed environments beneath a signature glass-covered atrium. On-site leisure and recreation opportunities abound with the Cypress Springs Water Park, featuring a double FlowRider and drop slide in addition to a multi-level treehouse water playground; the adults-only South Beach Pool; Forbes Travel Guide's Four Star Relache Spa & Salon; Wreckers Sports Bar, featuring a two-story sports screen; and a 24 hour fitness center. And with eight restaurants and lounges ranging from fine dining at Old Hickory Steakhouse to casual poolside fare at SandBar, Gaylord Palms offers something for every appetite.
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Property amenities
Fitness Centre with Gym / Workout Room
Room service
Free Internet
Adult pool
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Paid Internet
Paid Wifi
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Good to know
Family Resort
Hotel links
Visit hotel website
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Full view
47Car recommended
Grade: 47 out of 100
917Restaurantswithin 10 km
300Attractionswithin 10 km
5 205Reviews
2 873Photos
100Room tips
Traveller rating
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Popular mentions
To say that we are hating our experience at this hotel would be an understatement. It all started with our placement on the atrium side. As I write this, a full scale party is underway in the atrium. I can sing along to every song - the music is that loud. I called the front
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I was extremely disappointed with this hotel. The rooms need updating. The beds need to be changed out. The property itself is very pretty, pool is nice, conference and convention center is very nice. We stayed here mid March and the hotel was severely understaffed. They
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Response from GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center
Responded yesterday
Dear Alicia S, We are so sorry to hear your recent Gaylord Palms experience did not live up to your expectations. We aim to provide all our valued Guests with an authentic, memorable and engaging experience. Based on your feedback, it does not appear we have met that goal during your recent stay. I have taken the liberty of sharing your feedback with hotel leadership, who join me in offering their apologies. We sincerely hope you will elect to visit us once again, so we can delight you with the flawless service we know we can provide.
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This was my second time attending a conference here. The resort is beautiful. The staff are extremely friendly and helpful. Food and drink options are plentiful. Rooms are spacious and very nice. I highly recommend if you are planning a conference or even for a vacation.
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The hotel was nicely laid out and had beautiful grounds. The pool area had a great water park and kid pool but also housed a gorgeous adult only pool. The restaurants were delish and plentiful. The room was oversized and clean. The beds weren’t the most comfortable but were ok.
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Stayed here for a business trip. The actual facility was nice, but after the stay, the hotel never sent a receipt, which I needed to submit to my employer. I ended up calling the hotel a total of five times before I could procure an e-mail-- which was an absurd waste of time
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Response from GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center
Responded 1 week ago
Dear Sleeping2972, While we are delighted to hear you found our facilities nice and your overall stay pleasant, I am disheartened to hear that you had difficulty obtaining a Folio. We strive to provide our Guests with the utmost ease and convenience, from check-in to check-out. It is clear to me that we feel short of this goal during your recent stay. We understand there is no shortage of options in the Orlando area, so we emphasize our thanks for your patronage. We sincerely hope you will elect to visit our Resort once again in the future.
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All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
Worn 12X12 tile in bathroom. Damaged Grout.
Photo provided by managementGaylord Palms Resort & Convention Center
Guest room
Photo provided by managementGaylord Palms Resort & Convention Center
Guest room
Photo provided by managementGaylord Palms Resort & Convention Center
Guest room
Photo provided by managementGaylord Palms Resort & Convention Center
Guest room
Are the pools heated?
Yes, they are. There are hot tubs in the 18+ area also.
1 vote
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Do you have a shuttle to the airport? Also, where does the shuttle to Disney world drop you off at?
Mears is the transportation service that works that area. The hotel does not have a shuttle. Go Uber or Lyft they are the most reasonable. down load the apps
0 votes
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What time is the Christmas show in the evening at Gaylord palms
I’m sorry I have no idea. Contact the hotel.
0 votes
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I didn’t use the shuttle for that but the shuttle areas was always busy. The parents and children waiting were always happy. They didn’t seem to ever wait longer that I do for a shuttle or taxi elsewhere.
1 vote
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How close is this to Walt Disney World?
1.3 miles. 3 minutes by car
1 vote
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"Stay away from the atrium - stay away from this hotel"
"Room 3113 was perfect. Right beside stairs for easy access to main lobby."
"Definitely worth it to get an atrium view!"
"Get a room on the upper floors or you will hear everyone walking by."
"Atrium rooms are apparently very noisy. Outside rooms, the windows don't open."
US$215 - US$532 (Based on Average Rates for a Standard Room)
gaylord palms hotel kissimmeegaylord resortgaylord palms resort orlandogaylord palms orlando
United StatesFloridaCentral FloridaKissimmee
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