Great hospitality! Front desk staff were always super friendly and accommodating. I stayed here recently for 11 days with my husband. We were mostly on business and would leave early and on our way back we were always greeted with a smile and friendly conversations. Would definitely recommend.
My family and I LOVE this hotel. It is very clean, they have great staff (they make you feel so welcomed), the location is perfect (Safe and in the middle of EVERYTHING), they have updated so much here. Very nice and quiet, the beds are comfy! This is our go to spot every time we come here. I would definitely recommend this hotel to all! It's beautiful here. Thanks for ALWAYS giving us a great stay!! ☺️ We'll be back for sure! ♥️
I am honestly shocked by the good reviews of this hotel. We are budget travelers. We easily stay in hostels with no difficulties. But this hotel is not nice by any stretch of the word. We stayed two nights. We were phoned on our day of check in to find out “what time we would be arriving.” I found that to be pretty rude. They had emailed me the day before to let me know the latest check in was 11 pm and I politely responded letting them know we would be there before 11. So why are you calling me at 3 pm to find out what time we will be arriving? This place is tucked behind a fast food restaurant and hard to see at night. There was some kind of construction in the parking lot and the hotel was dimly lit. When we entered we were met by a woman at the front desk who definitely enjoys a good chat. We try to be kind but really we just want to get to our room. She asks for my credit card and charges the wrong amount. Then proceeds to argue with me for the next 5 minutes about why their email with my guaranteed price from their website was incorrect. So much so that my boyfriend left and went to the car. Finally she got the man who lives there (my assumption is that he was the owner). Who explains and then refunds my the difference. This whole check in process took over 45 minutes. We get to our room and it also was dimly lit with light switches all over the room. The room was old. Really old. Had a musty smell but the bed appeared clean. The room had an AC system that constantly clicked on and off so much so that we finally decided to just leave the AC fan running constantly. The room was small but made good use of the space having a desk, tv and mini fridge. The bathroom was tiny and the shower required a lot of fiddling to get working well enough to wash your hair. The carpet was old but what was most disgusting to me was that when I dropped my cord and went to pick it up I got a look under the AC where there was old molded food, caked dirt and dropped coins. A quick swipe of the vacuum should’ve gotten all of this. I then went to get in bed to find a large dead centipede on the floor next to my bed. Probably the worst part for me was that directly outside of our room was a parking lot street light. It did a better job lighting our room with the shades closed then it did lighting the parking lot. With no other way to darken our room we just had to deal with constant light coming in our room. The next morning I went to the front desk to get ice at 6:30 am. I was told someone would be there starting at 6. No one was there. Rang the bell. No one came. Searched for an ice machine to no avail. Came back 15 minutes later. Still no one. Later that evening the woman advised me that the person had “over slept” and she gave me ice for the next day. Luckily I put the ice container in the fridge and most of the ice did last. But seriously, can’t they get an ice machine? We were advised that the advertised free breakfast was not served due to Covid. We had just come from another hotel which did grab and go but this was not offered at Destiny Palm. Most concerning to me was the area and others hotel goers or stragglers in the area. Both mornings we left there we saw different random people hanging out on the side of the hotel. They did not appear to be vacationers but instead likely locals. This area in general was just not well kept. Definitely did not give me the Disney feeling. Overall, we would not stay again. Even for the price we paid I feel like we got ripped off. Pros: Less than 20 minutes to the Disney gates Low cost nightly rate Cons: Dirty room Old and not well kept Bad general location Strange people around the hotel No breakfast as advertised No ice or ice machine Poor shades to keep the light out Poor staffing (arguing over booked price, not having staff on duty when quoted) No room cleaning or towel changing service I get that Covid has hit everyone hard but this hotel doesn’t even appear to try. Hopefully this review will help the owner to make some very necessary changes. Staying at a place in this condition does damper ones vacation.…
Found this hotel online. New nothing about it, just read the reviews. Great location, staff, and was very clean. The entire staff couldn't have been more nice, friendly, & outgoing............especially Chuck!! Would definitely recommend and stay here again.
As a repeat customer, I always find the value excellent and the location very convenient. The owner is kind and generous. He is accommodating and prepared during the pandemic. The bed and pillows are comfortable, and the electric plugs are plentiful. Light switches glow so they are easily seen. The staff is friendly and attentive. This place is right for me, and I will continue to book visits there in future stays.