Traveling back from my country so we stayed in Miami for one night to take our kids to the beach . I was really tired that night and the receptionist was very kind she helped in everything I needed for that night .
We stayed in a 2 queen bed room with a mini fridge, microwave area and it included a desk. The hotel was visually appealing and the room was adequate, definitely cleaner than other hotels I've stayed at in the past but could have been cleaned better. There were a few cleanliness things one could complain about but you'd have to be very particular. Overall the hotel was nice, had a small bar with a couple of tv's (I didn't visit it), pool was ok (sat out there but didn't swim), had free breakfast, elevators and everything in the room worked, and it was in a good location across from the formerly known as Tamiami Airport :) and I did not hear a single plane or helicopter from inside the room. I'd stay again.
Location was convenient for passing through area. Newer decor. Pleasant. Our check in was a breeze by a very efficient lady. But the bathroom was a disappointment. The shower was only a half glass affair(no door- just open) so it was cold. But the aggravating part was the shower head. It was in the ceiling and had NO pressure. Just a light, light rain. You could barely get wet and could not wash any soap out of your hair. And I was cold! If you didn't want to get your hair wet you had to be very careful. We were on the 5th floor in a 2 queen room. Beds were on the firmer side. Not soft at all. Breakfast was served to you so there could be some lines and backup. Just not a comfortable stay for us.
The room we got was a wheelchair access room for my 80 yr old mother and the bed was full of bed bugs crawling accross the bed at night. we took pictures and videos of the nasty crawlies and bite marks on our body. t The front dek when contacted at night had nothing to say and were rather nonchalant as if it was normal . All they said was we dont have room and you can contact the manager tomorrow morning for a change, We had to spend a sleepless night after a long drive sitting on the chairs in the room. I have never ever seen this nasty insects in a hotel room. i am disgusted and more upset with the unapologetic reaction of the hotel / front desk/ manager.
Beautiful hotel. I stayed here for 2 days because I needed a place to study and take an exam and my place was too crowded lol. It was perfect and quiet, and all the amenities were great. Everyone was very nice, yet when I checked out the person at the front desk that day didn’t even look at me in the eye so I thought that was weird and kind of rude, but everyone else was really great, and provided me with basic toiletries that I had forgotten to bring as well as some sticky notes and tape that I desperately needed for my studies. The hotel is also beautiful and very clean. Highly recommend.
I primarily chose this hotel for its competitive value, cleanliness, and safe feeling location. The distance to everything we’ve done were in downtown Miami and Miami Beach which was about 30 minutes or more. If you don’t mind the drive, then this is a great spot. We didn’t do anything else at the hotel. We just needed a place to sleep. It’s not a 5 star hotel, but it checked everything we need for a two night stay. The value, breakfast, quietness, cleanliness, and ample amount of parking. My only recommendation is add a few more EV charging/making it free.
Nice hotel clean and comfortable. Easy access to the Everglades airboat tours didn’t hear the airplanes next door at all. The area had everything we needed We didn’t use the bar but it looked nice and had daily specials they also had a small appetizer menu
The saying you get what you pay for is true honestly the hotel was amazing clean and everyone here is friendly and will go out there way to make sure your accommodated and safe the pool area is clean and they have a shower out there it’s quiet here
The service for this hotel could have been better. First of all before we stayed, I had to call 3 different days to find out if they offered a discount for the zoo as they were listed as a partner hotel. When we arrived there were no clean towels or rags available so my family of 4 had to share. They didn't have them ready until mid day the next day. Also, after arriving back at the hotel late night our keys had been deactivated. No apologies given just oh I'll reactivate them. Front desk staff need better customer service training.
The hotel is in a great location with easy access to Southwest Miami/Homestead. The staff is friendly and helpful. My room was clean and the a/c worked well! The bed was comfortable and the pillows were soft. The breakfast was the normal free breakfast you'd receive at most hotels, with many choices I did not eat the same thing in the 3 days I was there. I recommend this hotel and it's my choice every time I am visiting that area. Oh, and coffee is hot and available 24 hours!