The Boardwalk Hotel

The Boardwalk Hotel

31 Beach Road, Summerstrand, Port Elizabeth 6019 South Africa
Traveller (508)
Complimentary snacks
Room & Suite (83)
Dining (39)

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About

4.5
#3 of 12 hotels in Summerstrand
4.8 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.4 of 5 bubbles
Value
The Boardwalk Hotel, Convention Centre and Spa charmingly captures the grace and detail of Victorian architecture whilst incorporating every modern convenience. The result is a refreshing blend of refinement and urban vogue set against the azure backdrop of the Indian Ocean. Boasting 140 sea-facing guestrooms with an average room size of 39m², the hotel's unique variety of accommodation options satisfy every requirement and offer modern conveniences such as plasma screen TVs, luxurious beds, mini bars and bijou balconies. The 5 Star Boardwalk Hotel is the most exciting leisure attraction in the Eastern Cape, offering 24-hour entertainment and superior conference space.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Beach
Casino and Gambling
Babysitting
Wifi
Fitness / spa changing rooms
Indoor pool
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Children Activities (Kid / Family Friendly)
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
24-hour security
Baggage storage
Concierge
Dry cleaning
Laundry service
Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Harbour View
Business
Languages Spoken
Afrikaans

Location

31 Beach Road, Summerstrand, Port Elizabeth 6019 South Africa
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 69 out of 100
69
Port Elizabeth Airport
658Reviews18Q+A100Room tips
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Detailed Reviews
Katie C wrote a review Mar 2022
5.0 of 5 bubbles
The photos and reviews of this hotel convinced us we would get a five-star experience, and the Boardwalk did not disappoint. We received superb service from the entire staff - front desk, lobby lounge, room service, spa (although I believe the spa is separate ownership), and restaurant. They went the extra mile more than once (availability of room, luggage storage, local transportation, recommendation of local restaurants, etc.) to accommodate our needs and ensure our pleasant stay. Room was spacious, comfortable, clean, modern bath, beautiful ocean views. We stayed two different nights with a week in between because of travels to/from Jeffrey's Bay, and the staff treated us with the same consistent hospitable manner both stays, regularly exceeding expectations. We only wished we could stay a bit longer.
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Date of stay: March 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris M wrote a review Feb 2020
Wiltshire, United Kingdom
4.0 of 5 bubbles
OK, let's get the grumble out of the way first because I would have given this hotel a 5* rating, but for one thing - when you arrive at a hotel of this quality you don't expect to have to phone housekeeping for a bottle of drinking water - and then have to do it again coming back from having dinner - but that is exactly what we experienced on our one night stay.
The hotel itself is sumptious with a huge, welcoming reception area and very comfortable lounge and bar. We couldn't fault our room which was right next to the pool with a view out over the ocean. A comfortable bed, TV, safe, fridge, free wifi and tea/coffee making facilities (see above though!). The bathroom was immaculate with a roll top bath and walk in shower. The restaurant doesn't open for dinner but there are a number of very good eateries around the complex. For breakfast there was an excellent choice of cooked foods as well as fruits, yogurts and pastries.
All in all a very good stay but please sort out that provision of drinking water.
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Date of stay: February 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Room Tip: Ask for a room with an ocean view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Johan S wrote a review Oct 2021
5.0 of 5 bubbles
Despite the rapid return of tourism to the city after lockdown and high expectations of diners in restaurants to service levels experienced before Covid 19, one must acknowledge the efforts off staff returning to the new norm under unprecedented circumstances . We had an exceptional experience this evening in the Tshawe Bar worth noting after dining at top steakhouses in the city during out stay. We stayed at the hotel and gamble with a steak evening eating in on our last night and I must confess it did not disappoint. We where served by front man Andrew Blouw assisted by Noxolo Raga with perfection and excellence that can only be accompanied by a good chef. Chef Ayonwabo Xelisile must be noted for overseeing and delivering memorable steaks cooked to perfection. Next time we visit we won’t bother seeking out established bastion steakhouses because we found a new gem that need to be cherished and supported.
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lloyd Rhodes, Revenue Management at The Boardwalk Hotel
Responded 21 Oct 2021
Thank you for the amazing review and feedback. i will share your feedback with the Kitchen and Food and Beverage team and looking forward to your next visit. Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
OneWayorReturnPlease wrote a review Feb 2020
Foz do Iguacu, PR
2.0 of 5 bubbles
As a regular visitor of the hotel for business, you would have thought there would be some reward. But nope, the hotel promised to provide business special rates if you book direct. It was cheaper to book online across multiple sites, so zero for customer care.

The hotel is not that warm or welcoming, this time upon checkin I was informed the room is not ready, apparently the previous guest was still fast asleep in it at 2pm. No alternatives offered, impacts on the rest of the day as you wait for everything to be done. Generally typical of all processes in the hotel, it works but barely.

The bar in the hotel is smoking only, that also needs to change.

The rooms are large but very tired, thankfully they are slowly replacing the old lighting systems which never worked. Shower has little to no pressure, meaning a shower in the slimline bath which then makes a mess of the bathroom.

Mini bar never stocked, you have to ask for exactly what you want delivered and pay on delivery. Room service does not deliver water, that is house keeping ? Having ordered off room service, I was appalled by the food delivered - straight out of a microwave. There is no restaurant which is probably why the food is so awful.

Breakfast is mis managed, Reasonable choice but quality of ingredients poor.

Hotel lacks management, commitment, common sense, innovation and customer care. Clearly operating on a reduced budget each time I visit.

The nearby Radisson although a little up the road. Is becoming a better recommendation.

Always a struggle to get staff to do anything, only the concierge and porters offer any real enthusiasm.

The hotel seems to be moving towards a budget hotel operation instead of the luxury operation it once was over five years ago.

Recent changes - no towels or service at any of the pools; less staff, mostly miserable. Turn down service erratic, perhaps 20% of the time you will get that service.

Similarly the surrounding restaurants in the boardwalk are just as badly managed. Avoid the Indian and Italian.

This hotel needs new management, improved investment and it could really be something. However is managing / monitoring this hotel at the moment are either incompetent or deliberately running it down.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tyrone V wrote a review Jul 2021
Sandton, South Africa
2.0 of 5 bubbles
I have stayed at boardwalk on numerous occasions and it is my go-to Hotel in Port Elizabeth. The hotel has great public areas, large nice rooms and normally a nice breakfast area and lounge area. So much so that whenever we in town we host local family there for a breakfast or luncheon. Unfortunately lockdown level 4 has gotten the better of them and my most recent stay was dissapointing. The hotel was exceptionally quiet so check in was fast and efficient. The room was very well cleaned and sanitised. The rooms at Boardwalk are nice and large and even the standard rooms are of a very high standard so this aspect was again perfect. Unfortunately there was no Breakfast Buffet due to lockdown regulations which is perfectly understandable, what did unfold though is not! Guests were asked to come serve themselves with what the wanted in the lobby and retire to their rooms to eat....The selection was ridiculously poor: 2 types of fruit, 2 yoghurts, 2 cereals, 2 pastries and eggs to order. Tea or coffee. It looked unappealing, there was a lack of basic cutlery and they had run out of the correct size lids for coffee cups so these needed to be carried open the near km to the room. Oh and no trays or any means to carry your stuff, just boiling coffee in your hands and steaming eggs melting the plastic container. I get that its hard, and I am no executive chef but frankly could have thought this through much better. Not a muffin in sight...surely the easiest thing in the world to prepare and wrap, coffee cups with correct lids, whole fruits instead of slices...the list goes on. The biggest indignity however came at checkout when my rate of nearly R2000 a night, in an empty hotel, excluded breakfast and I was charged R230 for that appalling breakfast. When I queried this at check0out the poor lady sheepishly shrugged her shoulders and said thats what they are told to do, even she saw the madness in it. I have in the past happily paid the standard breakfast rate for family to dine with us when staying there but this was daylight robbery. Such a pity. I could have stayed with family but chose to try support places that are battling through Covid lockdowns but felt let-down. PS The staff are all pleasant enough and helpful, the fault here lies with management and they need to up their game!
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Date of stay: July 2021
1.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: All rooms large and great, even standard rooms. Save your money and go for a standard room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lloyd Rhodes, Guest Services / Front Office at The Boardwalk Hotel
Responded 23 Oct 2021
Thank you for you feedback and support
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mark & Nikki L wrote a review Mar 2020
Stratford-upon-Avon, United Kingdom
1.0 of 5 bubbles
Quite possibly the worst hotel we have stayed in. It’s a shame because the other hotels we stayed in on our 2 week break in South Africa were first class. Too many things to mention but I wanted to say how disappointed we were with;

1. Room service first night had to wait 1 hour for a snack.

2. The only hotel bar is smoking and smells like an ashtray.

3. Homeless people asleep in the gardens in the morning.

4. Decor of the hotel dates back to the 1990’s.

And finally.

5. We asked for an extra 2 hours late checkout and the rude receptionist flatly said no and wanted to charge us the equivalent of an extra nights stay for the 2 hours. We kindly said no and she smiled at us!!!

AVOID
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zjak v wrote a review Oct 2021
1.0 of 5 bubbles
We checked into the boardwalk today for the soul purpose to break away and use the facilities.
1. Boiler down and no hot water in the entire hotel
2. Indoor heated pool cold
3. Spa showers cold
4. We ordered room service from the menu on the smart TV in the room only to be told that they don't have half the items displayed.
5. Reception phone rings 3 times before anyone answers.

The hospitality industry is under severe pressure, service and facilities at a hotel need to be top notch to stay in business.
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lloyd Rhodes, Guest Services / Front Office at The Boardwalk Hotel
Responded 23 Oct 2021
Thank you for the feedback, we are currently working very hard on the electrical faults we experiencing due to load shedding. We will continue to improve service in our outlets and thank you for your support
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Martin5192 wrote a review Mar 2020
Birmingham, United Kingdom
5.0 of 5 bubbles
Needed a 1 night hotel prior to flying back to UK early due to the virus.Booked on Hotels.com for a bargain price, on arrival was given a suite room which was magnificent. Large, roomy and comfortable. Large old style bath in a modern bathroom, what more could you want.Although hotel was empty staff where very helpful and friendly despite the fact it was closing down the next day.
Breakfast was nice and plentiful with plenty of choice.
Whats the best way of recommending a hotel...thats by going back again....which I most defiantly will.
Management please pass on a thank you to your staff they deserve it.
Please can I ask you recognise the friendly ,helpful and professionalism of Anele Muumbi he was great and a real credit to the hotel.
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Date of stay: March 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: By the outside pool level 1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Susanne412 wrote a review Feb 2020
Sandton, South Africa
4.0 of 5 bubbles
The hotel has a nice ambiance. The room and bathroom need a little more TLC (loose taps, no proper drainage on basin) but the public areas are great. The breakfast was not was I expected from a 5* Hotel. The variety was poor, the coffee was the worsed I had in 24years of travelling as a guide (on average 7 month a year). I asked twice for an Americano, which wasn't great either. The service was slow and unefficient. The staff was desinterested. The staff at reception was very good and friendly!
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
M C wrote a review Feb 2020
Exeter
1.0 of 5 bubbles
My Husband and I were looking forward to a 5 night stay at what we thought was a top class 5 star hotel, how wrong we were!
Firstly we booked a room with a balcony but our room did not have one. We had to ask for everything- water, coat hangers, face cloth and towelling robe and there were no towels at either of the swimming pools.
Our main gripe, however, was there was no restaurant in the hotel. What 5 star hotel does not have a restaurant??
Most of the staff, with only a couple of exceptions, seemed uninterested and pretty miserable.
Avoid!!!
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from tiisetso_sekwati
Port Elizabeth, South Africa
Hi Nokwazi, We bid farewell to 2018 and welcome 2019 in style. Our dinner and dance includes welcome drinks, buffet dinner, various artists and fireworks display. Should you require more information, feel free to call our Guest Relations team.
Answer from justinbx
County Dublin, Ireland79 contributions48 helpful votes
Luxury Double room sea view
Answer from Sun International
Sandton, South Africa8 contributions
Dear Valued Guest, Yes, most definitely. We however do not have rooms that accommodate a family therefore additional rooms will be required. Kindly contact reservations on +27 11 780 7800 for more guidance. Regards, Sun Share
Answer from tiisetso_sekwati
Port Elizabeth, South Africa
Hi Jomac0, Our Concierge department will gladly assist with a shuttle and will advise on the amounts. Feel free to directly contact us any assistance. Regards, David T Sekwati Guest Relations Manager
Nazlig63 wrote a tip Apr 2024
Gauteng, South Africa659 contributions1 helpful vote
5.0 of 5 bubbles
"stunning view; beautiful rooms,delicious breakfast, a must when in Port Elizabeth "
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OneWayorReturnPlease wrote a tip Mar 2024
Foz do Iguacu, PR250 contributions233 helpful votes
4.0 of 5 bubbles
"It's not a place for dining (other than breakfast) - room service is hit and miss, so eat out or order a takeaway. "
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johny jackson wrote a tip Nov 2023
31 contributions2 helpful votes
1.0 of 5 bubbles
"Ovoid like the plague"
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FB wrote a tip Nov 2023
80 contributions12 helpful votes
2.0 of 5 bubbles
"If it's cold take your own blankets along"
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Ray W wrote a tip Jun 2023
Nottingham, United Kingdom5 contributions1 helpful vote
3.0 of 5 bubbles
"Check if the inside pool is actually available before you go."
Read full review
Not the right property for you?
There are more places to choose from in the Summerstrand area.
PRICE RANGE
R 2,689 - R 3,321 (Based on Average Rates for a Standard Room)
LOCATION
South AfricaEastern CapePort ElizabethSummerstrand
NUMBER OF ROOMS
140
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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THE BOARDWALK HOTEL | UPDATED 2024 Reviews & Price Comparison (Summerstrand, South Africa) - Tripadvisor

Frequently Asked Questions about The Boardwalk Hotel
Which popular attractions are close to The Boardwalk Hotel?
Nearby attractions include The Boardwalk Casino & Entertainment World (0.00 km), Nu Metro Boardwalk (0.2 km), and Pollock Beach (0.4 km).
What are some of the property amenities at The Boardwalk Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at The Boardwalk Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Boardwalk Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Boardwalk Hotel?
Yes, free parking is available to guests.
What are some restaurants close to The Boardwalk Hotel?
Conveniently located restaurants include Ginger The Restaurant, Barney's Tavern, and Hungry Peter.
Are there opportunities to exercise at The Boardwalk Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does The Boardwalk Hotel have airport transportation?
Yes, The Boardwalk Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Boardwalk Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Boardwalk Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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