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I stayed at the Arabelle for a business conference and was extremely pleased with everything it had to offer. The bellman and front desk staff were warm and welcoming upon arrival and brought my bags up without delay. The spa was fantastic. The convenience of...More
Arriving at 11:30 pm no staff to welcome and pick up ur luggage at the valet. Is not it obvious to know when ny flight arrives for a 5 star hotel? Your included breakfast has automatic 20% tip added and only when confronted what is...More
1 Thank gregny
Response from Zachary M, General Manager at Arrabelle at Vail Square, A RockResortResponded 1 week ago
Thank you for taking time to provide feedback on your experience at The Arrabelle. I was disappointed to learn that we didn't exceed your expectations on every level and appreciated your thoughts on our service levels for late night arrivals, breakfast gratuity policies...More
We typically stay at another Rock Resorts Hotel but my wife and I have long wanted to check out the Arrabelle. It surpassed what we were expecting! Location, ski in/ski out, restaurants, and shopping all within steps of the hotel. We had a fantastic time...More
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The Arrabelle at Lionshead in Vail is a full service hotel/condominium owned by a Vail subsidiary. It is made up of 4 European style buildings surrounding a square with an ice skating rink. There are numerous shops and restaurants on the first floor. It is...More
Back in July I wrote a review that I booked the Arrabelle through a 3rd party website and had an issue guaranteeing a pet room after booking. Anyways Andrew the hotel manager made everything right and far exceeded our expectations. We just scheduled another trip...More