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We spent four delightful days in the beautiful town of Santa Barbara this past Spring. We found the Rose Garden Inn to be a very pleasant spot to come home to after a long day of sightseeing. It was very clean, with a comfortable bed....More
Response from Jerre L, Reputation Management at Rose Garden InnResponded 2 days ago
Thank you for being our guest. We're pleased to know you liked our location and that your clean room made your stay more comfortable. We value you recommending us and hope to host you again soon. Thank you for your business.
I had to book a hotel room short notice. The Rose Garden Inn was one of the most affordable . The staff in the lobby was friendly and I got an upstairs room as requested. Although it is not the most modern place, I could...More
1 Thank godoe
Response from Brad F, Reputation Management at Rose Garden InnResponded 3 weeks ago
Thank you for taking the time to share your experience with the Rose Garden Inn on TripAdvisor. We're delighted you enjoyed your stay with us and we look forward to welcoming you back in the fuutre.
Our experience in this hotel was terrible.
There were a bunch of ants coming from the cracks in the bathroom’s wall.
Then we realized that they were spreading to the bedroom also.
Two huge spiders found in the bathroom and the other one just next...More
Thank Sandra M
Response from Brad F, Reputation Management at Rose Garden InnResponded 10 October 2018
Thank you for staying with us recently. Our highest priority is to make sure you receive outstanding accommodations and a peaceful stay, and we are sorry we failed to deliver. Please accept our apologies for the ants you encountered and for the inconvenience this caused...More
I will never stay here again. People were smoking on the balcony and down in the parking area when it clearly stated a no smoking zone. when I complained to the morning manager he just shrugged his shoulders and left. The carpet on the stairway...More
1 Thank jenphoto2016
Response from Jerre L, Reputation Management at Rose Garden InnResponded 17 August 2018
Sorry for your disappointment. I have never heard of a hotel/motel that does not charge a pet fee. Sorry you felt this was not fair. Thank you for your business and we hope to see you back again in the future.
I had booked a room with two beds for my employees. The evening they arrived the motel didn't have a room for them, as they'd accidentally given up their reservation to someone else. The first man I spoke to was completely unhelpful, and told me...More