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Annually my husband and I book here to attend our favorite convention. The event suggests to stay at a hotel several miles away, however it’s always worth it for us to stay here, you literally walk past the front desk and are 100 ft from...More
This Sheraton is currently being renovated. I had a newly renovated room, which was very nice and relaxing. Room was larger than average for normal King room. The Club was very large and served plenty of good food & beverages. This hotel is so very...More
I have over 2,000,000 air miles and I stay in a LOT of hotels. This hotel is absolutely the worst hotel I have stayed I have stayed in, in years.
1. No one knows where to get a luggage cart when you check in.
Thank Luke A
Response from SheratonPasadena, Front Office Supervisor at Sheraton PasadenaResponded 3 days ago
Dear Luke A,
Thank you for choosing to stay at the Sheraton Pasadena Hotel and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your...More
After last year we were so looking forward to the remodel.
Well, it looks nicer. But lets review.
We stayed here 1 year ago. So what's changed??
Last year: The work desk is less than a foot from the air conditioner. So keeping the room...More
Response from SheratonPasadena, Front Office Supervisor at Sheraton PasadenaResponded 2 weeks ago
Greetings Guest Craigatcraignet,
Thank you for taking the time to share your recent experience at the Sheraton Pasadena Hotel with us.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.
Thoroughly enjoyed my modern, chic, and fabulous stay at the Sheraton Pasadena. From the bellman, to the front desk, to meeting room space, to dining and décor, everything was on point! Divine wine and dining experience, a sunny delicious lunch on the patio, a morning...More