Hotel Indigo Napa Valley, an IHG Hotel
4195 Solano Ave, Napa, CA 94558-2233
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What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Indigo Napa Valley, an IHG Hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#26 of 32 in Napa
Location
Cleanliness
Service
Value
Conveniently located along the main artery running through this iconic wine region, the Hotel Indigo Napa Valley is perfectly situated to enjoy downtown attractions and nearby wineries. Our hotel offers multiple spots to hang out with friends and recap your day, including a heated outdoor pool with a hot tub and a bar with a see-through fireplace, white-marble bar and wood-slab tables. Or you can retreat to your room, with its spa-like bath, contemporary decor in soft tones and Keurig machine to brew your morning coffee. The 24-hour fitness center lets you stick to your workout regimen, too.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bicycle rental
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Secured parking
Wifi
Outdoor pool
Breakfast available
Vending machine
Conference facilities
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun terrace
24-hour check-in
24-hour front desk
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Coffee / tea maker
Refrigerator
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, French, Spanish, Chinese and 1 more
Location
Full view
Contact
4195 Solano Ave, Napa, CA 94558-2233
Getting there
Car HireSee all Napa car hire
142Reviews0Q+A25Room tips
Reviews
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Overall a great experience. Room was clean, shower was good, and room was comfortable. A couple of items, bathroom lighting is very dark, there are only outlets on one side of bed. We had to pay for parking. They didn’t mention up front. You could buy breakfast and it was good. The only real problem was that our room had a shared door. On our last night someone was booked in the other room. They were up late and we could hear everything.,
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Date of stay: June 2022Trip type: Travelled
Room Tip: Parking is not free. Ask for second floor without a shared door
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Helpful
This beautiful hotel completely lost all my faith when I had a " run in" with Mike the District Manager. My key deactivated and I went to the desk to have it re-instated. The name on my room was my husbands, yet my credit card was used to hold the room. When I asked to have my key activated Mike SCREAMED at me and told me it was not their policy for the safety of guests to ' give people room keys", apparently he did not see my name on account or the credit card. He threw me out of the lobby as well. He did all this in front of his employees who were horrified. I will presenting this to the President of IHG as well, spare yourself and don't even consider this for your vacation, he is insane. This about it...how did I get a key to begin with if I was unsafe and unauthorized?
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Date of stay: June 2022
Value
Service
Sleep Quality
1 Helpful vote
Helpful
Parking area is huge but no charging station for EV. Reception was nice. The room is big with good facilities. There is a pool. That I did not try. There have 3 main access, only the main entrance at the lobby can be accessed with out a key card. There is no cart or trolley provided so if you travel with a lot of luggages that can be a problem. Especially, if you are assigned the 2nd floor. The breakfast is quite good. But may be too much potato in your burrito. The restaurant is very strict about your breakfast voucher / coupon. Make sure you keep it, show it and have them take it. I put it on the table all the time, nobody pick it so I bring it back to the room with me. There the troubles happen. So make sure she takes it from you.
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Date of stay: April 2022Trip type: Travelled
Room Tip: Lots of parking lots but not sure if it is enough for busy seasons.
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1 Helpful vote
Helpful
Response from IHG Service, Owner at Hotel Indigo Napa Valley, an IHG Hotel
Responded 28 Apr 2022
Dear Nhoom, Thank you for sharing your impressions of your recent stay with us, and for choosing our hotel for your visit in Napa Valley. I am pleased that our breakfast and our rooms met your expectations. We strive to provide the best possible service as well as experience, and it is always great to hear from our valued guests on how we are doing. I also take note regarding your comments about our hotel not providing trolleys for your luggage. Please be assured that I will forward your comments to our team to provide a better experience in the future. I apologize if this might have caused you inconvenience. Once again, thank you for choosing to stay with us. We would be delighted if you visit us again in the future. Best Regards, Ben W. Case Manager IHGService
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Once in a while, one discovers a special little gem which, with a combination of professionalism, kindness and spectacular service together with reasonably priced but modern, extremely comfortable, clean and quiet rooms will create a totally memorable experience. Taylor and Jessica made our stay all that and more, far surpassing all expectations. We loved every minute of our stay. Thank you both for making us smile and feel so well cared for.
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Date of stay: March 2022Trip type: Travelled
1 Helpful vote
Helpful
Response from Jessica Carey, General Manager at Hotel Indigo Napa Valley, an IHG Hotel
Responded 12 Mar 2022
Dear mjac2022, Thanks for your time to give us your valued feedback. We are so glad our hospitality made the difference on your experience in the Napa Valley. We look forward to seeing you again soon, until then happy and safe travels.
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So this hotel is pretty basic, nothing to brag about. The beds are comfortable and the shower pressure is good. However, we did experience some issues. Our shower door broke when we were out of the room and when we came back had to pack everything up and move rooms pretty late in the evening. All we got is a "sorry, it happens all the time" WHAT?!?! What if we were in the bathroom at the time it happened? No comps or upgrades provided. Also the rooms are poorly lit, not enough lighting especially in the bathroom, i had to set up my phone flashlight while doing make up since its such a low light area. The tv is small as well. Not overly impressed with this one. Location is about 10 mins from downtown Napa and there is a really good Italian rest. nearby (in walking distance). I like that they dont charge for parking. Did not receive my spire elite bonus points and for the welcome amenity they gave us 2 bottles of water and let us pick out 2 cheap snacks from their little grocery area (most hotels give you something better). Probably would not stay here again next time we visit. Oh and the walls are pretty thin, could hear the loud family across the hall arguing about where they were going to eat at like 8 in the morning!…
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Date of stay: November 2021
Rooms
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Jessica Carey, General Manager at Hotel Indigo Napa Valley, an IHG Hotel
Responded 05 Dec 2021
Dear Katie, Thank you for taking the time to give us your feedback about your stay at our hotel. We're committed to providing you with the best overall experience and we're saddened that we've missed the mark on your past visit with us. I'm sorry to hear about the shower door shattering in the bathroom, that made a negative impact on your stay. We do require guests to move in any situation where a room becomes unsafe and I am sorry you were misinformed by staff as the door shattering don't happen all the time, however the move for safety is a standard we pride our service to guests on. As for points I have corrected it as you were staying on a free night the points are awarded at the end of the week not at check in when we review stays. I have shared the issues you experienced with our hotel team to make necessary improvements. Trust that all you've highlighted will be looked into to ensure each stay would be as pleasant and comfortable as it can be. Thank you again for your valued membership with IHG and wishing you a wonderful holiday season!
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Comfy beds, clean and upscale bathroom, nice and helpful staff, free coffee, clean and sufficient gym. I was very happy with the overall value and I highly recommend this hotel to travelers visiting Wine Country.
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Date of stay: November 2021Trip type: Travelled
Value
Service
Sleep Quality
Helpful
Response from Jessica Carey, General Manager at Hotel Indigo Napa Valley, an IHG Hotel
Responded 05 Dec 2021
Dear LoveTravel759200, Thanks for your time to give us your valued feedback. We are so glad our hospitality made the difference on your experience in the Napa Valley. We look forward to seeing you again soon, until then happy and safe travels.
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Check in was awful, but finally got the room key. Unpack the language and open the sheets, I found disgusting 2 hairs and several unknown crumbles. See the pictures. You can see several dots on the picture #1. Picture #2 is zoomed. You can see the hair. There are two hairs and several crumbles on the sheets!! I had to go back to front desk to deal with awful front desk to change the room. Second room was better than first one except 1.toilet tank was leaking and hear the filling water noise all night long and could not sleep, 2. dusty everywhere, 3. I got bug bite while sleeping. Never go back.
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Date of stay: November 2021
Cleanliness
Service
Sleep Quality
Helpful
Twenty of us stayed at Hotel Indigo for my 60th and we can't say enough great things about this hotel and their staff! The General Manager, Jessica, is simply amazing! WOW! She went above and beyond to make sure our stay was perfect! Sharon took care of us each morning when we all gathered for breakfast. Everything on their breakfast menu was worth tasting....so yummy! Austin did a fabulous job coordinating our initial reservation process. We HIGHLY recommend Hotel Indigo in NAPA!
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Date of stay: November 2021Trip type: Travelled
1 Helpful vote
Helpful
Response from Jessica Carey, General Manager at Hotel Indigo Napa Valley, an IHG Hotel
Responded 05 Dec 2021
Dear Suzesingleton, Thanks for your time to give us your valued feedback from your large group on your special birthday weekend. We are so glad our hospitality of our hotel and staff made the difference on your experience in the Napa Valley. We look forward to seeing you again soon, until then happy and safe travels. Wishing you a blessed holiday season.
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Convenient location en route to the wineries in Napa Valley. Bed is comfy, shower had good water pressure and the AC and heat were very quiet for an in room unit. Also enjoyed the hot tub and pool. Free coffee in the baby and in the room. Plenty of free parking. Downsides: Poor WiFi in our room (2nd floor near pool). Very limited number of outlets for power in the room (power and USB on one side of the bed but not the other).
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Date of stay: November 2021Trip type: Travelled
1 Helpful vote
Helpful
Response from Jessica Carey, General Manager at Hotel Indigo Napa Valley, an IHG Hotel
Responded 05 Dec 2021
Dear Wine_and_Foody, Thanks for your time to give us your valued feedback . We are so glad our hospitality of our hotel made the difference on your experience in the Napa Valley. We look forward to seeing you again soon, until then happy and safe travels. Wishing you a blessed holiday season.
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The 4 of us were staying in Sonoma for several days and decided to head to Napa for a day or 2. Son picked out this hotel and what a gem it was! They had available rooms for my husband and I and also my son and his gf at a reasonable rate. Staff was so very friendly and helpful. Rooms were immaculate and modern and so was the rest of the hotel. I wish we wouldve stayed here instead of Sonoma hotel. I would definitely stay here again. In a safe neighborhood too
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Date of stay: October 2021
Rooms
Service
Sleep Quality
Room Tip: You will be VERY pleased!
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Helpful
Response from Jessica Carey, General Manager at Hotel Indigo Napa Valley, an IHG Hotel
Responded 22 Oct 2021
Dear mare4966, Thank you for your positive review, it was our pleasure to be of service and allowing us to show you our hospitality we have to offer here in the Napa Valley. We look forward to having you visit in the future until then safe travels! Warmest regards from all of us at Hotel Indigo.
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PRICE RANGE
US$241 - US$445 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
chateau hotel napa, the chateau hotel
FORMERLY KNOWN AS
Ivy Hotel Napa/BEST WESTERN PREMIER Ivy Hotel Napa
LOCATION
United StatesCaliforniaNapa ValleyNapa
NUMBER OF ROOMS
115
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Claim Your Listing Frequently Asked Questions about Hotel Indigo Napa Valley, an IHG Hotel
Which popular attractions are close to Hotel Indigo Napa Valley, an IHG Hotel?
Nearby attractions include Klamath Park (0.7 km).
What are some of the property amenities at Hotel Indigo Napa Valley, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Indigo Napa Valley, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Indigo Napa Valley, an IHG Hotel?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Hotel Indigo Napa Valley, an IHG Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Hotel Indigo Napa Valley, an IHG Hotel?
Conveniently located restaurants include Galpao Gaucho Brazilian Steakhouse, Bistro Don Giovanni, and Fume Bistro & Bar.
Are there opportunities to exercise at Hotel Indigo Napa Valley, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hotel Indigo Napa Valley, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Hotel Indigo Napa Valley, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, French, Chinese, and Hindi.
Are there any historical sites close to Hotel Indigo Napa Valley, an IHG Hotel?
Many travellers enjoy visiting Napa Valley Opera House (5.1 km) and Napa 9/11 Memorial Garden (5.0 km).
Is Hotel Indigo Napa Valley, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.