Comfortable beds and a little patio to enjoy some fresh air! The staff was very helpful, especially when recommending placing to eat around the hotel. There was plenty of parking which I thought might be an issue.
Had six folks meeting at Best Western in Napa for a fun weekend of wine tasting. One of the other couple picked out hotel. Great location and great staff..Highly recommend! You can walk to downtown and after dinner it was a nice walk back.
Beautiful remodel of the rooms at this hotel. Comfortable bed and pillows. Felt safe and secure. Great location. Near several restaurants, balloon rides and easy access to highway heading to Napa Valley or back Southwest to San Francisco!!
The location is great, easy to access restaurants, wineries, etc. The BW is spotless and while they do not clean the rooms daily you can access clean towels etc. We didn't care for the restaurant which was called Cajun but the servers were most willing to help but kind of over did the checking in on our order etc. I think they had just opened.
Was told we would not hear construction crew as they would end and begin at certain times. That was not true. Crew directly above our room worked until 8:30 pm and began at 6:30 am, despite being told otherwise. Every metal toe boot step was loud and clear at 6:30am Saturday and Sunday morning along with moving heavy objects and tools.
Breakfast was pitiful. Just wrapped snacks! This BW is expensive and amenities are minimal. The in room coffee maker was broken. The place is being renovated & rooms are clean but quite stark with minimal furniture. We didn’t even have a table & only one chair. The swimming pool is no bigger than a large hot tub. Hot tub also small but it did work. Only fits 4 people. Won’t stay here again.
No wow effect. It's an Inn, not a five star hotel, but we were surprisingly very comfortable. Spent four nights there. Inside and outside were very clean. Staff was especially friendly and accommodating. Exercise room was sufficient to get in a good workout. Laundry facilities on premises. Breakfast was grab and go continental and much appreciated. Room was very large. About a five minute car ride to downtown. Used the money saved on the room to treat ourselves to two really good shows at the Blue Note. Highly recommend. MANY food choices, from major chains to independents, and a Target across the street. Overall positive experience and great value Glad we didn't spend twice as much or more to be elsewhere.
When we got back to our hotel, our room key was not unlocking the door and was flashing red. The woman working at the front desk came up to help us but her master key would not open the door either. She said that with the recent renovations the normal locks were replaced with electronic locks and that the battery in the door lock had died and there was literally no way for us to get into our room (which also had all of our belongings). Additionally, the woman working at the front desk let us know that the hotel was completely sold out for the night so there would be no other rooms available for us to sleep in; not to mention we were given no explanation on how/when we would be able to get our belongings and had to drive & fly home the next morning. Luckily, one of our friends had gone back early because she was feeling ill and waiting for her boyfriend to come pick her up. She was sleeping when we got there but eventually she woke up and was able to let us in. But if she had not been there or had been picked up even 10 minutes prior, there would have been no way to get into our room. These rooms need to have a way for staff to bypass the locks if the battery dies (aka a working master key of some kind) to avoid issues like this in the future. Without a way for staff to get into the rooms, this can be extremely high-risk for hotel guests especially if there was an emergency of any kind, medical or otherwise. Besides this issue, the room was clean and the staff was kind. Location is convenient. Check out was simple. However unfortunately this major issue we encountered overshadowed the positive aspects of our stay and I hope Best Western is able to remedy this issue for future guests.…
Hotel was clean and perfectly fine. The construction noise from the room below was not. Arrived in our room to heavy hammering noise , continued on until 5 pm. Saturday morning started back up at 9:30. The front desk should have mentioned the extremely loud construction noise would be going on and gave you the choice to be in a different room, or maybe not rent the rooms at all. The floor was literally shaking from the construction going on. The hotel should at least offer a discount or at least tell you about the noise.
locations very good in and out very easy 10 minutes to shopping outlet 8 minutes to downtown napa where most of the fine dinning restaurants located within 30 minutes to lots of winery we had a wonderful time in napa only problem we had was THERE IS NO HOUSE KEEPING SERVICES ------------hope they could changed that it has nothing to do with hotel.com this is the western hotels problems