This property has garnered a reputation for not picking up their phone or returning voice messages. Communication via email is sporadic. Also, please note their cancellation policy – it is the MOST SEVERE I have ever encountered in my life, including the Napa vicinity. Even though I had to cancel over 6 MONTHS IN ADVANCE, they kept the entire down payment. No credit for future stay, just forfeiture.
My husband and I and another couple stayed for four nights. Loved the Inn's location in a pretty neighborhood with other lovely Victorian homes, close enough to walk to town for dinner. Dede was very helpful in advance describing the various room options, suggesting restaurants and making reservations for us. We loved our room (Hannah Moore) and its spacious bathroom. Great bed linens and towels. We had a problem getting any heat and our friends in the room above us got too much heat! Dede tried to solve the problem but was not able to during our stay. We'd been looking forward to the delicious breakfasts but unfortunately their chef was sick and we got take-out burritos and fruit served on paper plates with plastic utensils. The good news--when we wrote about these issues after returning home, Sally (the manager) apologized, explained the situation in detail and gave us a generous credit. We know it's not easy operating in the times of COVID and her responsiveness really showed her care about her guests and the reputation of the Inn.…
My close girlfriend and I stayed here for a girls weekend get away at the Randolph Cottage and I cannot express how sweet and quaint this property was. The staff were so welcoming and helpful! Our room was spacious and clean and we were greeted with a lovely note and complimentary bottle of wine! The bay windows that open to a small outside sitting area were lovely in the mornings, the neighborhood cat even thought so as well! We are most definitely staying here again!
Truly exceptional. From the smallest touch, everything was perfect. DeDe and Sally and the entire staff went out of their way to make our visit special. If back in Napa again, we will definitely stay here. They also can help with arranging private wine tours. They arranged one for us through Raul from the Napa Sonoma Wine Guy.
What a wonderful Inn. Dee Dee and her staff could not have been more accommodating. First, the chef is fantastic. Breakfasts were creative and delicious. We stayed in a cottage, and all was spot on. Beds were very comfortable, bathrooms had a great shower and wonderful lighting, and the "kitchen" amenities were first class. Being able to walk to the riverfront in 5 minutes, yet feel like we were isolated rom the town was special. Will be back.
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