If you are looking for a beautiful Napa escape, I highly recommend this hotel! The outdoors with the Waterfall and Firepit, add for the perfect way to wind down. The staff is extremely helpful and always saying hello as you walk through the property! Breakfast is delicious, rooms are clean and VERY comfortable beds!!! I can't wait to go back!
Room was clean, bed was comfortable, room was sort of tight but we had everything we needed a microwave, small refrigerator, a desk and small sitting area. The grounds had big beautiful flowers and a fire pit sitting area that we enjoyed a couple evenings. The coffee and breakfast available was not to our tasting and we went out for breakfast every morning. But it would be convenient for those who do enjoy it.
This place exceeded expectations! The property was lovely, felt almost like a resort. Room was clean, bed was very comfortable, breakfast was really good. Nice to be near the wineries but not *too close...still felt quiet and out of the way. I'll be back!
**UNLIMITED** Service Hotel Review of SpringHill Suites by Marriott Napa Valley Reviewed yesterday This hotel may be a "limited-service hotel" on paper, but what our family received surpasses most of the full-service and luxury hotels we've stayed at. The staff is kind and quick to help every guest. Requests for extra towels and blankets were fulfilled promptly. Breakfast items never run out. And all the staff smiles. The hotel is dated, but it’s extremely clean. Grout in the bathroom is very white! The windows can open. The trundle is great for 2 kids… one on the sofa part (remove cushions) and one on the trundle. Their responsiveness to the in-app chat is among the best. In fact, I asked a huge favor via chat the day before checking in and they fulfilled it! I didn’t think it would be possible, but they made it happen. I was floored that they were able to get a Swedish princess cake with only a one-day notice, and they didn’t charge me an arm and a leg for it, like they would at a luxury hotel. And it turns out, the GM Brandon is the one who had been chatting with me in-app, and entire management team helped with this mission. Thank you, Brandon, for you leading the way. Thank you, Lauren, for picking up the cake. Thank you, Joselyn, Michelle and Eli, for scouring the internet and making phone calls. As promised, the cake was in our room when we returned from dinner. My husband was so surprised and loved it. This kind of service is incredible for any hotel, especially from a limited-service hotel. Cons: Water doesn’t get hot enough and will keep changing from warm to cold in the middle of a shower. Happened in the morning and at night. Then, a day after coming home (yes, I waited that long to start unpacking ), I realized that we left my kid's favorite blanket at the hotel. I emailed them and I received a response from Michelle within 15 minutes! They found the blanket! A day later, I received an email from Brandon telling me that he dropped it off at the post office to be mailed back to us. And I just received it!…
Really clean hotel. The staff (front desk, housekeeping, buffet) were all very friendly and nice. Check-in process was quick and painless. The breakfast buffet was great -- good food options plus coffees with non-dairy options and hot chocolate and hot cider. I would absolutely stay here again. Great location. A great bargain for Napa!! The business center was a great plus too. I was able to print something that I needed -- so easy and convenient.
OK, so this place is tucked away in a not all that appealing industrial/business park like area. It's safe and quiet...but you won't be walking to shops & restaurants. They are a 10-15 minute drive away. As you long as you manage that expectation - which is understandable in that you are paying 1/2 the price that you would for downtown Napa - I don't think you can go wrong. The place is immaculate. My room was spotless. The common areas are comfortable & attractive. The pool area was lovely. The complimentary breakfast was substantial. There's a handy guest laundry room & gym. Every member of the staff I encountered was friendly & professional - front desk, housekeeping, food service, The check in person went out of her way to accommodate my early check in request.
Where can you stay in Napa and be so close to the downtown and wonderful dining at such a great rate? We loved our stay! The team was welcoming, professional and adhered to the COVID guidelines which made us feel safe. Enjoyed the complimentary breakfast before heading out for an early/full day of winery visits. Our room was SPOTLESS! We met the GM Brandon who was charming kind and offered great suggestions. He runs a great team. We hope to bring our entire staff of 60 back this summer and hope to block 30-50 rooms. Arrivederci Napa! The Giovanis
The management is terrible and makes up his own policies to increase revenue. Skip this place. To start with, at check in there was a rude front desk attendant who wanted to just stand there and argue with me about things she didn't understand. The rooms are fluorescent lit and awful, like some kind of municipal building. Everything about this place is cheap cheap cheap, from the employees to the breakfast which is not as pictured, not even close, and its dirty. There is absolutely zero human concern for anyone's well being. This hotel is only good for homeless people and contract workers, and it is filled with them. Definitely not the type of place you would want to stay on vacation. It's cheap, but for what you receive, they should pay you to stay there.
we stayed here as base for our wine adventure in Napa. It was a little further than we thought but worked out great for us. The hotel is nice, updated. great breakfast - hot real scrambled eggs, yogurts, oatmeal, various breads to toast, juices. Not to heavy just perfect before exploring the wine areas. The bed was supper comfortable. nice roomy comfortable sofa, had a microwave and wet sink area. nice bathroom. great air conditioning. People were very friendly. we had a great stay
We stayed over the Thanksgiving weekend (for one night - Friday to Saturday). Everything went smoothly from check in to check out, they are pet friendly. Complimentary breakfast (7-10 am), good selection, well and quickly restocked, decent food quality. The only little “issue” would be the coffee- very watery, more as a weak tea than coffee. Staff was professional and friendly.