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All reviews city walk cafe sierra visiting universal executive floor free shuttle self parking breakfast buffet corner room per day hollywood hills shuttle service metro station early check citywalk concierge burbank convenience
Idea location for Universal Studios, City Walk is great for evening entertainment and food (five minute walk). There's a Metro station at the bottom of the road, found this the best and cheapest way to get around LA ($7 all day pass).
Service and food...More
A standout was Roxanne at the front desk. She took excellent care of our family. We asked to change rooms shortly after check-in due to a guest next door and their small dog. Roxanne was able to get us a new room, same view, and...More
Review collected in partnership with Hilton Hotels & Resorts
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Date of stay: December 2018
Thank Travis O
Response from HiltonUniversal, Manager at Hilton Los Angeles/Universal CityResponded 4 weeks ago
Thank you for taking the time aside to write a review regarding your recent stay here at Hilton Universal in such glowing terms.
All of the Hilton Universal team are happy to read that we exceeded your expectations with the hotel and the...More
We spent two nights here December 25th and 26th. First of all I thought I did research and even though I am a HH member I thought I had to purchase the package deal from Universal studios to get into the park early. I was...More
Date of stay: December 2018
Response from HiltonUniversal, Manager at Hilton Los Angeles/Universal CityResponded 2 days ago
Thank you for your recent review., I want to apologize for the lack of customer service you received. It is uncharacteristic of our hotel and team members to not be fully aware of our surroundings and on the shuttle that Universal Studios provides....More
We visited this hotel early January and stayed for a period of 7 nights. The service was absolutely shocking!! Check in has long ques and the staff at check are not the friendliest. No smiles or anything to do with the personal touch.
Date of stay: January 2019
Response from HiltonUniversal, Manager at Hilton Los Angeles/Universal CityResponded 3 days ago
Thank you for your recent feedback. I apologize you had a disappointing experience with our property and our staff. Our staff are trained to not only be friendly, but treat every guest with respect and to ensure that we exceed expectations.
We had a problem with our original room, which maintenance couldn’t repair, so they said they would find us another room and send the key cards up to us. We did offer to go down and pick up the cards, but they kept telling us...More
Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior …Morelevel of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Gold level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located steps from Universal Studios Hollywood and CityWalk Los Angeles. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.