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Hilton Los Angeles / Universal City

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Traveller (2114)
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Panoramas (40)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

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About

#28 of 361 hotels in Los Angeles
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Experience this AAA 4 Diamond hotel, situated just a block away from the entrance to Universal Studios and minutes from Hollywood. The Hilton Los Angeles/Universal City hotel is perfect for travelers looking to explore some of Los Angeles' greatest attractions. All guest rooms and suites feature attractive decor and have high-speed internet access. Keep up-to-date with work at any time in the 24-hour business center. Have a Hollywood wedding in the 16,000 sq. ft. Sierra Ballroom, or hold conferences and meetings in the hotel's 32,000 sq. ft. of function space. Enjoy local cuisine in the Café Sierra hotel restaurant, which offers California, Continental and Chinese cuisine in a modern, brightly lit setting.
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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Valet parking
Paid private parking on-site
Paid wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Kids' meals
Snack bar
Vending machine
Poolside bar
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shops
Sun loungers / beach chairs
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Air conditioning
Desk
Interconnected rooms available
Room service
Safe
Refrigerator
Flatscreen TV
On-demand films
Seating area
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Family
Languages Spoken
English, Spanish, Chinese, Filipino
Hotel links
Special Offer:Book in Advance and Save up to 17%
5830Reviews223Q+A100Room tips
Traveller rating
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Lynn S wrote a review Yesterday
1 contribution
The first time we stayed at this hotel, it was the bell service and valet that left a good impression. This time around, it was I think Maria? at guest services who I spoke with over the phone day before arrival. I requested for balloons, upon check in, they not only prepared balloons, but had a piece of cake waiting in the room. Thank you so much, it was well appreciated. During this stay, Cristina has also been wonderful in answering all our inquiries. She is knowledgeable, warm and friendly. It was such a pleasure being assisted by her. Thank you Cristina. Hope you had a nice birthday though you are working. The room is spacious, clean except window sills. Plenty of elevators, but are all so slow. Shuttle service run every 15 minutes. The location is really a plus if you are spending a day or two at Universal.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Shuttle service to Universal studios and city walk runs every 15 minutes. 8 minute uphill walk...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jess M wrote a review Aug 2022
San Ramon, California35 contributions64 helpful votes
Hotel's Favourite
Our first visit to this hotel turned out to be better than we expected. This was mainly due to the kindness of the staff. Big shoutout to Roberto at the pool bar for ordering our food and making us comfortable in a cabana. He really went the extra mile. There was also a wonderful gentleman who stayed with our bags while we checked in and then brought them up to our rooms. He was so welcoming and helpful. I wish we could remember his name (Julio?). We loved the fact that we were guaranteed connecting rooms. The shuttle to the park was convenient and came approximately every fifteen minutes.
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Date of stay: July 2022
Rooms
Service
Sleep Quality
Room Tip: rooms 1973 and 1972 were nice because we could see the park.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Hilton Universal, Sales at Hilton Los Angeles / Universal City
Responded 03 Aug 2022
Thank you for taking a moment to rate your experience. We look forward to welcoming you back to Hilton Universal in the future when you visit the Hollywood and/or Universal City area!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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La D wrote a review Yesterday
1 contribution
Everything was phenomenal ! From the booking to check in process. We had the pleasure of working with Marisol, A lovely Filipino girl! She was delightful and always greeted us so well. The room was spacious, very clean, the location was perfect - a quick short walk to the universal park! Our family enjoyed our stay! We strongly recommend this hotel.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kay Z wrote a review 20 Feb
1 contribution
The reception staff, Cristina, was friendly, courteous, and extremely professional. She greeted me with a warm welcome, and her efficiency in handling check-in procedures was remarkable. Additionally, Cristina was attentive to my requests and provided helpful information about the hotel amenities and local area.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hilton Universal, Marketing at Hilton Los Angeles / Universal City
Responded yesterday
Thank you for highlighting our amazing team in your review. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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april e wrote a review 19 Feb
1 contribution
Universal Hilton took great care of us, messaging back promptly when I made a request through the Hilton app. Jerome G and Tawana were both prompt, thoughtful, and professional, personalizing our stay. We will certainly be back, and bring more family next time.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hilton Universal, Marketing at Hilton Los Angeles / Universal City
Responded 2 days ago
April, Thank you for your great review. We work hard to offer high-quality service to every guest. We made sure to share this feedback with Jerome and Tawana to give them the recognition that they deserve!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Manyi L wrote a review 16 Feb
1 contribution
We stayed for two nights. The room was spacious and clean. The view out the window was fantastic. The bed was very comfortable. Cristina at the front desk was courteous and answered all of our questions. Would definitely recommend friends to stay!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hilton Universal, Marketing at Hilton Los Angeles / Universal City
Responded 3 days ago
Manyil, Thank you for providing feedback on your recent experience. We take pride in providing a clean and comfortable space, so our team appreciates that you noticed. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Emma D. wrote a review 16 Feb
Henderson, Nevada1 contribution
We enjoyed our stay at this Hilton. We like the location, ambiance, and the clean room. The service by Cristina at the front desk was excellent! She really focused on our needs for booking an extra night stay. Cristina is very courteous, attentive, and pleasant to work with.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hilton Universal, Marketing at Hilton Los Angeles / Universal City
Responded 3 days ago
Trek, Thank you for your great review. We work hard to offer high-quality service to every guest. We made sure to share this feedback with Christina to give them the recognition that they deserve!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JLM wrote a review 11 Feb
Palm Desert, California4 contributions4 helpful votes
This is probably our 6th or 7th stay @Hilton LA/Universal City. Upon arrival we checked in with Marisol who was pleasant and professional. Hubby surprised me with an upgrade to our room, The Governors Suite, 23rd floor did not disappoint. We had more than enough room. Enjoyed the room, the views and don't forget the incredible Master Bath. Now the Gym/Fitness center... plenty or cardio machines, 1 Pelaton and another Spin bike. But when it comes to weights.. the set up is great for Cardio enthusiasts. We tried to get into 5 on The Hill without a reservation. We ended up getting roomservice which was wonderful, the Hilton Club was delicious. Overall, great stay as always. We will be back soon.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hilton Universal, Marketing at Hilton Los Angeles / Universal City
Responded 1 week ago
We are pleased to hear we continue to provide outstanding service. Thank you for your kind words. We look forward to hosting you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Elisa C wrote a review 11 Feb
3 contributions
Had the best experience. Great Hotel, impeccably clean, very comfortable. Would have liked breakfast included. Awesome buffet breakfast, also breakfast from the menu. Starbucks inside the hotel was a home run! Hotel shop has everything you could ever need during your trip. Room service was THE BEST!! Hotel is so close to Universal City, secure walking distance, very good pedestrian signage. Universal Studios Shuttles come and go often, and Citysightseeing hop on hop off blue route comes right to the hotel lobby, which is very convenient. Friendly staff all over the hotel, specially Cristina at the front desk, who checked us in and gave the best tips, also helped us greatly with a mishap on our returning shuttle to the airport. Thank U, Cristina!!
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hilton Universal, Marketing at Hilton Los Angeles / Universal City
Responded 1 week ago
Elisa, Thank you for providing feedback on your recent experience. We take pride in providing a clean and comfortable space, so our team appreciates that you noticed. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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shanna B wrote a review 11 Feb
1 contribution
Rosendo in the restaurant was amazing! We had him each morning for breakfast and he was so good and attentive!! All the staff was so friendly and made sure we had what we needed, from the check in desk to the bar staff, they were all so friendly and helpful. We love this hotel and we will definitely be back!!
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Hilton Universal, Marketing at Hilton Los Angeles / Universal City
Responded 1 week ago
Shanna, Thank you for highlighting our staff. We made sure to share this feedback with management to give them the recognition that they deserve!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
R 4,970 - R 6,973 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton los angeles / universal city hotel los angeles, hilton universal city, universal hilton, los angeles hilton
LOCATION
United StatesCaliforniaLos AngelesUniversal City Area / Central L.A
NUMBER OF ROOMS
495
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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HILTON LOS ANGELES / UNIVERSAL CITY - Hotel Reviews & Price Comparison (CA) - Tripadvisor

Frequently Asked Questions about Hilton Los Angeles / Universal City
Which popular attractions are close to Hilton Los Angeles / Universal City?
Nearby attractions include The Wizarding World of Harry Potter (0.4 km), Universal CityWalk Hollywood (0.5 km), and Jurassic Park The Ride (0.4 km).
What are some of the property amenities at Hilton Los Angeles / Universal City?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Los Angeles / Universal City?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Los Angeles / Universal City?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hilton Los Angeles / Universal City?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Hilton Los Angeles / Universal City?
Conveniently located restaurants include Bubba Gump Shrimp Co., Good Neighbor, and Three Broomsticks.
Are there opportunities to exercise at Hilton Los Angeles / Universal City?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Hilton Los Angeles / Universal City?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Los Angeles / Universal City offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Los Angeles / Universal City?
The staff speaks multiple languages, including English, Spanish, Chinese, and Filipino.
Are there any historical sites close to Hilton Los Angeles / Universal City?
Many travellers enjoy visiting Legends Of Hollywood Tours (7.1 km), Greystone Mansion and Park (6.2 km), and TCL Chinese Theatres (4.1 km).