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Americas Best Value Inn Hayward

Traveller (24)
Room & Suite (19)
Dining (2)

About

Location
Cleanliness
Service
Value
Property amenities
Free Parking
Room Service
Free High Speed Internet (WiFi)
Business Centre with Internet Access
Laundry Service
Non-Smoking Hotel
Self-Serve Laundry
Wheelchair Access
Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
Good to know
HOTEL STYLE
Budget
Business
HOTEL CLASS

Location

Full view
55Somewhat walkable
Grade: 55 out of 100
36Restaurantswithin 1 km
3Attractionswithin 1 km
44Reviews
44Photos
1Q+A
10Room tips
Traveller rating
  • 3
  • 9
  • 12
  • 12
  • 8
Time of year
Traveller type
Language
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  • English
I have been staying at this location for over a year, and the management is excellent. My work crew and I are always treated like friends. Sudeep goes above and beyond to make us feel at home. On my last stay, I did have equipment stolen from my truck. This is the first incident
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Review collected in partnership with this hotel
Response from Tina M, Guest Relations Manager at Americas Best Value Inn Hayward
Responded 08 Mar 2018
andynsse, Thank you for leaving your five star rating of Americas Best Value Inn Hayward hotel. We appreciate your high rating of our hotel, though I am so sorry that your property was lost or stolen during your most recent stay with us, and I want to assure you that we take the security of our guests very seriously. We are addressing our security procedures and policies to improve upon the guest experience in the future. Your comments regarding the ways we can still improve are just as important, and we can't wait to show you how we have taken them to heart.
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This hotel was on par with other nearby hotels costing much more. The woman at the desk was very helpful. The hotel could use new carpets, and the room I stayed in [211] must have had a previous guest that disliked light switches, because more than half of them were broken or
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Response from Tina M, Guest Relations Manager at Americas Best Value Inn Hayward
Responded 05 Feb 2018
Douglas D, Thank you for your review and comments regarding your stay. We appreciate that you've taken the time to share the ways that we have impressed you and I regret to hear that you weren't thoroughly impressed with our carpet and the light switches as well. While I am glad you do see it as a good value for your money and have taken the time to recognize the hospitality that we aim to provide for each and every guest. We are also forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we have improved to impress you even more.
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We got this room via the Internet and forgot to look at the reviews. The staff was nice, but the hotel smelled like smoke and the carpets were dirty. The room was run down and not well kept. I would not stay here again.
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Response from General M, Guest Relations Manager at Americas Best Value Inn Hayward
Responded 17 Aug 2017
Dear Diane B, We are sorry to hear that your stay & experience was unpleasant. We do our very best to ensure our rooms & equipment are thoroughly cleaned and maintained. Thank you for bringing this misstep to our attention, as it helps us to improve. We hope you will give us another chance should you return to the area.
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I recently got a job in San Jose and stayed here for a week while appying for apartments. I thought the hotel staff was great!! On my second day of work I wore a fancy blouse and couldnt zip it up in the back and the lady in morning at the front desk helped me zip it up so I
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Response from General M, Guest Relations Manager at Americas Best Value Inn Hayward
Responded 19 Jul 2017
Dear Chevelle , Your kind compliments mean so much to us, and we thank you for taking the time to share this review. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We enjoy sharing these reviews with our staff and we all look forward to seeing you again.
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Got into the room there was trash food cleaning rags toilet had paper inside it The girl at the desk I called she said she more me and she did into a clean room the problem after that is they had shampoo was what they gave me to was my body she said they where out of soap it
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Response from GM_CustomerService, Guest Relations Manager at Americas Best Value Inn Hayward
Responded 19 Jun 2016
Dear Guest, We apologize for the inconvenience. I am personally looking into your feedback. Regards GM
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All photosTravellerRoom & SuiteDining Pool & Beach
Photo provided by managementAmericas Best Value Inn Hayward
Non-Smoking Two Double Beds
basic TV
Did clean sink. left water spots
Shower tub area.
bathroom
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1234
I don't know sorry
0 votes
"First floor for ice"
"there are 2 rooms right on top of the reception which are the biggest and as claimed the best rooms. I was given one - but it had bed bugs."
"We had a room on third floor, we were supposed how quite it was"
"You can talk to anyone there and they all will help you depending on what you like."
"Get to the breakfast area ASAP--the line for the pancake machine gets long fast."
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12
LOCATION
United StatesCaliforniaHayward
NUMBER OF ROOMS
76
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