Nickelodeon Hotels & Resorts Punta Cana
Carretera Uvero Alto, Uvero Alto, Punta Cana 23000 Dominican Republic
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US$491
Free cancellation until 22/08/01
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US$505
US$395
Free cancellation until 22/08/12
US$505
US$395
Free cancellation until 22/08/12
PricelineUS$505
Hotels.comUS$395
TripadvisorUS$395
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitised high-traffic areas
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Updated 21/01/18 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Nickelodeon Hotels & Resorts Punta Cana
Updated 21/01/18 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#5 of 6 in Uvero Alto
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Nickelodeon Hotels & Resorts Punta Cana is the first resort of its kind in the Caribbean - and the world - this five-star vacation destination brings the spirit of infinite play to every minute of the day. From the Aqua Nick playground to our luxurious spa, we make sure that every guest has the experience of a lifetime. Our glamorous and spacious Swank Suites, the one-of-a-kind Pineapple Villa, and a wide variety of upscale accommodations all feature playful décor that brings out the inner kid – or the actual kid – in every guest. Personalized service is at the heart of the Karisma philosophy. Our friendly staff is waiting to indulge your every whim and will make sure your stay is filled with happy surprises. So join us on the golden sands of Uvero Alto Beach, just 25 miles north of Punta Cana Airport. Your family will never forget the colorful waterslides and pools, hanging out with their favorite Nickelodeon characters, hilarious Slimings, and the famous Karisma Gourmet Inclusive® Experience!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Parking
Wifi
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Airport transportation
Taxi service
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Steam room
24-hour security
Concierge
Convenience store
Currency exchange
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Infirmary
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Walk-in shower
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Whirlpool bathtub
Bath / shower
Complimentary toiletries
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Ocean View
Languages Spoken
English, Spanish
Location
Full view
Contact
Carretera Uvero Alto, Uvero Alto, Punta Cana 23000 Dominican Republic
Getting there
Car HireSee all Uvero Alto car hire
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Most Recent
This review is specific to Nickelodeon Resort and their Concierge Rep Ana Feliz. This resort has predatory, devious, and misleading hidden fees, and they completely rob hard working people of their money. 5 days prior to arriving to the resort we were emailed by Ana. She introduced herself and gave us a telephone number to use in case we needed to contact her, which didn’t work. You call the number; they transfer you to who they say is a manager/supervisor and the call ends up going to voicemail. You cannot leave a voice message because the mailbox is full. When booking this resort my sister and I were notified that since we were celebrating our children’s birthdays the resort would provide birthday celebration decorations. 5 days prior to our trip we find out that the birthday decorations for the room were in fact not included and that we will have to pay an additional extravagant amount for birthday decorations. We were also advised by Ms. Ana that we can participate in resort events such as dining with the characters and a private slime event. She provided us with flyers for different events which had one price and, in her email, told us that it would be a higher price which was $120 difference. When I questioned her about the discrepancy with the flyer and her email, she tried to brush it under the rug by reiterating what her fees were and by telling us that it was not their flyer, although it clearly was their flyer. We also found out after payments were rendered that Covid tests were done at the resort, but they charge fees anywhere from $40-$80 (including children) per person to get a Covid test. When the day arrived that we were supposed to finally take our trip we encountered an issue with our flight at the airport. When we paid for our stay at Nickelodeon Resort, we paid for a Flex pass which allowed us change reservations in the case that we had any emergencies. We paid $69 for said flex pass only to find out the day of that it was not worth the money because the resort does not Reimburse, change dates, or refund your money. We were faced with the unfortunate event that our Flight was changed and eventually cancelled. I immediately contacted Ana via WhatsApp and asked for her assistance. I advised her that my sister and I were both military personnel and were taking our children to their resort for a birthday vacation and pleaded for her help. I called Karisma and advised them the same. Karisma Booking Reps kept referring me to call the actual resort and I would call the resort and they would direct me to call Karisma. I spoke with 4 Different Karisma representatives which could apparently do nothing for me, and I later came to find out that we lost our money for the resort stay. the $69 flex pass they provide is only good between 30 up to 3 days before the trip. It does not cover emergencies the day of, or flight cancelations. They keep your money, they don’t refund you,…
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Date of stay: May 2022
Value
Location
Service
Helpful
Response from Karisma Hotels, General Manager at Nickelodeon Hotels & Resorts Punta Cana
Responded yesterday
Dear Nancy O On behalf of the management team and our staff at Nickelodeon Resort Punta Cana, we appreciate the time taken to write about your recent experience. It is with great regret to hear about the inconsistencies with the level of service you encountered. Typically we are known to provide our guests with exceptional stays from the moment our guests arrive till the time they leave. It is so disappointing knowing you had challenges during your stay and this ultimately affected your overall experience with us. Please rest assured we have addressed your experiences with the corresponding department heads for their internal review and we would like to continue our communication with you, please do not hesitate to contact us customerservices@karismahotels.com In the future, we hope to have an opportunity to host you for a stay that truly exceeds your expectations. Kind Regards,
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Hotel's Favourite
Not sure what so many reviewers find wrong with this resort, for us everything was top notch. Well at least everything the resort can control. Sure the rooms and the pool area are a little tired. But it’s been 2 years of COVID with no tourism so I can’t blame the resort for saving on maintenance. The service was great. No hustling, no tardiness, genuine service and appreciation of the earned tips. No complaints. Food was good too. We were not big fans of dinner buffet, but every al a carte was very tasty, fast and friendly service. We got hustled to buy a bottle of wine at Italian restaurant, but ultimately wrote it off on misunderstanding, as I refuse to ruin an evening over this. Kids had a blast. Waterpark was fun for. Couple of days. We used both nicks club, which is free and the baby club, which we paid for, for our younger child. Both were great, clean and very accommodating. We loved the beach. Yes it’s rougher waves than the beach next to it, but to us it was only more fun. Our kids are 6 and 3 and enjoyed jumping waves every day. We also loved that the beach is basically private. We also loved that they took many recommendations from the reviewers here. No sign of time share hustle. Pool cabana were free and available. Characters were seen many times throughout the day, especially if it’s your thing and you use an app. Heck I’m was fast and painless and maid service was the best out of any hotel I can think of. If you are looking for a great family vacation and can overlook a few cracked tiles and chipped paint here and there, this place is fantastic and everyone was super lovely to us.…
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Date of stay: February 2022Trip type: Travelled
2 Helpful votes
Helpful
Response from Karisma Hotels, General Manager at Nickelodeon Hotels & Resorts Punta Cana
Responded 28 Feb 2022
Dear Oxana R, Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive experience. Splendid experiences should begin from the moment you arrive till the moment you depart and we are happy to hear you encountered just this. Thank you again for your review, and we look forward to hosting you here at Nickelodeon Resort Punta Cana many times more in the future! Cordially, Hotel Management
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Great family vacation, wonderful friendly people great food and entertainment. If u have kids or grandkids this is the place to go. This resort was clean and beautiful and everyone went out of their way to make your experience the best it could possibly be. I would definitely recommend this place to friends and family. We are already talking about going back.
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Travelled
Helpful
Response from Karisma Hotels, General Manager at Nickelodeon Hotels & Resorts Punta Cana
Responded yesterday
Dear kbarrett901, Thank you for your recent review, we truly value the time taken to share your experiences and the details mentioned. We appreciate your comments; we are thrilled to know how memorable and special your stay was with us. We hope to you see again very soon at the Nickelodeon Resort Punta Cana or another one of our Karisma Hotels and Resorts! Kind Regars, Hotel Manager,
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The food was terrible and I am not even a snobby eater. The buffet had the same exact food every night. Most of the other restaurants are open only 2 or 3x per week so choices are very limited besides the buffet. They use misleading and pressure sales tactics to get you to sign up for their Karisma Travelers Club. Our concierge was nice, but almost right away she wanted to discuss other Karisma resorts. I told her that we were not interested in time shares or travel club, but she told us that she only wanted to show us Karisma resorts to consider for the future. She said the meeting would take an hour and we would receive a free $350 credit at the spa. This turned into a 3 hour pressure sales pitch to join their overpriced and shady Karisma Travelers club. Later in the week, my wife went to use the $350 credit and the spa rep said it was not included in the coupon discount so she had to pay full price. This was after the concierge scheduled it for her and said is was included free with the coupon. I was expecting more activities, entertainment, and characters appearances for the kids. The evening entertainment was horrible. They inflated the same little bouncy house every night and had a few employees (not even in costumes, but wearing their same resort work uniforms) get on stage and do dance routines. The first night we left after 20 min and went back to the room cause there was nothing else to do. There are much better resorts in Punta Cana. We would NEVER stay here again. …
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Date of stay: June 2022
1 Helpful vote
Helpful
Response from Karisma Hotels, General Manager at Nickelodeon Hotels & Resorts Punta Cana
Responded yesterday
Dear Trasner, Thank you for the time taken to provide us your review of your recent stay at Nickelodeon Resort Punta Cana; every comment raised by you is of utmost importance at the time that we evaluate our hotel and services. It is very disappointing to hear that your experiences did not live up to expectations. We can assure you that your experiences are not reflective of dining experiences and unique Gourmet Inclusive experience we offer to our guests. Your comments and feedback will be used constructively; ensuring we make every stay as close to perfection. Kind Regards, Hotel Manager
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+1
Unbelievable, amazing, beautiful, relaxing, unparalleled service. I can’t say enough about the time we had here at this resort. The people were amazing and so sweet. Everything was absolutely perfect. Ryan, the beach butler is the best!! He made sure we were happy at all times while at the beach. He is the jewel at this resort. Orlando, a bartender, also another diamond at this resort. Every day we were blow away at the incredible food, service, and staff at this resort.
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Review collected in partnership with this hotel
Date of stay: May 2022Trip type: Travelled
Helpful
Response from Karisma Hotels, General Manager at Nickelodeon Hotels & Resorts Punta Cana
Responded yesterday
Dear MrsBilow, Thank you for such a wonderful review and for sharing your experiences with the Trip advisor community. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Nickelodeon Resort Punta Cana will be your preferred resort for your next visit to Punta Cana and Dominican Republic Kind Regards, Hotel Manager
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Overall, Nickelodeon was a fantastic experience. We travelled with our 4 year old and 11 month old. We stayed in a swim up suite which was a plus for our 4 year old while the little one napped. The restaurants were great and the events in the gourmet village were awesome for the kids. The character breakfast is a must as well…very fun for the kids (even if our little one was a bit scared lol). The water park was clean and so much fun! Orlando by the beach was a bright spot! Very attentive and the best bartender we’ve had at any resort we’ve ever stayed. Our drinks were always full when we were at the beach and he even brought us over lunch! The man deserves a raise! Thanks, Orlando and the rest of the Nickelodeon staff!
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Date of stay: May 2022Trip type: Travelled
Helpful
I checked out this resort today 6/21/2022. Here’s my full break down of this resort. It’s just Ok nothing major to brag on it’s very over priced and they charge more money for everything which I didn’t see one review on this. Slime extra charge $50 no picture included. Character Breakfast extra charge $59 per adult and $49 per kids and so much more other things you have to pay for that should be included. You must download the Karisma app so you can follow the day and see what’s going on to even know where to be to see the few characters. My kids wanted to see SpongeBob and that never happened he wasn’t even on the list as a pop up character in which he should always be around. The only good restaurant is the Burger place. Spacewalker is not good and the only place you need to make reservations. Do yourself and kids a favor and go next door. The water park gets boring real fast and we paid for a cabana to have a nice place to sit $75 which is not the problem it’s the butler service that comes with it. Takes forever to bring you food and drinks. I totally understand we not the only ones being waited on but an hour to get a drink. We just walked over and got our own. Last but not least everyone we ran into complained about the amount of money they spent and was not happy with the resort. One family reservation was messed up. One family wedding ring was stolen from the room and another family said a guy walked in her room and stood over her kids while they was asleep. Now that took the cake. We heard her telling the front desk this as we was in line to check out. I talk with her shortly and she explained everything to me. I told her to write a review asap. I’m not trying to turn anyone away from booking here because your kids will have a good time but it’s underline stuff that need to be said in these reviews. The grounds are beautiful and the staff is great but this resort needs to do better especially for the price. I’m a travel agent and this is a honest review of this resort and if my clients want to book her this is what I will tell them and let them make the final decision.…
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Date of stay: June 2022Trip type: Travelled
1 Helpful vote
Helpful
japuller wrote a review 21 Jun
Amazing experience! Highly recommend. We went for my daughter’s 6th birthday, & everything was perfect. The food & entertainment were great. All of the staff were super friendly. Tons of activities for both children & adults.
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Travelled
Helpful
Our experience was amazing!! From the beginning at check in everyone treated us very well, offered us drinks, a ride to our room. Our main assistant was Alexander. He was very helpful gave us tips and told us where the best spots were. The food was great! Everything was fresh and the hosts were always attentive. We truly had a great time!
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Review collected in partnership with this hotel
Date of stay: May 2022Trip type: Travelled
Helpful
riquelma19791 wrote a review 20 Jun
My granddaughter turn 7 and celebrated her birthday..What a great experience we had...the staff and everyone we got in contact with was friendly and professional.. The rooms are exactly what you seen on the website...The food was delicious and lots to choose from...I was not impressed with the space restaurant.. But my overall experience was great..Money well spent.. I highly recommend this resort
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Travelled
Helpful
PRICE RANGE
US$313 - US$491 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaUvero Alto
NUMBER OF ROOMS
208
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Claim Your Listing Frequently Asked Questions about Nickelodeon Hotels & Resorts Punta Cana
Which popular attractions are close to Nickelodeon Hotels & Resorts Punta Cana?
Nearby attractions include Nancy Gift and Cigars Shop (1.1 km) and Guys and Dolls (1.1 km).
What are some of the property amenities at Nickelodeon Hotels & Resorts Punta Cana?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Nickelodeon Hotels & Resorts Punta Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Nickelodeon Hotels & Resorts Punta Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Nickelodeon Hotels & Resorts Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Nickelodeon Hotels & Resorts Punta Cana?
Conveniently located restaurants include Vespa, Indigo, and Kitchen 23 - Cuisine D’Auteur.
Are there opportunities to exercise at Nickelodeon Hotels & Resorts Punta Cana?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Nickelodeon Hotels & Resorts Punta Cana have airport transportation?
Yes, Nickelodeon Hotels & Resorts Punta Cana offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Nickelodeon Hotels & Resorts Punta Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Nickelodeon Hotels & Resorts Punta Cana offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Nickelodeon Hotels & Resorts Punta Cana?
The staff speaks multiple languages, including English and Spanish.