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Playas Uvero Alto, Uvero Alto, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 20/07/07 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20/07/07 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 6 hotels in Uvero Alto
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
At Excellence El Carmen you are secluded but not isolated. Our all-adult, all-suite world is situated on a beautiful Caribbean beach in a palm grove on the east coast of the Dominican Republic. Its architecture is in the contemporary Caribbean style, and twenty pools wind through our grounds. There are 11 restaurants to entice you with a range of global cuisine, a beach snack grill, plus 15 bars.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Game room
Snorkelling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Nightclub / DJ
Car hire
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Languages Spoken
French, Spanish
7706Reviews1873Q+A100Room tips
Traveller rating
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Popular mentions
ownthisplace wrote a review Today
Toronto, Canada406 contributions93 helpful votes
+1
I booked a 10 day stay at an Excellence Club Room Oceanview Juniorsuite knowing that those rooms are closer to the beach (refer to map building 3, 5, 7) and I was looking for a quieter vacation. This was noted in my reservation in June, 5 months ago. I have stayed at this brand before, specifically at Playa Mujeres in Mexico and it was wonderful. Unfortunately, the same was not true in the DR. As soon as I arrived, I opened the balcony and told Jhordan that I this was not Oceanview. It was nearly dark, he ensured me it was the right room but it was not. The mini bar fridge was also leaking and there was water all over the floor. He told me he would send someone. He never did. The room was not an Excellence Club Room. I had to endure several nights of lobby noise before moving. Why did this even happen? I asked Jhordan that I wanted to speak to a manager but nobody contacted me. That is very poor customer service. If an Excellence Club Room was not available at the time of booking, it should not have come up as an option Mini bar was never replenished during our stay. We had to call each time we needed something and many times they never came. Rooms are very tired, especially bathroom. Showerhead was mouldy. We couldn't control our a/c and were always freezing 🥶. Food sounds fantastic on menu but very average. Our favourite was Basmati and the worst was Spice, since the dishes were not curry; just overly salt. The beach restaurant, Las Ola's, can do better, especially for Excellence Club members. Greasy hamburgers and hotdogs are not acceptable especially if vegetarian or pescatarian. Some worthy staff mentions Cupido, Charlie from Excellence Club Bar, and the entire staff from the coffee bar Aroma Ivelisse, Elizabeth,Joandri, Macdna who served us breakfast everyday with a great big smile. BTW it would also be helpful if you had a policy for PCR test that do not arrive on time. It is not posted on website and concierge did not have answer stating that it has never happened, but one day it may happen because as humans we all make mistakes. It would also be helpful if you told guests that the results would be back between 8 pm and 10 pm since I received 3 different answers (24 hours, 8 pm, 9pm) therefore my last night was a nail biting anxious evening without dinner. I received my result at 943 pm
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Date of stay: November 2021Trip type: Travelled as a couple
Room Tip: Avoid US Thanksgiving as this was very busy and had to wait for dinner tables etc. Stay near the...
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smittygirl1966 wrote a review Aug 2021
Toronto, Canada2134 contributions363 helpful votes
Hotel's Favourite
We were there Aug 1 - 8th in Room 2102 which is a single story Terrace Suite with Plunge Pool and we had the most amazing week. We're a mid 50's couple who have extensive experience in 5* all-inclusives and I can honestly say this resort is amazing!!! Pros: - Gorgeous enormous rooms with many Pool options - swim ups, plunge pools, rooftop pools etc. I've never seen a resort with so many rooms have a "pool" of some sort available. Our room was in perfect condition - never had any issues with AC, shortage of fluffy towels, toiletries, etc. Bed was super comfy; Maid service was excellent - fridge and coffee pods were filled and abundant. - Excellent quality food/restaurants (can't speak to the house wine quality as we always bring our own wine - better quality to our tastes, less expensive than buying there) - Excellent service everywhere - Lovely beach (we were lucky to have a few days with no/minimal seaweed) - Soundproofing - our room was right above the theatre and with the patio doors closed with could not hear a thing!!!!! We were shocked........ Cons: - Only one main pool and it's not very big, hence after lunch it's packed and really loud/roudy. We wish there would have been a quieter section of the pool to hang out - so we hung out at the beach the majority of the time - The only evening bar to hang out at after 11PM in the Martini Bar which is indoors - we would have preferred/enjoyed an outside bar....coming from (cold) Canada we prefer to be outdoors as much as possible regardless of the heat. - I felt like the Lobster House and Oregano restaurants both could have had a bit more ambience/decor....lighting slightly dimmed? Tablecloths? Not sure but everytime we ate there (food is delicious by the way) I just felt like the ambience could have been nicer/better/more romantic, etc. Honestly had a wonderful experience and will DEFINATELY return - am already planning on booking our return trip for next year. Go.....you won't be disappointed
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Date of stay: August 2021
Value
Location
Service
Room Tip: All rooms are gorgeous - even the lowest category
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8 Helpful votes
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Response from The Excellence Collection, Other at Excellence El Carmen
Responded 27 Aug 2021
Dear guest, First of all, we would like to thank you for your recent stay at Excellence El Carmen and for taking the time to share this review with the TripAdvisor community. We are very glad to hear from you that overall, you had such a great time with us and we were able to meet your expectations. Your feedback is very important to us because it allows us to find out the services our lovely guests enjoy the most and the least. We can assure you that every constructive criticism you have shared with us has been taken very seriously by our team in order to keep standards, expected by our guests on the highest level, ensuring your satisfaction in order to work accordingly. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
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Helen H wrote a review Nov 2021
2 contributions
The hotel grounds were beautiful and well kept. I wish I could say the same about the rooms however they could’ve been cleaner deeper. The washroom had some mold, toilets weren’t clean before we arrived. Food was very tasty but what makes this resort special is the staff. Did not encounter a single person who wasn’t kind. A special shout-out to Mickey Mouse aka Luis, he was wonderful. I’ve never met anyone with his type of energy, always made an effort to come say hi and have a conversation with us when he spotted us. Also never met a more hard working individual. If you go to this resort keep an eye out for him!
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Date of stay: December 2021Trip type: Travelled as a couple
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helen wrote a review Nov 2021
1 contribution
We went at the end of November and had a wonderful time. The rooms could’ve been more clean (washroom especially). However the service we recieived was wonderful! Especially the entertainment staff (shoutout to Mickey!!!). Mickey truly was the one of the highlights for us at the resort. He had so much energy and was always dancing. He always made sure to say hi and to ask us how we were doing. He’s a gem.
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Date of stay: December 2021Trip type: Travelled as a couple
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Lori V wrote a review Nov 2021
4 contributions2 helpful votes
This was our 2nd Excellence stay. We were at Excellence Riviera Cancun in May and wanted to try El Carmen. We were there for 10 days in Oct/Nov. The property is nicely kept up and the beach, water and sand were very nice. We had an EC Oceanview in Bldg. 7. Nice location. Room was cleaned well and fridge stocked daily. Room showing age, but fine for us. Mattress needs replacing. Food was mostly so-so, but here and there we got a good dish. Enjoyed the coffee shop. They need to train everyone who goes behind any bar. Most of the drinks were very weak, or occasionally way too strong. The same drink at a different bar was made completely different; most of the time. Excellence truly needs to send their employees to bartender school. If you don't request a certain liquor, you get the lowest quality liquor. Excellence should only have higher quality liquor considering the cost of the resort and the Name. Most of the employees we encountered were very nice. There is a language barrier, but there is usually someone else around to help translate. Vendors passed by, but didn't bother us. No "treats" or special type drinks on the EC beach, which they had at ERC. Towel people were nice and set up our chairs daily.
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Date of stay: October 2021
Value
Location
Service
Room Tip: Bldg. 7 was closer to the beach and an easy walk to the restaurants
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PRICE RANGE
US$252 - US$616 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaUvero Alto
NUMBER OF ROOMS
452
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Frequently Asked Questions about Excellence El Carmen
Which popular attractions are close to Excellence El Carmen?
Nearby attractions include Tropical Treasure (0.8 km), Macao Beach (7.1 km), and Sirenis Aquagames Punta Cana (0.6 km).
What are some of the property amenities at Excellence El Carmen?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Excellence El Carmen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence El Carmen?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Excellence El Carmen?
Yes, free parking is available to guests.
What are some restaurants close to Excellence El Carmen?
Conveniently located restaurants include Castaways Restaurant And Bar, Flavor Market, and Vespa.
Are there opportunities to exercise at Excellence El Carmen?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Excellence El Carmen have airport transportation?
Yes, Excellence El Carmen offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence El Carmen?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence El Carmen offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Excellence El Carmen?
The staff speaks multiple languages, including Spanish and French.