Morrells Manor House
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Cnr Weltevreden & Scott St., Randburg 2118 South Africa
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About
#7 of 90 B&Bs / Inns in Randburg
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Travellers' Choice
Morrells Manor House is a charming Cape Dutch Residence with seven beautifully appointed suites, courtyards and pool. An intimate private space for dining, meetings,refined celebrations and romantic overnight stays Romance and Elegance captivate the botanically inspired Manor House and Garden Gables sun room. Awarded Best Boutique Hotel in South Africa 2018
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Babysitting
Shuttle bus service
Conference facilities
Banquet room
Parking
Wifi
Hot bath
Outdoor pool
Restaurant
Meeting rooms
Spa
Concierge
Non-smoking hotel
Butler service
Laundry service
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Room features
Bathrobes
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Bath / shower
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Languages Spoken
English
Location
Full view
161Reviews0Q+A17Room tips
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Popular mentions
We had our wedding at your venue on the 1 of Feb2020, which was a wonderful day. As for the rooms i have a few concerns. Our room was not clean as you expect any hotel in this class to be. This was feedback from other family members aswell wo we paid for. The shower was n real draw back as it looks so glamorous but was not working at all, we did not have cold water and you end up with the handle in your hand every time. The bath was impossible to get out and in as you slip every time, again looking very nice but not practical. The smell of the bathroom window open next to the door of the room was not a very nice i don't appreciate it if i walk to my room and see someone on the toilet busy. The last concern i have is a honeymoon suite not supposed to be private, you have curtains that looking so nice and when you walk outside you can see right through the room when its closed in the evening?…
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Review collected in partnership with this hotel
Date of stay: March 2020
Value
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Response from travelreview12345, Guest Relations Manager at Morrells Manor House
Responded 04 Mar 2020
Thank you for the trouble and time in offering your feedback. Vintage bathroom taps can be a little confusing. We can absolutely assure you that both hot and cold water was available. We have not had this complaint before but we will endeavor to investigate and offer clearer instruction. The sheer curtain beneath the blockout room curtain is to allow for privacy during the day but at night one would need to close the main curtain. We have been using the cotton/ linen muslin for privacy for the last 13 years and has until now not posed any concerns in threatening ones privacy and prior to the powder room for bridal preparations the honeymoon suite was used for preparation so it was very important that yes the room was glamorous but highly functional and absolutely private. We have a check list with three various people and then finally the house manager that is to ensure that the room is clean and on point. We will however investigate. We are so pleased that you enjoyed the wedding as the guests in attendance remarked on how beautiful the venue was and had enjoyed the service and food. We wish the bridal couple many years of happiness and hope to see them back for years to come in celebration of their anniversaries and perhaps even new little members of the family. It is always a joy welcoming past bridal couples back for these momentous events.
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Where to begin? We stayed at the Manor House for a wedding being held at the Morrell's Boutique Venue. We do not stay unreasonably far from the venue but thought we would stay over for the sake of convenience, what a mistake! Upon arrival we discovered that the intercom to get into the Manor House was broken so we had to phone to get in, no big deal. On check in we were advised that we would be escorted from the Manor House to the venue (which to be fair is just across the road) and from the venue back to the Manor House. However, when we were leaving the Manor House for the venue there was not a staff member in site (a sign of things to come) and we were forced to walk to the venue in the rain. Upon leaving the venue back to the Manor House later that night and despite informing the staff member on duty at the venue that were walking back to the Manor House, no staff member appeared to escort us back to the venue so we were again forced to walk back in the rain. When we arrived at the Manor House, remembering the intercom was broken, we were again forced to call the Manor House to let us in. Only this time a staff member had to run from the venue to the Manor House to open the gate which, at that point we discovered the motor for the gate was not working and that anyone could open the gate. I must also stop to point out at this stage already, at about 22:30 on a Saturday, THERE WAS NO STAFF MEMBERS PRESENT AT THE MANOR HOUSE DESPITE THE FACT THAT ANYONE COULD ENTER THE PROPERTY!!!! But lets speak about the room for a second. Two of our towels had fairly substantial holes in them. This from a five star establishment is totally unacceptable. When we returned to the room we were surprised to learn that all the turn down service seemed to entail was switching the side table lamps on, and switching off the main room light and aircon. At this point it is also worth pointing out that our towels (the ones with holes) which we had used in getting ready for the wedding had just been left lying on the bed. Our used cups from having a cup of coffee before leaving had also been left in the room. In a five star establishment one has come to expect fresh towels and the very least, the used towels to be hung up during the turn down service. In addition to all these issues, two lights were blown in the bathroom and half the buttons on the tv remote did not work which made changing channels and changing the volume a needless challenge. To top it all off, the wifi signal was so weak in our room that we were unable to connect to same. Unacceptable in todays world. But let us now get to the true gem of our nightmare of a stay. We were first awoken at about 12:30 in the evening by what we could only conclude was the arrival of the resident water buffalo given the amount noise made by the arrival of other guests. be that as it may, we brushed it off and went back to bed. But alas, water buffalos are restless creatures. We were woken about half an hour later by the same guests ringing the bell at reception. At first we thought little more than clearly they are in need of assistance and that Morrell's apparent policy of visible staffing was ensuring all guests' needs were adequately catered for. About 15 minutes, in and amongst the water buffalo still ringing the service bell, we were greeted by an extremely large droning noise of unknown origin. At this point we were now wide awake. However, just a few moments later someone began screaming fire. At this point I left the room to try and figure out was going on. I was greeted by the sight of a water buffalo inebriated to the point of swaying so much the inevitable meeting with the floor was only moments away. But to my surprise, NOT A SINGLE STAFF MEMBER FROM MORRELLS IS ANYWHERE TO BE SEEN!!!!! At this point the loud droning noise, which had now become so loud that every guest staying in the establishment was now in reception, appeared to becoming from the establishments PA system. I was forced to again, at 1:30 in the morning, call the establishment to find out where were the staff were so that someone could turn off the PA system and herd the water buffalo back into his pen. I was told on the phone that someone should be at the premises to which i responded in very colourful language that there was not a single staff member present. Anyway, I was informed that they would send someone. 10 minutes past and either the staff had mastered the art of stealth or just did not bother to arrive. Another phone call with much more colourful language and again the response of someone is coming. Remember, the venue is across the road. 2 minutes later, the gate, which is still free for anyone to open, parts ever so slightly to allow a staff member to slyly slink into the property with a look of bewilderment on his face at the scene unfolding before him. At this point being so fed up I instructed him to control this situation and went back to our room. An hour later we were finally able to get some rest. That morning we were startled to be greeted by a staff member at reception as we had come believe that they simply did not exist. Needless to say, I informed him to get the manager immediately. When asked by my wife where breakfast was being served she simply advised with a thumb point to which she responded with "can you be more specific". At this point I had come to expect nothing less. The manager eventually arrived and informed us that she was well aware of the rampage that the water buffalo had embarked on the night before. What I was surprised to learn was that she was unaware of the fact that no staff members were present on the premises the entire night and I had to constantly resort to phoning the establishment. We also discussed the various issues pertaining to the room and the service received. Obviously she apologised profusely and gave the same generic old responses one would expect in such a situation. What she did say though was she would be discussing the issue with the owner and would provide us feedback. Sadly, much like their staff, no response has been forthcoming. My wife has grown up and worked in the area most of her life was so excited to finally get the opportunity to stay at Morrells. Unfortunately, this is single worst experience we have ever had endure at any establishment, let alone a five star one. The lack of response from management and the owners thus far is in excusable. THE FACT THAT THE GATE WAS FREE TO OPEN BY ANYONE WHO SO WISHED, NO STAFF WERE PRESENT ON THE PREMISES AND SEVERELY INTOXICATED MAN WAS LEFT TO RUN AMOK AND DISTURB EVERYONE ELSE, IS NOT ONLY UNACCEPTABLE, BUT GROSSLY NEGLIGENT. The Possibilities of what could have been that night are unthinkable to say the least. Avoid this Establishment if you value your safety!!!!!…
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Date of stay: February 2020
Value
Service
Sleep Quality
Room Tip: avoid in totality
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Response from travelreview12345, Owner at Morrells Manor House
Responded 04 Mar 2020
We kindly advise that this response is intended for solely this platform, being Tripadvisor, and that direct correspondence will be relayed to you subsequent to same. We kindly advise that due to the serious nature of the complaint, the legal aspects pertaining thereto as well as the content of your review, this response has been somewhat delayed and we apologise profusely in this regard. In relation to the gate and the intercom: We wish to explain that our venue as well as various properties in the surrounding area suffered electrical problems on the day in question due to a heavy rainstorm on the day. On the date in question, in fact, our intercom had been severely affected as it had been damaged by lighting during the storm and it could not be fixed on the same day as it was a safety concern (having regard to the continued rain). This was unfortunately not something that could have been foreseen and as such could not be controlled. The gate was unfortunately similarly affected and due to the fact that our main priority is the safety of our guests, we were able to secure and lock the gate. We do also point out that Morrells has an on-ste security guard who was present on the day in question. In relation to your complaints pertaining to the towels we can state that the new towels were purchased at the end of 2019 and as such we are surprised at the mention of damage to the towels. We can assure you that we have checked all of the towels again and that no holes could be found – we have, however, removed all of the older towels which are still on the premises – in the unlikely event that one of these towels are used in a guest room. We do however advise that our staff was present on the premises upon you arrival and that one of our staff members had, in fact, greeted you upon your entrance. We do however appreciate that due to the weather and the extenuating circumstances this may not have been clear and apologise in this regard nonetheless. In this regard our butler was, in fact, escorting guests across the road to and from the venue with an umbrella and our company vehicle was at the ready to also escort guests, as is policy. If this service was not made available to you we profuse apologise. Pertaining to your comment in relation to faulty facilities within your room we can assure you that on every occasion where a guest checks into a room, a thorough room-check is conducted and the room-check is signed off on a three-check basis. This ensures that we can offer our guests the level of service that guests have come to expect from our establishment. In relation to your room, and according to our records the remote as well as the television set were in good and full working order. We believe that it may have been due to the fact that the television was at the time set to audio and not television, which is changed by a setting on the remote itself. The instructions for this and instructions for each remote are printed where each remote is placed. We apologise for the faulty globes – we anticipate these globes were blown when the lighting struck as the intercom system, the phone system, wi-fi and the gate was affected by this unfortunate event. We take note of your concern relating to the dampness on the bed. In this regard we advise that as a guest house we do a turn down where the bed duvet is folded back, the lamps are switched on and the main light is switched off. With the turn down the towels are gathered from the room. Guest rooms are also only entered at turn down and not at any other time. In relation to your room we can advise that our butler removed towels which had been used from the bed and placed these towels in the bathroom – as you would appreciate, and as it is a hospitality norm across the world – only towels left on the floor are removed from a guest’s room at turn down, this itself is in line with our water-conservation policy. The towels themselves had, we believe, dampened the bed and as such the butler turned on the airconditioning in order to dry the damp spot on the bed left by the towels. We can unfortunately not advise as to your comment that used coffee cups were left in the room, and lack of attention by our butler as our butler’s standard is quite high and he is, in fact, usually complimented on his attention to detail and care. We believe that this would be very much out of character for him but we have, in this regard, voiced your concern with him. We do assure you that the butler has his own room, which is rarely used, as he is usually attending to guests, and that we would, as a matter of principle, never have our guests sleep at our house without a staff member. We do apologise for the weak wi-fi signal that you may have experienced, we believe that same was due to the electrical issues that followed from the weather. We have also taken note of your complaint regarding the unruly guest who was a guest at the wedding party of the wedding that you attended. We agree that his behavior was atrocious and that one would expect a grown man to be better behaved and less disruptive. We have subsequently implemented a new policy where guests will be advised that unruly guests at an event will not be tolerated and that should their behavior escalate or continue, the police will be called to the premises. We are saddened that your experience at our venue is in such stark contrast to the positive reviews that we have received in relation to our venue. We are in this regard pleased that the groom and his bride reiterated that they were delighted with their wedding and the guests had been complimentary of the setting, decor, flowers, food and service. We will make every effort to endeavor that we assure and demonstrate the security measures we have in place when in the unlikelihood that our gates and intercoms are hit and damaged by lightning. We assure you that we will also train and create procedures on how to deal with unruly guests which we are not familiar with. We will also make sure our butlers provide exemplary service to all of our guests. This unfortunate experience was brought to my attention unfortunately not soon enough as us ( the owners) were dealing with a personal trauma and were preparing to meet with us when things have settled. We do feel the need to point out that your review relates only to the Manor property and not to the other properties that form part of our premises, despite the fact that same has been posted in relation to our other premises, which creates unfortunate confusion. We trust that the above adequately addresses your concerns and we again advise that we shall be addressing correspondence to you outside of this forum.
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We needed a room for the Groomsmen for our wedding - what an absolute pleasure! Service was timeous, the room was clean and all we needed was available to suit. The swimming pool looked a little unattended to and would have been more inviting had it have been a clear blue, but that was nothing to put us off.
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
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Helpful
Response from travelreview12345, Guest Relations Manager at Morrells Manor House
Responded 15 Feb 2020
Hello Thank you for your review. So lovely to know that you were well attended to. Sorry about the pool it is usually sparkling clean. Might have been from all the rain. Hope to see you all again soon.
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We had the best time and our every need was catered for! The entire hotel is from a fairytale and the spa was fabulous, so relaxing, Will always come back to Morrels. The dining room was super cosy and they lit a fire as it was a very rainy day. Not to forget the little shop which is otherworldly. Five giant stars.
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Review collected in partnership with this hotel
Date of stay: December 2019Trip type: Travelled as a couple
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Helpful
Response from travelreview12345, Guest Relations Manager at Morrells Manor House
Responded 14 Dec 2019
Hello Holgerson, It was such a pleasure meeting you! We are delighted that your experience of the hotel was so positive that you felt it was from a fairytale and that you enjoyed your luxury treatment at the Pamper Parlor. The fire in the dining room is a dream on a cold and rainy day. Hope you are enjoying the purchases you made in our shop and that we will see you again in the near future.
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Specific rooms were booked 8 weeks prior however on arrival we were advised there was a wedding and we were moved to inter leading loft rooms which were nice however two people in our group found the stairs most difficult due to knee and foot surgeries. We further noted that the one downstairs suite was in fact available which was disappointing and this would have been more appropriate for one couple in the group. We were not offered an alternative but told that the manager had upgraded us however the rates at time of booking were all the same and the inter leading suites we were put into we were told were not available as I called and queried location of the rooms for the comfort and ease of members in our group. This trip was business and a family celebration trip.
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Review collected in partnership with this hotel
Date of stay: October 2019Trip type: Travelled on business
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Location
Cleanliness
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1 Helpful vote
Helpful
Response from travelreview12345, Guest Relations Manager at Morrells Manor House
Responded 07 Nov 2019
Hello Barbara, thank you for your comments regarding your booking. We are disappointed to hear that your experience with us was affected by the misallocation of the suites which you had deliberately requested and apologise for the inconvenience caused. Unfortunately when we realised what had happened we were unable to rectify the situation as we were already fully booked. Please understand that had we had availability we would definitely have moved the couple with the foot and knee surgeries downstairs. It seems that the only way we were able to accommodate you was to upgrade you to the more spacious but upstairs suites. Thank you too for your four star rating of our very relaxing and peaceful property. I enjoyed meeting you all in the Morrells Shoppe and we hope to see you all again soon.
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PRICE RANGE
US$142 - US$171 (Based on Average Rates for a Standard Room)
LOCATION
South AfricaGautengGreater JohannesburgRandburg
NUMBER OF ROOMS
7
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Claim Your Listing Frequently Asked Questions about Morrells Manor House
What are some of the property amenities at Morrells Manor House?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Morrells Manor House?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Morrells Manor House?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
What are some restaurants close to Morrells Manor House?
Conveniently located restaurants include MV Cafe, Morrells Boutique Estate, and Col'Cacchio Pizzeria.
Are there opportunities to exercise at Morrells Manor House?
Yes, guests have access to a pool during their stay.
Does Morrells Manor House offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Morrells Manor House?
Many travellers enjoy visiting Constitution Hill Human Rights Precinct (10.0 km), Mandela House (12.4 km), and Johannesburg Fort (10.4 km).
Is Morrells Manor House accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.