WORST NIGHTMARE STILL ONGOING 2 YEARS NOW!!! I chose morrells in Jan 2019 for my wedding, biggest mistake ever! Have had to get lawyers involved since Dec 2020, Ulrich Roux & Associates, if you read this and need help, go to Ulrich! I actually cannot put in summary everything that has happened as this would be even longer. Honestly, I cannot relay every point where Morrells has dropped the ball, is that many times!! from the start I and 1 bad experience after the next, and the whole time, Bernice would not take my calls or call me back or my wedding planner, for 2 years I tried!!! I had something like 10 wedding planners over the first 8 months, and all my info kept getting lost, so my drinks or food chosen never got passed to the next planner, arrived for a tasting 18 months later, only hot told then that I couldn't have the food I chose. Now they trying to charge me for a food tasting that was part of the deal and booked 8 months in advanced. Which they were late for and apparently didn't have our booking! then had another planner tell me she is a better person than me!! After I waited 8 weeks just asking for an image of the welcome board and still not got it, basics like this could not be done in a timely manner. after I arrived in SA for my wedding, tested positive, so devastated, had to call off my wedding and when I emailed Bernice, I got told I had to pay higher costs now for food, drinks and flowers. My external wedding planner that I had hired to help with Morrells total lack of organising a 65 people wedding, told Bernice that all other venues he was working with was honouring paod weddings and items paid for. not Morrells, no, they want us to pay +-R53000more now despite us having PAID AND BOOKING EVERY SINGLE ROOM IN THE VENUE to begin with!! …
We had our wedding at your venue on the 1 of Feb2020, which was a wonderful day. As for the rooms i have a few concerns. Our room was not clean as you expect any hotel in this class to be. This was feedback from other family members aswell wo we paid for. The shower was n real draw back as it looks so glamorous but was not working at all, we did not have cold water and you end up with the handle in your hand every time. The bath was impossible to get out and in as you slip every time, again looking very nice but not practical. The smell of the bathroom window open next to the door of the room was not a very nice i don't appreciate it if i walk to my room and see someone on the toilet busy. The last concern i have is a honeymoon suite not supposed to be private, you have curtains that looking so nice and when you walk outside you can see right through the room when its closed in the evening?…
Where to begin? We stayed at the Manor House for a wedding being held at the Morrell's Boutique Venue. We do not stay unreasonably far from the venue but thought we would stay over for the sake of convenience, what a mistake! Upon arrival we discovered that the intercom to get into the Manor House was broken so we had to phone to get in, no big deal. On check in we were advised that we would be escorted from the Manor House to the venue (which to be fair is just across the road) and from the venue back to the Manor House. However, when we were leaving the Manor House for the venue there was not a staff member in site (a sign of things to come) and we were forced to walk to the venue in the rain. Upon leaving the venue back to the Manor House later that night and despite informing the staff member on duty at the venue that were walking back to the Manor House, no staff member appeared to escort us back to the venue so we were again forced to walk back in the rain. When we arrived at the Manor House, remembering the intercom was broken, we were again forced to call the Manor House to let us in. Only this time a staff member had to run from the venue to the Manor House to open the gate which, at that point we discovered the motor for the gate was not working and that anyone could open the gate. I must also stop to point out at this stage already, at about 22:30 on a Saturday, THERE WAS NO STAFF MEMBERS PRESENT AT THE MANOR HOUSE DESPITE THE FACT THAT ANYONE COULD ENTER THE PROPERTY!!!! But lets speak about the room for a second. Two of our towels had fairly substantial holes in them. This from a five star establishment is totally unacceptable. When we returned to the room we were surprised to learn that all the turn down service seemed to entail was switching the side table lamps on, and switching off the main room light and aircon. At this point it is also worth pointing out that our towels (the ones with holes) which we had used in getting ready for the wedding had just been left lying on the bed. Our used cups from having a cup of coffee before leaving had also been left in the room. In a five star establishment one has come to expect fresh towels and the very least, the used towels to be hung up during the turn down service. In addition to all these issues, two lights were blown in the bathroom and half the buttons on the tv remote did not work which made changing channels and changing the volume a needless challenge. To top it all off, the wifi signal was so weak in our room that we were unable to connect to same. Unacceptable in todays world. But let us now get to the true gem of our nightmare of a stay. We were first awoken at about 12:30 in the evening by what we could only conclude was the arrival of the resident water buffalo given the amount noise made by the arrival of other guests. be that as it may, we brushed it off and went back to bed. But alas, water buffalos are restless creatures. We were woken about half an hour later by the same guests ringing the bell at reception. At first we thought little more than clearly they are in need of assistance and that Morrell's apparent policy of visible staffing was ensuring all guests' needs were adequately catered for. About 15 minutes, in and amongst the water buffalo still ringing the service bell, we were greeted by an extremely large droning noise of unknown origin. At this point we were now wide awake. However, just a few moments later someone began screaming fire. At this point I left the room to try and figure out was going on. I was greeted by the sight of a water buffalo inebriated to the point of swaying so much the inevitable meeting with the floor was only moments away. But to my surprise, NOT A SINGLE STAFF MEMBER FROM MORRELLS IS ANYWHERE TO BE SEEN!!!!! At this point the loud droning noise, which had now become so loud that every guest staying in the establishment was now in reception, appeared to becoming from the establishments PA system. I was forced to again, at 1:30 in the morning, call the establishment to find out where were the staff were so that someone could turn off the PA system and herd the water buffalo back into his pen. I was told on the phone that someone should be at the premises to which i responded in very colourful language that there was not a single staff member present. Anyway, I was informed that they would send someone. 10 minutes past and either the staff had mastered the art of stealth or just did not bother to arrive. Another phone call with much more colourful language and again the response of someone is coming. Remember, the venue is across the road. 2 minutes later, the gate, which is still free for anyone to open, parts ever so slightly to allow a staff member to slyly slink into the property with a look of bewilderment on his face at the scene unfolding before him. At this point being so fed up I instructed him to control this situation and went back to our room. An hour later we were finally able to get some rest. That morning we were startled to be greeted by a staff member at reception as we had come believe that they simply did not exist. Needless to say, I informed him to get the manager immediately. When asked by my wife where breakfast was being served she simply advised with a thumb point to which she responded with "can you be more specific". At this point I had come to expect nothing less. The manager eventually arrived and informed us that she was well aware of the rampage that the water buffalo had embarked on the night before. What I was surprised to learn was that she was unaware of the fact that no staff members were present on the premises the entire night and I had to constantly resort to phoning the establishment. We also discussed the various issues pertaining to the room and the service received. Obviously she apologised profusely and gave the same generic old responses one would expect in such a situation. What she did say though was she would be discussing the issue with the owner and would provide us feedback. Sadly, much like their staff, no response has been forthcoming. My wife has grown up and worked in the area most of her life was so excited to finally get the opportunity to stay at Morrells. Unfortunately, this is single worst experience we have ever had endure at any establishment, let alone a five star one. The lack of response from management and the owners thus far is in excusable. THE FACT THAT THE GATE WAS FREE TO OPEN BY ANYONE WHO SO WISHED, NO STAFF WERE PRESENT ON THE PREMISES AND SEVERELY INTOXICATED MAN WAS LEFT TO RUN AMOK AND DISTURB EVERYONE ELSE, IS NOT ONLY UNACCEPTABLE, BUT GROSSLY NEGLIGENT. The Possibilities of what could have been that night are unthinkable to say the least. Avoid this Establishment if you value your safety!!!!!…
We needed a room for the Groomsmen for our wedding - what an absolute pleasure! Service was timeous, the room was clean and all we needed was available to suit. The swimming pool looked a little unattended to and would have been more inviting had it have been a clear blue, but that was nothing to put us off.
We had the best time and our every need was catered for! The entire hotel is from a fairytale and the spa was fabulous, so relaxing, Will always come back to Morrels. The dining room was super cosy and they lit a fire as it was a very rainy day. Not to forget the little shop which is otherworldly. Five giant stars.
Specific rooms were booked 8 weeks prior however on arrival we were advised there was a wedding and we were moved to inter leading loft rooms which were nice however two people in our group found the stairs most difficult due to knee and foot surgeries. We further noted that the one downstairs suite was in fact available which was disappointing and this would have been more appropriate for one couple in the group. We were not offered an alternative but told that the manager had upgraded us however the rates at time of booking were all the same and the inter leading suites we were put into we were told were not available as I called and queried location of the rooms for the comfort and ease of members in our group. This trip was business and a family celebration trip.
The place was beautiful. Overall setup, decor, music,garden, etc. Rooms classy, elegant, beautiful. I enjoyed my stay, although brief it was a memorable experience. The staff were friendly and helpful. The food was excellent. The bed was amazing. Loved It :)
We were treated like royalty! The attention to detail, the staff, the cuisine, the venue and decor were amazing. Thank you so much for the best experience we've had in years! France can not be more french than Morrells!! Absolutely love this place!!
Do not miss the breakfast! A wonderful selection and the most delicious home made muesli. We had a very comfortable stay, the rooms are spacious and luxurious. The best was sitting back and relaxing after a long day of work in the beautifully manicured gardens.
Wedding at Morrells: Spectacular service from the minute we arrived. Beautiful rooms and exquisite venue. Stunning wedding flowers. Friendly and very helpful staff that go out of their way to make everything so special. Exceptional guest rooms for our family.